Encryption + Digital Signature Settings Greyed Out

[kiat]

I am using Outlook 2007 + WinXP Professional SP2 and it worked fine with
Encryption and Digital Signature. What I did was go to Tools --> Trust Center
--> Under Email Security --> Check the box "Encrypt contents and attachments
for outgong messages" and "Add digital signature to outgoing messages".

However, due to unknown reasons, suddenly all these settings are greyed out.
And I am unable to check/uncheck. Does anyone knows how to rectify this
issue?

Thanks in advanced !!

 

[Brian Tillman [MVP - Outlook]]

I am using Outlook 2007 + WinXP Professional SP2 and it worked fine with
Encryption and Digital Signature. What I did was go to Tools --> Trust
Center
--> Under Email Security --> Check the box "Encrypt contents and attachments
for outgong messages" and "Add digital signature to outgoing messages".

However, due to unknown reasons, suddenly all these settings are greyed out.
And I am unable to check/uncheck. Does anyone knows how to rectify this
issue?

Check the integrity of your certificate. Click Start>Run>certmgr.msc, press
Enter. Open the Personal folder and check the certificate.

 

[kiat]

Hi, I had the CA cert in the CA store. The certification path is OK.

The user certs are trusted and enabled.

However, I am still unable to encrypt or add digital signature when i
compose an email. The options are greyed out.

Previously, it was working fine. It suddenly greyed out now.

If i configure the same user onto another new machine, the options to
encrypt are available.

By the way, inside Tools..--> Trust Center.. --> Email Security --> The
following are greyed out.

1.Encrypt contents and attachments for outgoing messages
2.Add digital signature to outgoing messages
3.Send clear text signed message when sending signed messages
4.Request S/MIME receipt for all S/MIME signed messages

But the "Default Setting" are not greyed out. And I am able to configure the
settings. E.g. Using which cert to encrypt. etc..

 

[Brian Tillman [MVP - Outlook]]

Hi, I had the CA cert in the CA store. The certification path is OK.

The user certs are trusted and enabled.

However, I am still unable to encrypt or add digital signature when i
compose an email. The options are greyed out.

Previously, it was working fine. It suddenly greyed out now.

If i configure the same user onto another new machine, the options to
encrypt are available.

By the way, inside Tools..--> Trust Center.. --> Email Security --> The
following are greyed out.

1.Encrypt contents and attachments for outgoing messages
2.Add digital signature to outgoing messages
3.Send clear text signed message when sending signed messages
4.Request S/MIME receipt for all S/MIME signed messages

But the "Default Setting" are not greyed out. And I am able to configure the
settings. E.g. Using which cert to encrypt. etc..

If it works on a different PC, then try creating a new Windows user profile on
the same PC to see if it works there. I have found that sometimes Windows'
cryptographic data store gets damaged. I don't know how to repair it except
by creating a new user.

 

[kiat]

Hi, I tried created a new Windows User. However, its the same result. The
options are greyed out.

Same goes for the domain user on the same machine. Even local/domain
administrator sees the option greyed out.

It seems that the problem lies on the machine. Because if i were to log in
to another newly created machine, the domain user can see and select the
options.

 

[Brian Tillman [MVP - Outlook]]

Hi, I tried created a new Windows User. However, its the same result. The
options are greyed out.

Same goes for the domain user on the same machine. Even local/domain
administrator sees the option greyed out.

It seems that the problem lies on the machine. Because if i were to log in
to another newly created machine, the domain user can see and select the
options.

I wish I had other ideas. Alas, I don't. Sorry.