Endless Tasks when Sending/Receiving E-mail

[Robert W.]

A colleague of mine recently installed Outlook 2007 on her new Vista laptop.
It seemed to be working fine at first but now every time she tries to
send/receive e-mail she gets a dialog displaying an endless series of tasks.
Nothing seems to actually happen with this dialog and it goes on forever.

I did a little research and some suggested that all one needed to do was
delete the Outlook.nk2 file. We've done that but the problem persists.

Can anyone else suggest a solution?

Robert Werner
Vancouver, BC

 

[Jocelyn Fiorello [MVP - Outlook]]

I don't understand what you mean by "a dialog displaying an endless series of
tasks"...what kind of tasks? Can you post the contents of the dialog or at
least part of it?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
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[Robert W.]

Hi Jocelyn,

I've now seen the problem with my own eyes. When e-mail is being sent &
received the dialog box shows an endless series of "tasks" it's apparently
carrying out. The count keeps growing & growing. Once it reached 1,000 I
did a Ctrl-Alt-Del to shut down Outlook.

The apparent culprit was a single e-mail in my colleague's Outbox, addressed
to her business partner. Others forum threads have suggested that this
problem is related to invalid e-mail addresses and the Auto Complete feature
of Outlook. I do not know for sure.

Deleting the single e-mail, everything was fine. But the same problem has
happened to her since.

Any ideas how to permanently fix the problem?

Robert W.

 

[Jocelyn Fiorello [MVP - Outlook]]

I still don't know from your reply what kinds of tasks the program is
carrying out within that dialog (unless they scroll by too fast for you to
read them). If you can read them, tell me a few of the tasks it's running.
Also, can you point me to one of those other forum posts suggesting a
solution or at least gives more information on what it might be? I'm not
sure I understand how to word a search phrase for this issue.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Robert W.]

Here's a forum posting similar to what I'm referring to:
http://forums.techarena.in/showthread.php?p=3085468

You know that dialog box that appears when you Send/Receive email? It's in
that box that these "tasks" appear. I assume that they're referring to
e-mail sends/receives except that nothing is being sent or received. And
once the one problematic e-mail is deleted from the Outbox, the problem goes
away. Unfortunately it comes back when another e-mail is created.

Robert

 

[Jocelyn Fiorello [MVP - Outlook]]

OK, let me look into this further and if I have anything else to offer you
I'll post back.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Robert W.]

Thanks, Jocelyn. It's driving my friend crazy! Apparently she has to reboot
her system 3 times per day to recover from it. Our only immediate solutions
are to move her to Gmail or to reinstall Outlook 2002.

Robert

 

[Jocelyn Fiorello [MVP - Outlook]]

I found this thread in another forum...maybe it will give you some more
ideas. This is all I have been able to come up with.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

Thanks, Jocelyn. It's driving my friend crazy! Apparently she has to reboot
her system 3 times per day to recover from it. Our only immediate solutions
are to move her to Gmail or to reinstall Outlook 2002.

Robert

 

[Robert W.]

Jocelyn,

What's the URL of the thread you're referring to?

Robert

 

[Jocelyn Fiorello [MVP - Outlook]]

Whoops. I do that way too often. Sorry!

http://forums.techarena.in/showthread.php?t=800535

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

Jocelyn,

What's the URL of the thread you're referring to?

Robert

 

[Robert W.]

Yes, I'd seen that before too but it didn't help to fix the problem.

Thanks for trying though!

Robert

Whoops. I do that way too often. Sorry!

http://forums.techarena.in/showthread.php?t=800535

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***