Entourage 2004 forces windowserver restart when inputting text

[Guest]

This problem started immediately after I upgraded from Tiger to Snow
Leopard. When entering text into the body of a message (email or news
posting), or subject line, or email address line, or address book, Entourage
"crashes". The screen turns light blue for a second, then displays the
logon screen. Of course, when I logon again, all previously open programs
have been closed and any unsaved work lost.

This is happening about 10 - 20 times per week and tends to occur in bunches
of about 4 or 5 times. For example, this happened 4 times while composing
this post.

Very frustrating. Any ideas on what is happening and how to fix this?

Excerpts from the system diagnostic report and the windowserver log are
includes at the end of this post.

Paul

------------
Entourage:Mac Version 11.4.0 (080122)

Hardware Overview:

Model Name: Mac Pro
Model Identifier: MacPro1,1
Processor Name: Dual-Core Intel Xeon
Processor Speed: 3 GHz
Number Of Processors: 2
Total Number Of Cores: 4
L2 Cache (per processor): 4 MB
Memory: 8 GB
Bus Speed: 1.33 GHz
Boot ROM Version: MP11.005C.B08
SMC Version (system): 1.7f10
Serial Number (system): <SNIP>
Hardware UUID: <SNIP>

System Software Overview:

System Version: Mac OS X 10.6.1 (10B504)
Kernel Version: Darwin 10.0.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: Our Mac
User Name: <SNIP>
Secure Virtual Memory: Not Enabled
64-bit Kernel and Extensions: No
Time since boot: 1 day19:48

-------------------------------
Here is the front of system diagnostic report from the most recent event - I
can attach the full report if needed. All of the events appear to crash at
Thread 0 (UCKeyTranslate + 465):

Process: WindowServer [27822]
Path:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/WindowServer
Identifier: WindowServer
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: launchd [1]

Date/Time: 2009-11-07 19:44:48.471 -0800
OS Version: Mac OS X 10.6.1 (10B504)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000001c4bb1e56
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ...ple.CoreServices.CarbonCore 0x00007fff80fc72a6 UCKeyTranslate +
464
1 com.apple.CoreGraphics 0x00007fff82375084
CGSInternalKeyEventTranslate + 436
2 com.apple.CoreGraphics 0x00007fff8239920d
CGXKeyEventTranslate + 138
3 com.apple.CoreGraphics 0x00007fff82258edb CGXGetNextEvent +
123
4 com.apple.CoreGraphics 0x00007fff82258e48 CGXRunOneEventPass
+ 36
5 com.apple.CoreGraphics 0x00007fff8225b758
eventNotificationHandler + 80
6 com.apple.CoreGraphics 0x00007fff8225b6c1 CGXPostPortData +
175
7 com.apple.CoreGraphics 0x00007fff8225b4cb CGXRunOneServerPass
+ 451
8 com.apple.CoreGraphics 0x00007fff822587e6
CGXRunOneServicesPass + 357
9 com.apple.CoreGraphics 0x00007fff822613ea CGXServerLoop + 139
10 com.apple.CoreGraphics 0x00007fff8222cbd6
CGXGetRootAdminCredentials + 0
11 WindowServer 0x0000000100000f29 main + 9
12 WindowServer 0x0000000100000f18 start + 52

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff88888b16 kevent + 10
1 libSystem.B.dylib 0x00007fff8888aa19
_dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff8888a6d6
_dispatch_queue_invoke + 195
3 libSystem.B.dylib 0x00007fff8888a1f6
_dispatch_worker_thread2 + 244
4 libSystem.B.dylib 0x00007fff88889b28 _pthread_wqthread +
353
5 libSystem.B.dylib 0x00007fff888899c5 start_wqthread + 13

Thread 2:
0 libSystem.B.dylib 0x00007fff8886fd7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff888703ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff84f70ce2 __CFRunLoopRun +
2002
3 com.apple.CoreFoundation 0x00007fff84f7003f
CFRunLoopRunSpecific + 575
4 com.apple.CoreFoundation 0x00007fff84f6fdc6 CFRunLoopRun + 70
5 com.apple.CoreGraphics 0x00007fff8223e531 eventThread + 441
6 libSystem.B.dylib 0x00007fff888a8f66 _pthread_start +
331
7 libSystem.B.dylib 0x00007fff888a8e19 thread_start + 13

Thread 3:
0 libSystem.B.dylib 0x00007fff8886fd7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff888703ed mach_msg + 59
2 com.apple.QuartzCore 0x00007fff8005c296
CA::Render::Server::server_thread(void*) + 177
3 com.apple.QuartzCore 0x00007fff8005c1d6 thread_fun + 34
4 libSystem.B.dylib 0x00007fff888a8f66 _pthread_start +
331
5 libSystem.B.dylib 0x00007fff888a8e19 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000101861e56 rbx: 0x0000000000000001 rcx: 0x0000000101861f6c
rdx: 0x00000000c3350000
rdi: 0x0000000000000008 rsi: 0x00007fff70163260 rbp: 0x00007fff5fbf70c0
rsp: 0x00007fff5fbf7070
r8: 0x0000000000000000 r9: 0x0000000101861ef4 r10: 0x0000000000000000
r11: 0x00007fff5fbf713e
r12: 0x0000000101861e00 r13: 0x0000000000000000 r14: 0x0000000000000002
r15: 0x000000000000002b
rip: 0x00007fff80fc72a6 rfl: 0x0000000000010293 cr2: 0x00000001c4bb1e56

Binary Images:
0x100000000 - 0x100000fff WindowServer ??? (???)
<5607962C-ED2B-5F52-8E3B-042562061DED>
/System/Library/Frameworks/ApplicationServices.framework/Frameworks/CoreGrap
hics.framework/Resources/WindowServer

<SNIP>

---------------------
And the tail end of the windowserver log:

17:13:02 [25534] kCGErrorIllegalArgument: CGXSetWindowListTags: Operation
on a window 0x6 not owned by caller Office Notifications
Nov 07 17:13:05 [25534] kCGErrorFailure: CGXDisableUpdate: UI updates were
forcibly disabled by application "Office Notifications" for over 1 second.
Server has re-enabled them.
Nov 07 17:13:32 [25534] kCGErrorFailure: CGXDisableUpdate: UI updates were
forcibly disabled by application "Entourage" for over 1 second. Server has
re-enabled them.
Nov 07 17:43:02 [25534] kCGErrorIllegalArgument: CGXSetWindowListTags:
Operation on a window 0x6 not owned by caller Office Notifications
Nov 07 19:09:57 [25534] kCGErrorFailure: CGXDisableUpdate: UI updates were
forcibly disabled by application "Entourage" for over 1 second. Server has
re-enabled them.
Nov 07 19:10:35 [25534] kCGErrorIllegalArgument: CGXSetTrackingAreaOption :
Invalid tracking area
Nov 07 19:10:35 [25534] kCGErrorIllegalArgument: CGXSetTrackingAreaOption :
Invalid tracking area
Nov 07 19:10:36 [25534] kCGErrorIllegalArgument: CGXSetTrackingAreaOption :
Invalid tracking area
Nov 07 19:10:36 [25534] kCGErrorIllegalArgument: CGXSetTrackingAreaEnabled
: Invalid tracking area
Nov 07 19:10:36 [25534] kCGErrorIllegalArgument: CGXSetTrackingAreaOption :
Invalid tracking area
Nov 07 19:10:36 [25534] kCGErrorIllegalArgument: CGXSetTrackingAreaEnabled
: Invalid tracking area
Nov 07 19:10:36 [25534] kCGErrorIllegalArgument: CGXSetTrackingAreaEnabled
: Invalid tracking area
Nov 07 19:10:54 [25534] kCGErrorIllegalArgument: CGXSetTrackingAreaOption :
Invalid tracking area
Nov 07 19:10:54 [25534] kCGErrorIllegalArgument: CGXSetTrackingAreaEnabled
: Invalid tracking area
Nov 07 19:10:54 [25534] kCGErrorIllegalArgument: CGXSetTrackingAreaOption :
Invalid tracking area
Nov 07 19:10:54 [25534] kCGErrorIllegalArgument: CGXSetTrackingAreaEnabled
: Invalid tracking area
Nov 07 19:10:54 [25534] kCGErrorIllegalArgument: CGXSetTrackingAreaEnabled
: Invalid tracking area
Nov 07 19:32:22 [25534] kCGErrorIllegalArgument: Failure: UCKeyTranslate
returns -50
Nov 07 19:32:31 [25534] kCGErrorIllegalArgument: Failure: UCKeyTranslate
returns -50
Nov 07 19:32:57 [25534] kCGErrorIllegalArgument: Failure: UCKeyTranslate
returns -50
Nov 07 19:33:12 [25534] kCGErrorIllegalArgument: Failure: UCKeyTranslate
returns -50
Nov 07 19:33:37 [25534] kCGErrorIllegalArgument: Failure: UCKeyTranslate
returns -50
Nov 07 19:34:22 [25534] kCGErrorIllegalArgument: Failure: UCKeyTranslate
returns -50
Nov 07 19:43:28 [27822] Server is starting up
Nov 07 19:43:28 [27822] CGXMappedDisplayStart: Display0 : boot screen
Nov 07 19:43:28 [27822] CGXMappedDisplayStart: Display0 : no display alias
property
Nov 07 19:43:28 [27822] CGXMappedDisplayStart: Display1 : no display alias
property
Nov 07 19:43:28 [27822] GLCompositor: GL renderer id 0x01021904, GL mask
0x00000003, accelerator 0x0000311b, unit 0, caps 0x00000003, vram 512 MB
Nov 07 19:43:28 [27822] GLCompositor: GL renderer id 0x01021904, GL mask
0x00000003, texture units 8, texture max 4096, viewport max {4096, 4096}
extensions 0x0000000f
Nov 07 19:43:28 [27822] AGCAttach: Couldn't find any matches
Nov 07 19:43:28 [27822] CGXPerformInitialDisplayConfiguration
Nov 07 19:43:28 [27822] Display 0x70c5c140: MappedDisplay Unit 0; Vendor
0x15c3 Model 0x1705 S/N 0; online enabled (0,0)[1600 x 1200], Rotation 0,
base addr 0x103000000
Nov 07 19:43:28 [27822] Display 0x3f003d: MappedDisplay Unit 1; Vendor
0xffffffff Model 0xffffffff S/N -1; offline enabled (2624,0)[1 x 1],
Rotation 0, base addr 0x103000000
Nov 07 19:43:30 [27822] Display 0x70c5c140: MappedDisplay Unit 0;
ColorProfile "L885"
Nov 07 19:43:33 [27822] kCGErrorIllegalArgument: CGXSetWindowListTags:
Operation on a window 0x2 not owned by caller (PID 27841)
Nov 07 19:44:16 [27822] kCGErrorFailure: CGXDisableUpdate: UI updates were
forcibly disabled by application "Entourage" for over 1 second. Server has
re-enabled them.
Nov 07 19:44:48 [27930] Server is starting up
Nov 07 19:44:48 [27930] CGXMappedDisplayStart: Display0 : boot screen
Nov 07 19:44:48 [27930] CGXMappedDisplayStart: Display0 : no display alias
property
Nov 07 19:44:48 [27930] CGXMappedDisplayStart: Display1 : no display alias
property
Nov 07 19:44:48 [27930] GLCompositor: GL renderer id 0x01021904, GL mask
0x00000003, accelerator 0x0000311b, unit 0, caps 0x00000003, vram 512 MB
Nov 07 19:44:48 [27930] GLCompositor: GL renderer id 0x01021904, GL mask
0x00000003, texture units 8, texture max 4096, viewport max {4096, 4096}
extensions 0x0000000f
Nov 07 19:44:48 [27930] AGCAttach: Couldn't find any matches
Nov 07 19:44:48 [27930] CGXPerformInitialDisplayConfiguration
Nov 07 19:44:48 [27930] Display 0x70c5c140: MappedDisplay Unit 0; Vendor
0x15c3 Model 0x1705 S/N 0; online enabled (0,0)[1600 x 1200], Rotation 0,
base addr 0x102900000
Nov 07 19:44:48 [27930] Display 0x3f003d: MappedDisplay Unit 1; Vendor
0xffffffff Model 0xffffffff S/N -1; offline enabled (2624,0)[1 x 1],
Rotation 0, base addr 0x102900000
Nov 07 19:44:48 [27930] Display 0x70c5c140: MappedDisplay Unit 0;
ColorProfile "L885"
Nov 07 19:44:49 [27930] kCGErrorIllegalArgument: CGXSetWindowListTags:
Operation on a window 0x2 not owned by caller (PID 27945)
Nov 07 19:45:21 [27930] kCGErrorFailure: CGXDisableUpdate: UI updates were
forcibly disabled by application "Entourage" for over 1 second. Server has
re-enabled them.
Nov 07 19:46:51 [27930] kCGErrorIllegalArgument: Failure: UCKeyTranslate
returns -50
Nov 07 19:47:42 [27930] kCGErrorIllegalArgument: Failure: UCKeyTranslate
returns -50
Nov 07 19:50:22 [27930] kCGErrorIllegalArgument: Failure: UCKeyTranslate
returns -50
Nov 07 19:54:03 [27930] kCGErrorIllegalArgument: Failure: UCKeyTranslate
returns -50
Nov 07 19:57:33 [27930] kCGErrorIllegalArgument: Failure: UCKeyTranslate
returns -50
Nov 07 20:00:34 [27930] kCGErrorIllegalArgument: Failure: UCKeyTranslate
returns -50
Nov 07 20:01:25 [27930] kCGErrorIllegalArgument: Failure: UCKeyTranslate
returns -50

 

[William Smith [MVP]]

This problem started immediately after I upgraded from Tiger to Snow
Leopard. When entering text into the body of a message (email or
news posting), or subject line, or email address line, or address
book, Entourage "crashes". The screen turns light blue for a second,
then displays the logon screen. Of course, when I logon again, all
previously open programs have been closed and any unsaved work lost.

This is happening about 10 - 20 times per week and tends to occur in
bunches of about 4 or 5 times. For example, this happened 4 times
while composing this post.

This sounds more like your upgrade didn't go very well. Simply typing
something into Entourage should have nothing to do with your WindowServer.

One thing I am noticing in what you posted is that even though you're
experiencing this problem repeatedly, you're not restarting your
machine. The error report says you've been logged in nearly two days.
Whenever you have problems like this, the first thing to do is restart
to put your machine back into a known stable state. Then proceed to test
further.

At this point, I don't know whether or not a new install of Mac OS X
10.6.1 (not an upgrade) plus a new install of Office 2004 is in order.
This is what I would do, however.

For you, I suggest starting with Disk Utility to make sure permissions
are correct and to verify your disk. You might also reapply the Mac OS X
10.6.1 update. If you have a disk utility such as DiskWarrior then by
all means run it to see if you have something deeper causing your
problem. AppleCare customers can go to <http://www.apple.com/support>,
enter their serial number and download a free copy of TechTools Deluxe.
Finally, make sure Office 2004 is fully up to date.

If none of this works, then reinstall your Mac OS from scratch and
reinstall your Office 2004 from scratch.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Guest]

Thanks, Bill.

I see that a OS X 10.6.2 has been released. It claims to resolve "an issue
that might cause your system to logout unexpectedly". I'm going to try that
upgrade first before I try your ideas and advice.

Paul