Entourage 2008 CRASHING frequently... SEVERAL TIMES A DAY

[BrokerDon]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Entourage keeps CRASHING several times a day when I'm doing ordinary things like clicking on an emai, changing email folders, etc. It restarts every time but then crashes again sooner or later.

Here is the ERROR LOG:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-08-07 13:24:07 -0700
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.0.090605
Crashed Module Name: WebCore
Crashed Module Version: unknown
Crashed Module Offset: 0x0000ab70
Blame Module Name: WebCore
Blame Module Version: unknown
Blame Module Offset: 0x0000ab70
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x9596fb70 in .objc_class_name_WebScriptObjectPrivate + 0x95006730 (WebCore + 0x0000ab70)
# 2 0x9596fa8d in .objc_class_name_WebScriptObjectPrivate + 0x9500664D (WebCore + 0x0000aa8d)
# 3 0x95ef3376 in .objc_class_name_WebScriptObjectPrivate + 0x95589F36 (WebCore + 0x0058e376)
# 4 0x95996940 in .objc_class_name_WebScriptObjectPrivate + 0x9502D500 (WebCore + 0x00031940)
# 5 0x95a0b06f in .objc_class_name_WebScriptObjectPrivate + 0x950A1C2F (WebCore + 0x000a606f)
# 6 0x95a08e1a in .objc_class_name_WebScriptObjectPrivate + 0x9509F9DA (WebCore + 0x000a3e1a)
# 7 0x959ac8b8 in .objc_class_name_WebScriptObjectPrivate + 0x95043478 (WebCore + 0x000478b8)
# 8 0x95a07c87 in .objc_class_name_WebScriptObjectPrivate + 0x9509E847 (WebCore + 0x000a2c87)
# 9 0x9398ef24 in .objc_class_name_WKAppKitDrawDecoyWindow + 0x938A4EC4 (WebKit + 0x00019f24)
# 10 0x9398ee53 in .objc_class_name_WKAppKitDrawDecoyWindow + 0x938A4DF3 (WebKit + 0x00019e53)
# 11 0x9398ebfb in .objc_class_name_WKAppKitDrawDecoyWindow + 0x938A4B9B (WebKit + 0x00019bfb)
# 12 0x9398eb79 in .objc_class_name_WKAppKitDrawDecoyWindow + 0x938A4B19 (WebKit + 0x00019b79)
# 13 0x959f8bb6 in .objc_class_name_WebScriptObjectPrivate + 0x9508F776 (WebCore + 0x00093bb6)
# 14 0x959f87c5 in .objc_class_name_WebScriptObjectPrivate + 0x9508F385 (WebCore + 0x000937c5)
# 15 0x959f809c in .objc_class_name_WebScriptObjectPrivate + 0x9508EC5C (WebCore + 0x0009309c)
# 16 0x959f6fb6 in .objc_class_name_WebScriptObjectPrivate + 0x9508DB76 (WebCore + 0x00091fb6)
# 17 0x959f6a73 in .objc_class_name_WebScriptObjectPrivate + 0x9508D633 (WebCore + 0x00091a73)
# 18 0x959f5c8c in .objc_class_name_WebScriptObjectPrivate + 0x9508C84C (WebCore + 0x00090c8c)
# 19 0x95b9542a in .objc_class_name_WebScriptObjectPrivate + 0x9522BFEA (WebCore + 0x0023042a)
# 20 0x95b95202 in .objc_class_name_WebScriptObjectPrivate + 0x9522BDC2 (WebCore + 0x00230202)
# 21 0x945198f5 in .objc_class_name___NSCFSet + 0x943CE9B5 (CoreFoundation + 0x000738f5)
# 22 0x94519aa8 in .objc_class_name___NSCFSet + 0x943CEB68 (CoreFoundation + 0x00073aa8)
# 23 0x944f75b0 in .objc_class_name___NSCFSet + 0x943AC670 (CoreFoundation + 0x000515b0)
# 24 0x014e0306 in CDatabaseSharedMemMgr::SendMessageToServer(unsigned long, bool) + 0x00000128 (EntourageCore + 0x00089306)
# 25 0x014f0a5f in CDatabaseClientMgr::GetBlockReadStream(CDBTransaction*, unsigned long, long, unsigned long, long, long) + 0x00000331 (EntourageCore + 0x00099a5f)
# 26 0x014777bc in CDatabaseClient::GetBlockReadStream(CDBTransaction*, long, long, long, long) + 0x00000084 (EntourageCore + 0x000207bc)
# 27 0x014fd047 in UMailUtils::GetSourceStream(CMessageRecord_Core const*, long, long) + 0x00000099 (EntourageCore + 0x000a6047)
# 28 0x000bfce4 in __mh_execute_header + 0x000BECE4 (Microsoft Entourage + 0x000bece4)
# 29 0x0150d799 in CDBMIMEPart::GetHeaders() const + 0x00000051 (EntourageCore + 0x000b6799)
# 30 0x014ac65a in CMessageRecord_Core::CopyHeaderSource() const + 0x0000005E (EntourageCore + 0x0005565a)
# 31 0x014ac843 in CMessageRecord_Core::GetDecodedHeaderByName(char const*, bool*) const + 0x00000021 (EntourageCore + 0x00055843)
# 32 0x014aea38

 

[aRKay]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Entourage keeps CRASHING several times a day when I'm doing ordinary things
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

I have seen the same thing and sure would like to know the name of
Application LCID: 1033

Anybody know the real name? Can it be trashed? It has been causing
problems with Entourage for some time.

Anybody seen the crash with the recent update to OSX 10.5.8 and
Entourage 12.2.0 with installed update 12.2.1?

 

[Jim Haist]

I have been experiencing this crashing issue for about the past month.
Believe there have been two Office Updates, and at least the OSX 10.5.8
update in that time period. Neither seems to affect the problem. It was
there before, and remains.

Seems I tend to crash (at least most frequently) when deleting emails.

We have trashed prefs and rebuilt databases to no avail. Have reinstalled
Office 08 from scratch.

Help!

 

[aRKay]

Mine fails on launch and sending an OS X crash report to Apple is a
waste of time. Get this feedback on Entourage 12.2.1 and OS X 10.5.8
and have not idea what it means or how to take corrective action

Like you and others I could use some help. I don't know if the problem
is with Entourage or something in my setup

Maybe someone will be able to respond


Process: Microsoft Entourage [428]
Path: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/Microsoft Entourage
Identifier: com.microsoft.Entourage
Version: 12.2.0 (12.2.0)
Build Info: Unknown-90605~0
Code Type: X86 (Native)
Parent Process: launchd [85]

Interval Since Last Report: 3592 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 4808 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2009-08-09 05:49:49.586 -0500
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: 4105D98F-7B0A-4F0A-8080-E34F8623AE14

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: 0x000000000000000d, 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 ??? 0x00aaf8d1
dyld_stub__ZN11LComparatorC2Ev + 0
1 com.microsoft.Entourage 0x005d1ba5 0x1000 + 6097829
2 dyld 0x8fe12f36
ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) +
246
3 dyld 0x8fe0e7e3
ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&,
unsigned int) + 307
4 dyld 0x8fe0e8c9
ImageLoader::runInitializers(ImageLoader::LinkContext const&) + 57
5 dyld 0x8fe04102
dyld::initializeMainExecutable() + 146
6 dyld 0x8fe07bcf dyld::_main(mach_header
const*, unsigned long, int, char const**, char const**, char const**) +
3087
7 dyld 0x8fe01872
dyldbootstrap::start(mach_header const*, int, char const**, long) + 818
8 dyld 0x8fe01037 _dyld_start + 39

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00aabac0 ecx: 0x00000000 edx: 0x0000ffff
edi: 0x000000fb esi: 0x0000147c ebp: 0xbfffe358 esp: 0xbfffe33c
ss: 0x0000001f efl: 0x00010282 eip: 0x00aaf8d1 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x005583a6

Binary Images:
0x1000 - 0x6f9fcf +com.microsoft.Entourage 12.2.0 (12.2.0)
<dfff6fbbf2c8482eae5a665228eefa37> /Applications/Microsoft Office
2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
0xecf000 - 0xf4ffdf +com.microsoft.netlib 12.2.0 (12.2.0)
<c8c90a7d54c641b1b2c6df74ea4219c3> /Applications/Microsoft Office
2008/Office/Netlib.framework/Versions/12/Netlib
0xf6f000 - 0x119bfee +com.microsoft.mcp 12.2.1 (12.2.1)
<d13941a220e34c4ba73e1b1306c23e90> /Applications/Microsoft Office
2008/Office

 

[Diane Ross]

Crashed Module Name: WebCore
Crashed Module Version: unknown
Crashed Module Offset: 0x0000ab70
Blame Module Name: WebCore
Blame Module Version: unknown

WebCore involved in crashes

WebCore is part of WebKit which is the Safari engine available for use in
Mac OS X applications. Entourage uses it to render HTML messages. Microsoft
& Apple are investigating the WebKit-related crashing.

More Info: <http://tinyurl.com/nchetu>

 

[homerec130]

I have the same problem. I am running Entourage 12.2.1 and OS 10.5.8. Everything is update according the Apple and MS updaters. I have also tried verifying and repairing permissions without any luck:
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-08-10 12:53:48 -0700
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.0.090605
Crashed Module Name: JavaScriptCore
Crashed Module Version: unknown
Crashed Module Offset: 0x0000318d
Blame Module Name: JavaScriptCore
Blame Module Version: unknown
Blame Module Offset: 0x0000318d
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0:

# 1 0x01523d45 in CPooledSharedMemoryMgr::UpdatePoolList() + 0x00000023 (EntourageCore + 0x000ccd45)
# 2 0x01523f0e in CPooledSharedMemoryMgr::GetPtrBySharedMemID(unsigned long) + 0x0000001A (EntourageCore + 0x000ccf0e)
# 3 0x0162aa27 in CSharedMemPtr<char>::CSharedMemPtr(unsigned long) + 0x0000002B (EntourageCore + 0x001d3a27)
# 4 0x014f0a97 in CDatabaseClientMgr::GetBlockReadStream(CDBTransaction*, unsigned long, long, unsigned long, long, long) + 0x00000369 (EntourageCore + 0x00099a97)
# 5 0x014777bc in CDatabaseClient::GetBlockReadStream(CDBTransaction*, long, long, long, long) + 0x00000084 (EntourageCore + 0x000207bc)
# 6 0x014fd047 in UMailUtils::GetSourceStream(CMessageRecord_Core const*, long, long) + 0x00000099 (EntourageCore + 0x000a6047)
# 7 0x000bfce4 in __mh_execute_header + 0x000BECE4 (Microsoft Entourage + 0x000bece4)
# 8 0x0150d799 in CDBMIMEPart::GetHeaders() const + 0x00000051 (EntourageCore + 0x000b6799)
# 9 0x014ac65a in CMessageRecord_Core::CopyHeaderSource() const + 0x0000005E (EntourageCore + 0x0005565a)
# 10 0x014ac843 in CMessageRecord_Core::GetDecodedHeaderByName(char const*, bool*) const + 0x00000021 (EntourageCore + 0x00055843)
# 11 0x014aea38 in CMessageRecord_Core::GetHeaderByName(char const*, bool, bool*) const + 0x000003DA (EntourageCore + 0x00057a38)
# 12 0x00207a7d in __mh_execute_header + 0x00206A7D (Microsoft Entourage + 0x00206a7d)
# 13 0x00206ddb in __mh_execute_header + 0x00205DDB (Microsoft Entourage + 0x00205ddb)
# 14 0x00210c80 in __mh_execute_header + 0x0020FC80 (Microsoft Entourage + 0x0020fc80)
# 15 0x00210101 in __mh_execute_header + 0x0020F101 (Microsoft Entourage + 0x0020f101)
# 16 0x00231255 in __mh_execute_header + 0x00230255 (Microsoft Entourage + 0x00230255)
# 17 0x01a7547c in CTableMgr::SetPreviewItem(Store::CRecordBase*) + 0x00000114 (EntourageLegacy + 0x0016347c)
# 18 0x01a75ac9 in CTableMgr::SyncPreviewPane() + 0x0000006F (EntourageLegacy + 0x00163ac9)
# 19 0x01a73eac in CTableMgr:oDeferred(long) + 0x00000070 (EntourageLegacy + 0x00161eac)
# 20 0x019363bc in CCategorizableTableMgr:oDeferred(long) + 0x00000026 (EntourageLegacy + 0x000243bc)
# 21 0x021cad5b in CDeferrable:ispatchIfReady(long, long) + 0x000000D3 (PowerPlantCore + 0x00001d5b)
# 22 0x021caee3 in CDeferrable:evoteTimeToDeferrables() + 0x00000103 (PowerPlantCore + 0x00001ee3)
# 23 0x012b8050 in LApplication:ostProcessEventsRAEL(OpaqueEventRef*, OpaqueEventTargetRef*, unsigned char) + 0x0000010A (PowerPlant + 0x00070050)
# 24 0x012b8232 in LApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000018E (PowerPlant + 0x00070232)
# 25 0x925d813d in .objc_class_name_IPMDFontRange + 0x922AD4FD (HIToolbox + 0x0000813d)
# 26 0x925d757b in .objc_class_name_IPMDFontRange + 0x922AC93B (HIToolbox + 0x0000757b)
# 27 0x925d73e0 in .objc_class_name_IPMDFontRange + 0x922AC7A0 (HIToolbox + 0x000073e0)
# 28 0x92605d54 in .objc_class_name_IPMDFontRange + 0x922DB114 (HIToolbox + 0x00035d54)
# 29 0x925d84f6 in .objc_class_name_IPMDFontRange + 0x922AD8B6 (HIToolbox + 0x000084f6)
# 30 0x925d757b in .objc_class_name_IPMDFontRange + 0x922AC93B (HIToolbox + 0x0000757b)
# 31

 

[Diane Ross]

Crashed Module Name: JavaScriptCore
Crashed Module Version: unknown
Crashed Module Offset: 0x0000318d
Blame Module Name: JavaScriptCore
Blame Module Version: unknown

I'm not sure if there is a separate installer for Java or if the combo will
refresh this.

The Apple combo updater refreshes old files so I suggest downloading the
combo rather than use Software Updater to download the incremental updater.
Combo updaters will install on the same version as they're applying--no need
to roll back or do a clean install.

Mac OS X 10.5.8 Combo Update (For both PowerPC- and Intel-based Macs )
<http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update>

 

[aRKay]

The appended posting shows my frustration with Entourage 2008
12.2.1 crashing on launch and sending feedback to Microsoft and
Apple.

I may ( hope ) the problem is now fixed. The 'FIX' was to run
the MacOSXUpdCombo10.5.8.dmg again! Since re-installing the
OS X 10.5.8 I have not had Entourage crash on start.

Tip of the Day: If Entourage 2008 is crashing on launch, quit
everything and run the Apple MacOSXUpdCombo10.5.8.dmg
again.

Mine fails on launch and sending an OS X crash report to Apple is a
waste of time. Get this feedback on Entourage 12.2.1 and OS X 10.5.8
and have not idea what it means or how to take corrective action

Like you and others I could use some help. I don't know if the problem
is with Entourage or something in my setup

Maybe someone will be able to respond


Process: Microsoft Entourage [428]
Path: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/Microsoft Entourage
Identifier: com.microsoft.Entourage
Version: 12.2.0 (12.2.0)
Build Info: Unknown-90605~0
Code Type: X86 (Native)
Parent Process: launchd [85]

Interval Since Last Report: 3592 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 4808 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2009-08-09 05:49:49.586 -0500
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: 4105D98F-7B0A-4F0A-8080-E34F8623AE14

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: 0x000000000000000d, 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 ??? 0x00aaf8d1
dyld_stub__ZN11LComparatorC2Ev + 0
1 com.microsoft.Entourage 0x005d1ba5 0x1000 + 6097829
2 dyld 0x8fe12f36
ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) +
246
3 dyld 0x8fe0e7e3
ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&,
unsigned int) + 307
4 dyld 0x8fe0e8c9
ImageLoader::runInitializers(ImageLoader::LinkContext const&) + 57
5 dyld 0x8fe04102
dyld::initializeMainExecutable() + 146
6 dyld 0x8fe07bcf dyld::_main(mach_header
const*, unsigned long, int, char const**, char const**, char const**) +
3087
7 dyld 0x8fe01872
dyldbootstrap::start(mach_header const*, int, char const**, long) + 818
8 dyld 0x8fe01037 _dyld_start + 39

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00aabac0 ecx: 0x00000000 edx: 0x0000ffff
edi: 0x000000fb esi: 0x0000147c ebp: 0xbfffe358 esp: 0xbfffe33c
ss: 0x0000001f efl: 0x00010282 eip: 0x00aaf8d1 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x005583a6

Binary Images:
0x1000 - 0x6f9fcf +com.microsoft.Entourage 12.2.0 (12.2.0)
<dfff6fbbf2c8482eae5a665228eefa37> /Applications/Microsoft Office
2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
0xecf000 - 0xf4ffdf +com.microsoft.netlib 12.2.0 (12.2.0)
<c8c90a7d54c641b1b2c6df74ea4219c3> /Applications/Microsoft Office
2008/Office/Netlib.framework/Versions/12/Netlib
0xf6f000 - 0x119bfee +com.microsoft.mcp 12.2.1 (12.2.1)
<d13941a220e34c4ba73e1b1306c23e90> /Applications/Microsoft Office
2008/Office

I have been experiencing this crashing issue for about the past month.
Believe there have been two Office Updates, and at least the OSX 10.5.8
update in that time period. Neither seems to affect the problem. It was
there before, and remains.

Seems I tend to crash (at least most frequently) when deleting emails.

We have trashed prefs and rebuilt databases to no avail. Have reinstalled
Office 08 from scratch.

Help!