W
William Snow
Greetings.
My company has an email retention policy of 7 years which leads to some
large (>10GB) email boxes. To maintain acceptable Exchange performance we
use Symantec Evault to archive messages older than 90 days to the Evault
store. When an item is vaulted at the 90 day mark. The original message is
replaced by a blank vault message that shows just the sender, original
subject line and an Evault icon where the message used to be. This occurs
automatically and in any folder within Outlook. All a user has to do in
Outlook is to double-click and the original message pops up.
I am trying to get the same functionality working in Entourage. Aside from
some formatting issues, Evault is correctly creating the shortcut to replace
the original message. However, the new vault message never shows,
replacing the original message, unless you empty the cache.
Manually emptying the cache is not an acceptable solution because of the
load it will put on the Exchange server and the time it would require for
reloading these large mailboxes.
Can anyone suggest an alternate method? I appreciate any assistance that
you can offer.
Environment:
OSX 10.5.6
Entourage 2008 Update 12.1.5
Exchange 2003
Symantec Evault 2007
My company has an email retention policy of 7 years which leads to some
large (>10GB) email boxes. To maintain acceptable Exchange performance we
use Symantec Evault to archive messages older than 90 days to the Evault
store. When an item is vaulted at the 90 day mark. The original message is
replaced by a blank vault message that shows just the sender, original
subject line and an Evault icon where the message used to be. This occurs
automatically and in any folder within Outlook. All a user has to do in
Outlook is to double-click and the original message pops up.
I am trying to get the same functionality working in Entourage. Aside from
some formatting issues, Evault is correctly creating the shortcut to replace
the original message. However, the new vault message never shows,
replacing the original message, unless you empty the cache.
Manually emptying the cache is not an acceptable solution because of the
load it will put on the Exchange server and the time it would require for
reloading these large mailboxes.
Can anyone suggest an alternate method? I appreciate any assistance that
you can offer.
Environment:
OSX 10.5.6
Entourage 2008 Update 12.1.5
Exchange 2003
Symantec Evault 2007