Entourage 2008 and Hotmail (Premium account -browsable from Entourage)

[Patrizio_Spadoni]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I'm having problem with Entourage and my Hotmail account. It's impossible for me to retrieve mail from the Hotmail server anymore using Entourage. Each time I try I got this message (translation from Italian): ERROR: close and relaunch Entourage. If the problem persists it might be necessary to verify and rebuild Entourage database.
Explanation: Impossible to retrieve messages.
Account name Hotmail.

Please note that:
1 - I'm a Hotmail premium user, I pay a yearly fee and I've just paid it
2 - I have verified and rebuilt my database
3 - I'm experiencing the same problem on two different computers.
4 - The issue came all of a sudden a week ago. Before that date all was working fine
5 - I can see from the STATUS windows that Entourage enters my Hotmail account and ID and password are right. I get the error message only when Entourage starts downloading messages.
6 - I threw away my Microsoft User Data and I reconfigured Entourage from scratch. Once done I tried to download all Entourage messages but after a while I got the same old error message and I came to the conclusion that it's not a problem on my Macs but it's an issue involving Entourage and the Hotmail servers.
For the time being I'll browse my mails using Safari until the glitch is fixed but it's very annoying and hope the powers to be at Microsoft find a solution to this

 

[Ed Kimball]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I'm having problem with Entourage and my Hotmail account. It's impossible for
me to retrieve mail from the Hotmail server anymore using Entourage. Each time
I try I got this message (translation from Italian): ERROR: close and relaunch
Entourage. If the problem persists it might be necessary to verify and rebuild
Entourage database.
Explanation: Impossible to retrieve messages.
Account name Hotmail.

Please note that:
1 - I'm a Hotmail premium user, I pay a yearly fee and I've just paid it
2 - I have verified and rebuilt my database
3 - I'm experiencing the same problem on two different computers.
4 - The issue came all of a sudden a week ago. Before that date all was
working fine
5 - I can see from the STATUS windows that Entourage enters my Hotmail account
and ID and password are right. I get the error message only when Entourage
starts downloading messages.
6 - I threw away my Microsoft User Data and I reconfigured Entourage from
scratch. Once done I tried to download all Entourage messages but after a
while I got the same old error message and I came to the conclusion that it's
not a problem on my Macs but it's an issue involving Entourage and the Hotmail
servers.
For the time being I'll browse my mails using Safari until the glitch is fixed
but it's very annoying and hope the powers to be at Microsoft find a solution
to this

Have you brought this to the attention of Hotmail customer service?