english telephone/email/chat support

[bagelschmagel]

Anyone got any ideas how I can get some phone support which doesn't require
me to speak to an Indian call centre? I have spent the best part of this
morning trying to get a number of their people to understand an office 2007
licensing problem, and have failed miserably! I need someone from MS
(preferably UK based) who I can explain my problem to. There's no point me
doing it here, as it involves me getting a new licence key!

 

[Eric A.]

The number you should call to get a new key is 800-426-9400.

I don't understand the desire to specify the agents location. Any agent at
that number should be able to help you with the licensing problem you are
experiencing

 

[bagelschmagel]

Hi Eric

Thank you for your response and the phone number!

'Should' is the key word here! Please don't think that I am trying to make
any kind of slur about other people from other countries - I am not. Frankly
I don't care where in the world my call gets routed, the issue is that of
language comprehension. I speak with very much a 'home counties' accent
(i.e. as far as other Brits are concerned - no accent at all) - I am very
easy to understand - yet still the MS support staff have been unable to
comprehend my licensing issue. I just can't help but think that I would have
got a lot further a lot quicker with a native English speaking support
person.

As it is, I've given up - I've bought another licence (which I suspect was
the MS strategy all along) but have already started to advise people that in
most cases Open Office will more than easily meet their needs, without the
frankly restrictive and obtuse MS licensing, which seems to offer little or
no support when you need it.

I know I sound cross here, but that is because I am. Office 2007 Pro is an
expensive, premium product - and I expect to be treated as such on the VERY
rare occasion I need a bit of help. I feel MS is losing it's was a little
here in it's fight to battle piracy. I totally understand their reasons for
doing so, but why always at the expense of the paying customer?!

bagel.

 

[Peter Foldes]

Sometimes asking \demanding a tier 2 support person instead of the one on line with you will get you a lot further