Entourage 2004 Hung Up

[bhidalgo]

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

I can launch Entourage from the desktop, but then it just sits there with a spinning pinwheel.
Can't get past this point.
Can't do anything but perform a Force Quit on the application and just exit out of it all together.
I can see an unsent message in the Outbox and over 3000 emails in the Inbox. (I'm Military, was on a deployment for 6 months, and walked into this problem a few days ago when I got back).
I have no idea what do to at this point.
How do I force the application to let me have control of it at this point?
Thanks. BH

 

[Diane Ross]

I can launch Entourage from the desktop, but then it just sits there with a
spinning pinwheel.
Can't get past this point.
Can't do anything but perform a Force Quit on the application and just exit
out of it all together.
I can see an unsent message in the Outbox and over 3000 emails in the Inbox.
(I'm Military, was on a deployment for 6 months, and walked into this problem
a few days ago when I got back).
I have no idea what do to at this point.
How do I force the application to let me have control of it at this point?

Launch Entourage holding down the Shift key. In Entourage 2004, this
disables schedules from launching at startup. This will let you enter
Entourage and delete the message.

If the problem message is not in your Outbox, then you'll need to identify
the problem message.

Turn off Preview Pane and check the server looking for the suspect message.

If you have POP accounts, you'd do it by using your Webmail account or use
Allow Online Access in the Options window of the account settings. Next,
select the server icon now appearing in the Folders List and turn off
Preview Pane.

If IMAP, Exchange or Hotmail just check your Inbox and folders affected with
Preview Pane turned off.

Delete the message (which actually marks it for Deletion from the server),
connect to the server (Send & Receive All).


Happy Holidays!