Entourage 2004 duplicate emails, won't delete

[Brian Lamoreaux]

I'm running Entourage 2004, am set up using IMAP folders and I have an issue
that shows up like this:

1.) many of the email messages I receive come in only partially, or as
broken envelopes, no matter what size the emails are.
2.) Many emails will show up as 2 or more copies. Most of my email comes in
as duplicates or more.
3.) Many of these messages cannot be deleted or moved anywhere.

I found a temporary fix of "repairing the message list" (apple, option and
L) while having the inbox highlighted.

But I want a more permanent fix so i do not have to take the time to do this
2 or more times a day.

Please advise, and thank you in advance.

 

[Diane Ross]

Please advise, and thank you in advance.

This sounds like database corruption. You can try rebuilding your database.

How to rebuild:

<http://www.entourage.mvps.org/database/rebuild.html>

Make a duplicate in the Finder first as additional backup. A rebuild does
make a duplicate, but sometimes in the process the original and backup get
merged resulting in total disaster. It's rare but it happens.

Or

Create a new Identity, add your accounts and let Entourage sync back up to
your server. You can use the File > Export as .rge file to get your
contacts, events, notes and tasks.