Entourage 2004 appointments for user are showing up 1 hour ahead

[DNS_Support]

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: Exchange

Good afternoon,

This morning a calendar I was viewing of a user was working fine. I went through and showed him how to connect up to a shared folder on a server here in the office and it moved everything ahead in the calendar 1 hour.

Noone else of the 30 other Mac laptops is having this issue.

I checked Time and Date for Time Zone information.
He was set to Austin, TX as the location but I changed him to Minneapolis and rebooted and that didn't fix it.
Then I changed the location from Chicago to Minneapolis in the Time Zone area.

Rebooted again.
Nothing changed. All appointments in his calendar are still an hour ahead. Both before today and those coming.

I looked on his Phone, the time zone was set to use Chicago.

When he changed that to Minneapolis, the appointment we had opened was set for 7 AM before selecting Minneapolis, but after it changed to 8AM.

I set his working hours in Entourage from 9-5 to 8-5

Rebooted again. Still no go.

I applied the latest Office 2004 update as it came up on a reboot to check Microsoft AutoUpdate for updates.

Once applied and restarted the issue still exists.

 

[William Smith]

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: Exchange

Good afternoon,

This morning a calendar I was viewing of a user was working fine. I
went through and showed him how to connect up to a shared folder on a
server here in the office and it moved everything ahead in the
calendar 1 hour.

Have a look at this article on Microsoft's website and see if it
describes your problem:

"An Entourage user may receive a meeting request that does not
correspond to the meeting time that is specified by the meeting
organizer in an Exchange Server 2003 organization"
<http://support.microsoft.com/kb/925376>

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[DNS_Support]

The issue is not that he receives a meeting from someone else and it shows up an hour late... Half if not more of the appointments on his calendar he puts there on his own. He did indicate later in the day that this happend about a week ago. He is not sure why it happened or what he may have done.

It is only happening to his computer.
All time zones are ok
All time is set ok
His Phone is using Verizon Wireless Sync and it shows most appointments at the right time.
It is Palm OS not windows mobile.

I logged into his Outlook Web Access Account and his appointments show up an hour later there as well.
All Windows and Exchange patches are loaded on his computer.