Entourage 2008 crash

F

Fr. Alain-Marie

I am using Entourage 2008 version 12.2.1 with Leopard 10.5.8. Each time I
try to open one of my Projects Entourage quits. I was suspecting that a
corrupted database would be the cause of the problem but rebuilding the
database does not help. Any idea? Thanks.

Alain M. de Lassus
 
F

Fr. Alain-Marie

dans l'article (e-mail address removed), Pawan
Kapoor à (e-mail address removed) a écrit le 17/08/09 17:40 :
Can you add initial entries from the crash log?
Click to expand...

Here is the crash log from Console:

17/08/09 20:17:30 com.apple.launchd[171]
([0x0-0x1c71c7].com.microsoft.Entourage[1790]) Stray process with PGID equal
to this dead job: PID 3449 PPID 1 Microsoft Error
17/08/09 20:17:30 com.apple.launchd[171]
([0x0-0x1c71c7].com.microsoft.Entourage[1790]) Exited: Killed

There is no specific log in Crash Reporter but there is a very long report
from Microsoft Error Reporting; here is the beginning.

Thanks.

------------------------
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-08-17 20:17:30 +0200
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.0.090605
Crashed Module Name: EntourageLegacy
Crashed Module Version: unknown
Crashed Module Offset: 0x0004014e
Blame Module Name: EntourageLegacy
Blame Module Version: unknown
Blame Module Offset: 0x0004014e
Application LCID: 1036
Extra app info: Reg=en Loc=0x040c


Thread 0 crashed:

# 1 0x0195214e in CContactTableMgr::FindCommandStatus(long, unsigned
char&, unsigned char&, unsigned short&, unsigned char*) + 0x00000F6A
(EntourageLegacy + 0x0004014e)
# 2 0x00095fe7 in __mh_execute_header + 0x00094FE7 (Microsoft Entourage +
0x00094fe7)
# 3 0x003a7889 in __mh_execute_header + 0x003A6889 (Microsoft Entourage +
0x003a6889)
# 4 0x012b9201 in LCommander::processCommandStatus(long, unsigned char&,
unsigned char&, unsigned short&, unsigned char*) + 0x00000073 (PowerPlant +
0x00071201)
# 5 0x01aa238d in CHIToolbar::UpdateToolbar(OpaqueWindowPtr*) + 0x000000E5
(EntourageLegacy + 0x0019038d)
# 6 0x00390a38 in __mh_execute_header + 0x0038FA38 (Microsoft Entourage +
0x0038fa38)
# 7 0x0038f165 in __mh_execute_header + 0x0038E165 (Microsoft Entourage +
0x0038e165)
# 8 0x019b9386 in CFeatureHostView::SetFeature(CFeature*, unsigned char) +
0x00000412 (EntourageLegacy + 0x000a7386)
# 9 0x01915614 in CAthenaWindow::SetRootFeature(CFeature*) + 0x00000132
(EntourageLegacy + 0x00003614)
# 10 0x0014b557 in __mh_execute_header + 0x0014A557 (Microsoft Entourage +
0x0014a557)
# 11 0x01a46185 in CSharedLibFeatures::OpenFeatureWindow(CFeature*, short,
unsigned char, unsigned char, unsigned char) + 0x00000089 (EntourageLegacy +
0x00134185)
# 12 0x00392126 in __mh_execute_header + 0x00391126 (Microsoft Entourage +
0x00391126)
# 13 0x01a7254a in CTableMgr::DoubleClick(STableCell const&) + 0x00000024
(EntourageLegacy + 0x0016054a)
# 14 0x01a692fd in CTable::ClickSelect(STableCell const&, SMouseDownEvent
const&) + 0x00000091 (EntourageLegacy + 0x001572fd)
# 15 0x01a6cf82 in CTable::ClickSelf(SMouseDownEvent const&) + 0x00000262
(EntourageLegacy + 0x0015af82)
# 16 0x012ae8eb in LWindow::ClickInContent(EventRecord const&) + 0x00000123
(PowerPlant + 0x000668eb)
# 17 0x01914502 in CAthenaWindow::ClickInContent(EventRecord const&) +
0x00000026 (EntourageLegacy + 0x00002502)
# 18 0x012c5bec in
LWindowEventHandlers::ClickContentRgn(OpaqueEventHandlerCallRef*,
OpaqueEventRef*) + 0x0000004A (PowerPlant + 0x0007dbec)
# 19 0x012c575a in
LEventHandler::EventHandlerCallback(OpaqueEventHandlerCallRef*,
OpaqueEventRef*, void*) + 0x00000020 (PowerPlant + 0x0007d75a)
# 20 0x9308a13d in .objc_class_name_IPMDFontRange + 0x92D5F4FD (HIToolbox +
0x0000813d)
# 21 0x9308957b in .objc_class_name_IPMDFontRange + 0x92D5E93B (HIToolbox +
0x0000757b)
# 22 0x930a5ecc in .objc_class_name_IPMDFontRange + 0x92D7B28C (HIToolbox +
0x00023ecc)
# 23 0x932a839f in .objc_class_name_IPMDFontRange + 0x92F7D75F (HIToolbox +
0x0022639f)
# 24 0x93152e03 in .objc_class_name_IPMDFontRange + 0x92E281C3 (HIToolbox +
0x000d0e03)
# 25 0x93152bdb in .objc_class_name_IPMDFontRange + 0x92E27F9B (HIToolbox +
0x000d0bdb)
# 26 0x9310e602 in .objc_class_name_IPMDFontRange + 0x92DE39C2 (HIToolbox +
0x0008c602)
# 27 0x9308a13d in .objc_class_name_IPMDFontRange + 0x92D5F4FD (HIToolbox +
0x0000813d)
# 28 0x9308957b in .objc_class_name_IPMDFontRange + 0x92D5E93B (HIToolbox +
0x0000757b)
# 29 0x930a5ecc in .objc_class_name_IPMDFontRange + 0x92D7B28C (HIToolbox +
0x00023ecc)
# 30 0x930b80a8 in .objc_class_name_IPMDFontRange + 0x92D8D468 (HIToolbox +
0x000360a8)
# 31 0x9308a4f6 in .objc_class_name_IPMDFontRange + 0x92D5F8B6 (HIToolbox +
0x000084f6)
# 32 0x9308957b in .objc_class_name_IPMDFontRange + 0x92D5E93B (HIToolbox +
0x0000757b)
# 33 0x930a5ecc in .objc_class_name_IPMDFontRange + 0x92D7B28C (HIToolbox +
0x00023ecc)
# 34 0x012b802b in LApplication::postProcessEventsRAEL(OpaqueEventRef*,
OpaqueEventTargetRef*, unsigned char) + 0x000000E5 (PowerPlant + 0x0007002b)
# 35 0x012b8232 in LApplication::EventHandler(OpaqueEventHandlerCallRef*,
OpaqueEventRef*, void*) + 0x0000018E (PowerPlant + 0x00070232)
# 36 0x9308a13d in .objc_class_name_IPMDFontRange + 0x92D5F4FD (HIToolbox +
0x0000813d)
# 37 0x9308957b in .objc_class_name_IPMDFontRange + 0x92D5E93B (HIToolbox +
0x0000757b)
# 38 0x930893e0 in .objc_class_name_IPMDFontRange + 0x92D5E7A0 (HIToolbox +
0x000073e0)
# 39 0x930b7d54 in .objc_class_name_IPMDFontRange + 0x92D8D114 (HIToolbox +
0x00035d54)
# 40 0x9308a4f6 in .objc_class_name_IPMDFontRange + 0x92D5F8B6 (HIToolbox +
0x000084f6)
# 41 0x9308957b in .objc_class_name_IPMDFontRange + 0x92D5E93B (HIToolbox +
0x0000757b)
# 42 0x930a5ecc in .objc_class_name_IPMDFontRange + 0x92D7B28C (HIToolbox +
0x00023ecc)
# 43 0x93112a6c in .objc_class_name_IPMDFontRange + 0x92DE7E2C (HIToolbox +
0x00090a6c)
# 44 0x9310f2c2 in .objc_class_name_IPMDFontRange + 0x92DE4682 (HIToolbox +
0x0008d2c2)
# 45 0x012b76e1 in LApplication::processEvents() + 0x000000FF (PowerPlant +
0x0006f6e1)
# 46 0x012b776f in LApplication::Run() + 0x0000006D (PowerPlant +
0x0006f76f)
# 47 0x00019b01 in __mh_execute_header + 0x00018B01 (Microsoft Entourage +
0x00018b01)
# 48 0x0000268e in __mh_execute_header + 0x0000168E (Microsoft Entourage +
0x0000168e)
# 49 0x000025b5 in __mh_execute_header + 0x000015B5 (Microsoft Entourage +
0x000015b5)

X86 Thread State:
eax: 0x00000000 ebx: 0x019511f5 ecx: 0xbfffdb3f edx:0x02c46e08
edi: 0xbfffdb3f esi: 0x00000009 ebp: 0xbfffd8b8 esp:0xbfffd820
ss: 0x0000001f eip: 0x0195214e cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246
 

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