Entourage 2004 Identities

[JMur]

I am not able to switch identities in Entourage v11.3.6. The other day
I was not able to access Entourage and following screen instructions I
eventually created an updated main identity from Office X. So the
Identity I am now using is an old identity from Entourage 10. This
Identity plus the Main Identity folder are located in the same Office
2004 Identities folder. The location is: User/Documents/Microsoft User
Data/Office 2004 Identities. Office 2001 and Office X Identities are
also in the Microsoft User Data folder. I should like to return to
my Main Identity created for Office 2004. I have tried using the
Entourage Switch Identity procedure but it doesn't work. I should be
most grateful for help and advice. John.

 

[Diane Ross]

I am not able to switch identities in Entourage v11.3.6. The other day
I was not able to access Entourage and following screen instructions I
eventually created an updated main identity from Office X.

Did the problem start after you updated iTunes and QT? If yes, you were bit
by the update. You'll need to install the latest Apple combo. Even if the
problem isn't related to the updates, sometimes installing the Apple combo
will fix underlying problems with Entourage. It won't hurt anything so I
would try this first.

So the
Identity I am now using is an old identity from Entourage 10. This
Identity plus the Main Identity folder are located in the same Office
2004 Identities folder. The location is: User/Documents/Microsoft User
Data/Office 2004 Identities. Office 2001 and Office X Identities are
also in the Microsoft User Data folder.

That's correct behavior.

I should like to return to
my Main Identity created for Office 2004. I have tried using the
Entourage Switch Identity procedure but it doesn't work. I should be
most grateful for help and advice. John.

This doesn't sound like typical database corruption problems. I'm going to
suggest a couple of things to try.

1. Delete Entourage preferences. You can just drag them to the desktop and
zip them. You'll find a list here:
<http://www.entourage.mvps.org/path/index.html#ent_prefs>

2. Use "Remove Office" and reinstall from CD then update.

Let me know how this goes.