Entourage 2004 Crashed - launches nothing more

[josiespal]

I'm not an IT person but have been using Entourage since v98. Now in
Entourage 2004, running OS 10.2.8, it crashed and I can no longer
access the Main Window or Preferences. I sent the error info off to
Microsoft but certainly don't expect any feedback from them. The
application launches but won't bring up the Main Window and I can only
'force quit' it. I've tried running the Remove Office utility and
reinstalling but no joy. I subsequently installed the 11.1.0 and 11.1.1
updates but there's been no change. Any help from your experience would
be appreciated. The Error Report is as follows:

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-04-17 14:30:58 -0700
Application Name: Microsoft Entourage
Application Version: 11.1.0.040913
Module Name: Microsoft Entourage
Module Version: 11.1.0.040913
Module Offset: 0x001195c4
Extra app info: Reg=English Loc=0x0409
------------------------------------
Operating System Information
Operating System: Mac OS X 10.2.8 (Build 6R73)
CPU: G4 (7450), Number: 1, Speed: 667 MHz
gestaltPhysicalRAMSize err = 0, result = 768 MB
gestaltSystemVersion err = 0, result = 0x1028
Screen: 1024 x 768, depth = 32, ltbr = 0, 0, 768, 1024

 

[Mickey Stevens]

Try rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²

Try repairing permissions.
For OS 10.2/10.3:
Go to Macintosh HD/Applications/Utilities. Open up Disk Utility. Select
your hard disk, then click the First Aid tab. Click the button to "Repair
Disk Permissions".

Run Disk First Aid. Instructions on how to run it in OS X are located on
the Apple Knowledge Base.
<http://docs.info.apple.com/article.html?artnum=106214>

If that doesn't work, you might want to try using the "Remove Office" tool
in /Applications/Microsoft Office 2004/Additional Tools/, and then
re-installing Office from the CD. You can then run the updates again.
Since the Remove tool doesn't touch Entourage data, you might find yourself
once again able to access your Entourage data.