Encrpytion software and WORD macro problems

C

CEM

1. running WIN XP PRO; have installed all recent patches for MSOFFICE,i.e.
KB830346 WORD and KB830350 EXCEL.
2. running ENSUREDMAIL encryption software.
3. I composed and sent MSWORD encrypted document test message and received
MS WORD Warning box: "... macros are either expired or have a revoked
signature, since you are running HIGH security these macros will be
disabled."
4. i was informed next day test message was 'not encrypted' and was 'open'
at its destination. NOT the desired result....need HELP to fix at my end.
5. are there settings within WORD or EXCEL that must be made, if so, please
advise HOW TO do that, as I need both WORD and EXCEL to work w/3rd party
encryption software. Need detail help since I am new user with both software
packages (i.e. WIN XP PRO and ENSUREDMAIL). I also sent email to
EnsuredMail, but have not received any reply, waiting for 4 days. NEED HELP
Soonest. THANKS in advance if you can reply w/any info or suggested NEXT
STEPS, or other newsgroup help to seek..
 

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