Entourage 2008 CRASHING several times a day!!!

[BrokerDon]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Entourage keeps CRASHING when I click on emails with the following useless error message:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-08-19 08:44:10 -0700
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.0.090605
Crashed Module Name: JavaScriptCore
Crashed Module Version: unknown
Crashed Module Offset: 0x0000382c
Blame Module Name: JavaScriptCore
Blame Module Version: unknown
Blame Module Offset: 0x0000382c
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0:

# 1 0x01523d45 in CPooledSharedMemoryMgr::UpdatePoolList() + 0x00000023 (EntourageCore + 0x000ccd45)
# 2 0x01524210 in CPooledSharedMemoryMgr::AllocateMemory(unsigned long, unsigned long*) + 0x00000076 (EntourageCore + 0x000cd210)
# 3 0x0152458d in CSharedMemoryMgr::AllocateMemoryClear(unsigned long, unsigned long*) + 0x00000021 (EntourageCore + 0x000cd58d)
# 4 0x014eff6f in CDatabaseClientMgr:oFind(unsigned long, CSearchDescriptor*, CDBSelection*, long, unsigned short, unsigned long) + 0x0000003F (EntourageCore + 0x00098f6f)
# 5 0x0147728f in CDatabaseClient::FindAllMatchesSearch(CSearchDescriptor*, CDBSelection*, short, unsigned char) const + 0x0000005D (EntourageCore + 0x0002028f)
# 6 0x0146d598 in UContactUtils::FindAllByEmailAddress(CStr const&, unsigned long) + 0x00000118 (EntourageCore + 0x00016598)
# 7 0x0146dcf3 in UContactUtils::FindByEmail(CStr const&, CDBTransaction*, unsigned long) + 0x0000004B (EntourageCore + 0x00016cf3)
# 8 0x0020029b in __mh_execute_header + 0x001FF29B (Microsoft Entourage + 0x001ff29b)
# 9 0x00207d6b in __mh_execute_header + 0x00206D6B (Microsoft Entourage + 0x00206d6b)
# 10 0x00206ddb in __mh_execute_header + 0x00205DDB (Microsoft Entourage + 0x00205ddb)
# 11 0x00210c80 in __mh_execute_header + 0x0020FC80 (Microsoft Entourage + 0x0020fc80)
# 12 0x00210101 in __mh_execute_header + 0x0020F101 (Microsoft Entourage + 0x0020f101)
# 13 0x00231255 in __mh_execute_header + 0x00230255 (Microsoft Entourage + 0x00230255)
# 14 0x01a7547c in CTableMgr::SetPreviewItem(Store::CRecordBase*) + 0x00000114 (EntourageLegacy + 0x0016347c)
# 15 0x01a75ac9 in CTableMgr::SyncPreviewPane() + 0x0000006F (EntourageLegacy + 0x00163ac9)
# 16 0x01a73eac in CTableMgr:oDeferred(long) + 0x00000070 (EntourageLegacy + 0x00161eac)
# 17 0x019363bc in CCategorizableTableMgr:oDeferred(long) + 0x00000026 (EntourageLegacy + 0x000243bc)
# 18 0x021cad5b in CDeferrable:ispatchIfReady(long, long) + 0x000000D3 (PowerPlantCore + 0x00001d5b)
# 19 0x021caee3 in CDeferrable:evoteTimeToDeferrables() + 0x00000103 (PowerPlantCore + 0x00001ee3)
# 20 0x012b8050 in LApplication:ostProcessEventsRAEL(OpaqueEventRef*, OpaqueEventTargetRef*, unsigned char) + 0x0000010A (PowerPlant + 0x00070050)
# 21 0x012b8232 in LApplication::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x0000018E (PowerPlant + 0x00070232)
# 22 0x91a1113d in .objc_class_name_IPMDFontRange + 0x916E64FD (HIToolbox + 0x0000813d)
# 23 0x91a1057b in .objc_class_name_IPMDFontRange + 0x916E593B (HIToolbox + 0x0000757b)
# 24 0x91a103e0 in .objc_class_name_IPMDFontRange + 0x916E57A0 (HIToolbox + 0x000073e0)
# 25 0x91a3ed54 in .objc_class_name_IPMDFontRange + 0x91714114 (HIToolbox + 0x00035d54)
# 26 0x91a114f6 in .objc_class_name_IPMDFontRange + 0x916E68B6 (HIToolbox + 0x000084f6)
# 27 0x91a1057b in .objc_class_name_IPMDFontRange + 0x916E593B (HIToolbox + 0x0000757b)
# 28 0x91a2cecc in .objc_class_name_IPMDFontRange + 0x9170228C (HIToolbox + 0x00023ecc)
# 29 0x91a99a6c in .objc_class_name_IPMDFontRange + 0x9176EE2C (HIToolbox + 0x00090a6c)
# 30 0x91a962c2 in .objc_class_name_IPMDFontRange + 0x9176B682 (HIToolbox + 0x0008d2c2)
# 31 0x012b76e1 in LApplication:rocessEvents() + 0x000000FF (PowerPlant + 0x0006f6e1)
# 32 0x012b776f in LApplication::R

 

[PeterinDenver]

Looks like a Java error. I'm currently using Leopard 10.5.8 build 9L31a and my Java is version 12.3.0. You're behind a version 12.2.0. I would try updating the Java first. This usually comes down with Software Updates.
Let me know if that helps.

 

[Diane Ross]

Crashed Module Name: JavaScriptCore
Crashed Module Version: unknown
Crashed Module Offset: 0x0000382c
Blame Module Name: JavaScriptCore
Blame Module Version: unknown

WebCore involved in crashes (The Entourage Help Blog)
<http://blog.entourage.mvps.org/2009/08/webcore_involved_in_crashes.html>

 

[BrokerDon]

Looks like a Java error. I'm currently using Leopard 10.5.8 build 9L31a and my Java is version 12.3.0. You're behind a version 12.2.0. I would try updating the Java first. This usually comes down with Software Updates.

Let me know if that helps.

Thanks! GREAT TIP! Where can I get the 12.3.0 Java download... Running software update replies all my software is current?

 

[BrokerDon]

Looks like a Java error. I'm currently using Leopard 10.5.8 build 9L31a and my Java is version 12.3.0. You're behind a version 12.2.0. I would try updating the Java first. This usually comes down with Software Updates.

Let me know if that helps.

HELP! Where can I get the 12.3.0 Java download... Running software update replies all my software is current and when I go to the Java website it sends me to the latest Java download on Apple's website. When I run that it says I already have the latest Java installed.

 

[BrokerDon]

Crashed Module Name: JavaScriptCore
Crashed Module Version: unknown
Crashed Module Offset: 0x0000382c
Blame Module Name: JavaScriptCore
Blame Module Version: unknown

[/QUOTE]

I downloaded and ran the Combo Updater but nothing changed... including my version of Java (still 12.2.0 not 12.3.0).

How do I update Java to the current version?

 

[Diane Ross]

HELP! Where can I get the 12.3.0 Java download... Running software update
replies all my software is current and when I go to the Java website it sends
me to the latest Java download on Apple's website. When I run that it says I
already have the latest Java installed.

What do you get when you view this link?

<http://www.java.com/en/download/help/testvm.xml>

My results:

Your Java configuration is as follows:
Vendor: Apple Inc.
Version: Java 5 Update 19
Operating System: Mac OS X 10.5.8
Architecture: i386

Right below the result window, there are links to help enable. Then there is
a link to download, but it took me to the windows version.

I searched Apple Discussions and this thread recommends doing an "Archive &
Install" and repair disk permissions BEFORE and AFTER all software
installations.

<http://discussions.apple.com/thread.jspa?messageID=9635648&#9635648>

Archive and Install

1) Insert the Mac OS X Install Disc and double-click the Install Mac OS X
icon.

2) Follow the onscreen instructions. In the pane where you select the
destination disk, select your current Mac OS X disk (in most cases, it will
be the only one available).

3) Click Options. If you want to save your existing files, users, and
network settings, select ³Archive and Install,² and then select ³Preserve
Users and Network Settings.² If you want to erase everything on your
computer and reinstall Mac OS X, select ³Erase and Install.² You can¹t
recover erased data.

4) Click Continue.

5) Click Customize to select which parts of Mac OS X you¹d like to install,
or click Install to perform a basic installation (recommended).


Once the install has finished, your system will be at whatever level the
disk you have is. So if your Install DVD/CD disk is 10.5.0, that's what
version of OS will be on your Mac. You will need to download the appropriate
Combo Updater from Apple's site to restore the system to a higher version.
After you run the combo, allow Software Update to download and install any
additional updates.

Using Repair Permissions after installing MS Office or any application that
uses an installer is often advised. To use Repair Permissions:
1. Open Disk Utility in your Applications/Utility folder.
2. Click on the First Aid tab and select Repair Permissions
3. Click on the icon for your boot volume.
4. Click the repair permissions button.

Don't run from CD. Updates contain a newer versions of the application's
permissions.

 

[FarmerBob]

An Archive and Install is a very drastic action for such a simple problem. First, what version of the OS are you running? If not 10.5.8 or even if, get the Delta Updater (the Small one) don't use the Combo, of which I swear by, but this one has issues and my system has never run better after being trashed by the Combo and reinstalling with a Delta. Just rerun it over your current install, that is after you repair permissions, then again after, and that should put you in a place to either have gotten the Java update or tell the Software Updater that you need it and SWU will get it for you. That's what happened to me.

 

[BrokerDon]

An Archive and Install is a very drastic action for such a simple problem. First, what version of the OS are you running? If not 10.5.8 or even if, get the Delta Updater (the Small one) don't use the Combo, of which I swear by, but this one has issues and my system has never run better after being trashed by the Combo and reinstalling with a Delta. Just rerun it over your current install, that is after you repair permissions, then again after, and that should put you in a place to either have gotten the Java update or tell the Software Updater that you need it and SWU will get it for you. That's what happened to me.

Thanks for the tip! I agree the Archive and Install should ONLY be used as a last resort. One of the Apple Geniuses did this to my MacBook last year and it cost me a couple of days to get things back to normal. Kind of using a SLEDGEHAMMER when you need a tack hammer.

I'm running 10.5.8 with all the latest Apple, Microsoft and other software vendor updates via VersionTracker Pro. Where do I find the DELTA update? Isn't there a SIMPLE way just to install the Java 12.3.0 update? Or deleting a Java prefs file that is telling OS X Update that Java version 12.3.0 is already installed... when actually Java 12.2.0 is what is ACTUALLY installed? Or removing Java & reinstalling it?

C'mon Microsoft... I need some HELP here!

Oh and needless to say, I'm THRILLED that Snow Leopard will have native Entourage support so I can get away from this Microsoft Tech Support BRAIN DAMAGE!

 

[BrokerDon]

What do you get when you view this link?

My results:

Your Java configuration is as follows:
Vendor: Apple Inc.
Version: Java 5 Update 19
Operating System: Mac OS X 10.5.8
Architecture: i386

I got the same results when I clicked the above Java link:

Your Java configuration is as follows:
Vendor: Apple Inc.
Version: Java 5 Update 19
Operating System: Mac OS X 10.5.8
Architecture: i386

.... as well as the link to the WinBlows version of Java download.

My guess is the latest Java update didn't complete its installation but left a pref file somewhere stating it did. If we can change that to 12.2.0 my guess is Mac OS X Software Update will recognize it and run correctly.

Anybody have an idea how to fool OS X into thinking I need a Java update?