Entourage 2004 constantly crashes after upgrade to Leopard

[bobmonty]

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

I recently upgraded my Macbook Pro to Leopard 10.5.6. Now, Entourage (11.4.0) constantly crashes and "unexpectedly quits". Can someone please help me? Thank you.

 

[Michel Bintener]

See if applying all the latest updates solves the problem. Download and
apply 11.5.0, 11.5.1, 11.5.2, and 11.5.3 in that specific order, or run
Microsoft AutoUpdate as many times as necessary. If that does not reduce the
number of crashes, you will have to post back and be more specific: when
exactly do the crashes occur? How large is the size of your database? etc.

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

I recently upgraded my Macbook Pro to Leopard 10.5.6. Now, Entourage (11.4.0)
constantly crashes and "unexpectedly quits". Can someone please help me? Thank
you.

--
Michel Bintener
Microsoft MVP
Office:mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

 

[bobmonty]

When I run Microsoft AutoUpdate, it tells me that "There are no updates available for your Microsoft software at this time. Please check again later."

I've also downloaded 11.5.0 manually from the site and tried to install it but after searching for a while, it says: "the installer could not locate the correct version of the software required to install this update."

What are my next steps here?

 

[Joseph Moore]

I have the exact same issue. Removing OfficePID.plist and SetupInfo.plist seems to fix the crash on open, but also disables my ability to connect to my exchange account.

Please advise.

 

[Diane Ross]

I recently upgraded my Macbook Pro to Leopard 10.5.6. Now, Entourage (11.4.0)
constantly crashes and "unexpectedly quits". Can someone please help me? Thank
you.

You are updated. Not all Office applications are updated each time. The
Microsoft Component Plugin is the true test of the update. It's always
updated.

Last update applied: 11.5.3

Microsoft Entourage: 11.4.0
Microsoft Excel: 11.5.3
Microsoft Word: 11.5.3
Microsoft PowerPoint: 11.5.1
Microsoft Component Plugin: 11.5.3
Junk E-Mail Protection: 11.3.4
Mac OS X 10.5.6 (9G55)

When you installed 10.5.6, did you use the Software Updater or did you
download the combo updater? I would download the combo and run it first.

<http://www.entourage.mvps.org/troubleshoot/combo.html>

If you continue to have problems after running the Apple combo, see this
page for help with unexpected quits.

<http://www.entourage.mvps.org/troubleshoot/crashes.html>

Unexpected Quits

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash30>