Entourage 2008 crashes regularly, database damaged

[cprovanc]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Email Client: Exchange On average about every two weeks, my Entourage 2008 crashes and I get an error message that tells my my database is damaged. Sometimes I see odd behavior, such as the Office Notifications no longer working; other times, everything looks fine except for the constant message telling me the database is damaged.

I've tried rebuilding the database, which is slow and frustrating, but often I still get the "database damaged" message after rebuilding. The only fix seems to be to create a new identity, but then I lose all of my personal folders and preferences. I've now had to create a new identity about three times in the past three months, which makes it very hard to search on and find archived data.

I am on an Exchange server and have a very large database (it was up to 6GB recently) due to the large amount of emails and large attachments I receive every day. I've recently cut down the size by deleting a lot of old emails with large attachments, but I'm still getting the damaged databases.

Any suggestions would be welcome.

 

[KAEsau]

I am getting the database is damaged message about once every week or
two for the last three or four months. Fortunately, repairing the
database usually works for me. (I have a 4GB database, Entourage
12.2.3, and am using Mac OS 10.4.11 on a PowerPC PowerBook.)

I'm wondering if the last update for Office 2008 did something bad. Is
there an easy way to revert to the previous version?

 

[Diane Ross]

I am getting the database is damaged message about once every week or
two for the last three or four months. Fortunately, repairing the
database usually works for me. (I have a 4GB database, Entourage
12.2.3, and am using Mac OS 10.4.11 on a PowerPC PowerBook.)

I'm wondering if the last update for Office 2008 did something bad. Is
there an easy way to revert to the previous version?

I do all sorts of testing with my database for users and I can't even
remember when I last had to do a rebuild. Reverting to a previous version is
not advised.

Have you validated fonts using Font Book?
How much free space do you have?
Have you cleared caches lately?

Have you ever started with a new Identity rather than the rebuild version?
Personally, I don't trust the rebuild to fix everything. I would simply
export the data and create a new Identity.

How to manually move your data. (when import fails and/or you need to move
to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>
--
Diane Ross, Microsoft Mac MVP
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