Entourage 2004 crash on start up

[twomacgolfers]

Running Jaguar

I recently installed Office 2004 and all the updates through 11.1.0 o
my wife's B&W G4 and it's been running fine. Last night Entourag
wouldn't start up, crashing immediately and giving me the 'Microsof
Entourage has encountered a problem and needs to close. We are sorr
for the inconvenience' dialog. No error number reported.
Firefox won't start either, for some reason, crashing immediately
However, Safari will run.
Word 2004 seems to load and run fine.

Here is what I have tried:
-started Entourage with shift key down.
Result: Entourage still crashes.

-started Entourage with the option key down to rebuild the database
Result: still crashes.

- moved the Main Identity out of the Office 2004 Identities folder t
attempt to get fresh start.
Result: crashes

- reinstalled from CD just Entourage and ran all the current update
again.
Result: still crashes.

- Used Diskwarrior 3 to rebuild/repair
Result: still crashes

- Repaired permissions
Result: still crashes

What else???

 

[Mickey Stevens]

Did you use the "Remove Office" tool before re-installing?
1. Launch the Remove Office tool, located in HD/Applications/Microsoft
Office 2004/Additional Tools/Remove Office.
2. Press the "Continue" button to locate currently installed copies of
Office.
3. Select the version(s) of Office that you want to remove, and press the
"Continue" button.
4. Choose what components you wish to remove. For a complete removal,
choose to "Remove the Office 2004 folder," "Remove the selected Office 2004
system files," and "Preferences."

When the removal is complete, you can then re-install Office 2004 from the
CD. Then, use Microsoft AutoUpdate to get the latest updates.

Also, test the Internet Preferences file for corruption. Drag Macintosh
/Users/<Your User>/Library/Preferences/com.apple.internetconfig.plist to the
Desktop. Re-launch Entourage and see if it crashes. If it still crashes,
move the Internet Preferences file back. If it works properly, you can
trash the Internet Preferences file.

Also, you can check for corrupted preference files by using a free tool
called Preferential Treatment. That could help you locate a file that's
causing the problem:
<http://homepage.mac.com/jonn8/as/html/pt.html>

If that doesn't work, try checking for corrupt fonts. You can find a
detailed procedure at the McGimpsey & Associates web site.
<http://www.mcgimpsey.com/macoffice/office/troubleshooting.html#fonts>

If all else fails, try creating a new OS user and running Entourage there.
Does it work?

 

[twomacgolfers]

Mickey,

***

Also, test the Internet Preferences file for corruption. Dra Macintosh
/Users/<You

User>/Library/Preferences/com.apple.internetconfig.plist to the

Desktop. Re-launch Entourage and see if it crashes. If it stil crashes,
move the Internet Preferences file back. If it works properly, yo can
trash the Internet Preferences file.

***
I tried this first, and that did it! Fixed Entourage and Firefox, too.

Thanks!!
Dou