Entourage 2004 (11.1) Bad text format for Multipart text

[stephan mallavergne]

My Entourage version: Entourage 2004 (11.1) French
System: Mac G5 Panther version: 10.3.7

Problems: Some mails that i received in HTML multipart text are
unreadable,
When i do a reply on those mails, i can see the text in a readable
format. I don't know what's happening.

This is the source code of a corrupted mail:

Content-Type: multipart/alternative;
boundary="----=_NextPart_001_0001_B19D0828.9A6D2357"

------=_NextPart_001_0001_B19D0828.9A6D2357
Content-Type: text/plain; charset=iso-8859-1
Content-Transfer-Encoding: 7bit

Anyone know how to debug that, because all the staff here (200
people) have switched in Entourage 2004.

Thx for all

 

[Bruce Thompson]

I believe you can resolve this issue by changing one of the Entourage
preferences.
-Click on Preferences in the Entourage Menu
-Under General Preferences, click on "Security"
-Under "HTML Options" take the checkmark out of "Display Complex HTML in
messages"

Changing this preference should let you see these emails without error.
-Bruce

 

[Paul Berkowitz]

My Entourage version: Entourage 2004 (11.1) French
System: Mac G5 Panther version: 10.3.7

Problems: Some mails that i received in HTML multipart text are
unreadable,
When i do a reply on those mails, i can see the text in a readable
format. I don't know what's happening.

You are seeing badly-formatted HTML as rendered by the "complex HTML"
engine. When you Reply, you are seeing the text rendered by Entourage's
"native" simple HTML (i.e. formatted text) engine, since that's the only
sort of HTML you can compose in Entourage. If it's showing correctly there,
it means that you'd see it OK if you turned off the preference to "view
complex HTML" in Preferences/Security. (That also means you won't see tables
or have the option to "download pictures" for the 99% of complex HTML
messages which _are_ properly formatted, though.) I've only seen this once
myself.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[stephan mallavergne]

thx for all for your help !!!!
it works !!!

compex html was allowed and was "scrambling" my text !!!!
(sorry i'm french )

 

[Barry Wainwright]

thx for all for your help !!!!
it works !!!

compex html was allowed and was "scrambling" my text !!!!
(sorry i'm french )

Yes, this is a known 'display issue' with a very small percentage of emails.
Maybe non-US languages are more susceptible.