Entourage 2008 DAILY calendar crashes once I hit the print button

J

Jessica Copen

Every time I attempt to print my DAILY calendar it crashes. The weekly
calendar prints okay. I've run Repair Permissions and restarted Entourage
again and again. Below is the Error Report I receive whenever I try to
print daily calendar:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-03-14 14:12:44 -0400
Application Name: Microsoft Entourage
Application Bundle ID: com.microsoft.Entourage
Application Signature: OPIM
Application Version: 12.2.4.100205
Crashed Module Name: Microsoft Entourage
Crashed Module Version: 12.2.4.100205
Crashed Module Offset: 0x000523fa
Blame Module Name: Microsoft Entourage
Blame Module Version: 12.2.4.100205
Blame Module Offset: 0x000523fa
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409


Thread 0 crashed:

# 1 0x000533fa in __mh_execute_header + 0x000523FA (Microsoft Entourage +
0x000523fa)
# 2 0x0035da73 in __mh_execute_header + 0x0035CA73 (Microsoft Entourage +
0x0035ca73)
# 3 0x003638cf in __mh_execute_header + 0x003628CF (Microsoft Entourage +
0x003628cf)
# 4 0x0035fdbd in __mh_execute_header + 0x0035EDBD (Microsoft Entourage +
0x0035edbd)
# 5 0x0035ff0f in __mh_execute_header + 0x0035EF0F (Microsoft Entourage +
0x0035ef0f)
# 6 0x0192df78 in CCalTable::UpdateDBSelection() + 0x000001B2
(EntourageLegacy + 0x0001bf78)
# 7 0x000390af in __mh_execute_header + 0x000380AF (Microsoft Entourage +
0x000380af)
# 8 0x0036a6d7 in __mh_execute_header + 0x003696D7 (Microsoft Entourage +
0x003696d7)
# 9 0x0036a787 in __mh_execute_header + 0x00369787 (Microsoft Entourage +
0x00369787)
# 10 0x0036d299 in __mh_execute_header + 0x0036C299 (Microsoft Entourage +
0x0036c299)
# 11 0x0037a8c5 in __mh_execute_header + 0x003798C5 (Microsoft Entourage +
0x003798c5)
# 12 0x0036cbab in __mh_execute_header + 0x0036BBAB (Microsoft Entourage +
0x0036bbab)
# 13 0x0037cdd5 in __mh_execute_header + 0x0037BDD5 (Microsoft Entourage +
0x0037bdd5)
# 14 0x183032b9 in RestartPrintingPreview(PDEPrintContext*) + 0x00001453
(EntouragePrintPDE + 0x000042b9)
# 15 0x183034d0 in RestartPrintingPreview(PDEPrintContext*) + 0x0000166A
(EntouragePrintPDE + 0x000044d0)
# 16 0x9768c004 in .objc_class_name_IMKInkInputSession + 0x973476AC
(HIToolbox + 0x00089004)
# 17 0x926d2edb in .objc_class_name___CFx606449CPF + 0x925432AF
(CoreFoundation + 0x0003dedb)
# 18 0x926d0864 in .objc_class_name___CFx606449CPF + 0x92540C38
(CoreFoundation + 0x0003b864)
# 19 0x926d0691 in .objc_class_name___CFx606449CPF + 0x92540A65
(CoreFoundation + 0x0003b691)
# 20 0x97637f0c in .objc_class_name_IMKInkInputSession + 0x972F35B4
(HIToolbox + 0x00034f0c)
# 21 0x97637cc3 in .objc_class_name_IMKInkInputSession + 0x972F336B
(HIToolbox + 0x00034cc3)
# 22 0x977bfc02 in .objc_class_name_IMKInkInputSession + 0x9747B2AA
(HIToolbox + 0x001bcc02)
# 23 0x977b5d5b in .objc_class_name_IMKInkInputSession + 0x97471403
(HIToolbox + 0x001b2d5b)
# 24 0x977b615c in .objc_class_name_IMKInkInputSession + 0x97471804
(HIToolbox + 0x001b315c)
# 25 0x96e13426 in .objc_class_name_NSNavBannerButtonCell + 0x964C9462
(AppKit + 0x002bf426)
# 26 0x96e12ab1 in .objc_class_name_NSNavBannerButtonCell + 0x964C8AED
(AppKit + 0x002beab1)
# 27 0x184d9570 in
CarbonPrintButtonEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*,
void*) + 0x00000E43 (PrintCocoaUI + 0x0001f570)
# 28 0x184cbae3 in _PMPrivatePrintDialog + 0x0000010B (PrintCocoaUI +
0x00011ae3)
# 29 0x95d03180 in PJCStatusHandler::ShowStatusWindow()::windowHandler +
0x311FAB6C (Print + 0x00003180)
# 30 0x0037dec4 in __mh_execute_header + 0x0037CEC4 (Microsoft Entourage +
0x0037cec4)
# 31 0x0036cd2c in __mh_execute_header + 0x0036BD2C (Microsoft Entourage +
0x0036bd2c)
# 32 0x00067867 in __mh_execute_header + 0x00066867 (Microsoft Entourage +
0x00066867)
# 33 0x00067d94 in __mh_execute_header + 0x00066D94 (Microsoft Entourage +
0x00066d94)
# 34 0x00069c62 in __mh_execute_header + 0x00068C62 (Microsoft Entourage +
0x00068c62)
# 35 0x0006a969 in __mh_execute_header + 0x00069969 (Microsoft Entourage +
0x00069969)
# 36 0x012b9133 in LCommander::processCommand(long, void*) + 0x00000047
(PowerPlant + 0x00071133)
# 37 0x012b9168 in LCommander::ObeyCommand(long, void*) + 0x0000002A
(PowerPlant + 0x00071168)
# 38 0x012b9133 in LCommander::processCommand(long, void*) + 0x00000047
(PowerPlant + 0x00071133)
# 39 0x012b9168 in LCommander::ObeyCommand(long, void*) + 0x0000002A
(PowerPlant + 0x00071168)
# 40 0x01a6bfd0 in CTable::ObeyCommand(long, void*) + 0x00000042
(EntourageLegacy + 0x00159fd0)
# 41 0x01a630e1 in COutlineTable::ObeyCommand(long, void*) + 0x0000002F
(EntourageLegacy + 0x001510e1)
# 42 0x001566fd in __mh_execute_header + 0x001556FD (Microsoft Entourage +
0x001556fd)
# 43 0x012b9133 in LCommander::processCommand(long, void*) + 0x00000047
(PowerPlant + 0x00071133)
# 44 0x012cab46 in
UCarbonEvents::DoProcessCommand(OpaqueEventHandlerCallRef*, OpaqueEventRef*)
+ 0x00000160 (PowerPlant + 0x00082b46)
# 45 0x012c573a in
LEventHandler::EventHandlerCallback(OpaqueEventHandlerCallRef*,
OpaqueEventRef*, void*) + 0x00000020 (PowerPlant + 0x0007d73a)
# 46 0x9760ae29 in .objc_class_name_IMKInkInputSession + 0x972C64D1
(HIToolbox + 0x00007e29)
# 47 0x9760a0f0 in .objc_class_name_IMKInkInputSession + 0x972C5798
(HIToolbox + 0x000070f0)
# 48 0x9762c981 in .objc_class_name_IMKInkInputSession + 0x972E8029
(HIToolbox + 0x00029981)
# 49 0x97658e3b in .objc_class_name_IMKInkInputSession + 0x973144E3
(HIToolbox + 0x00055e3b)
# 50 0x9767db20 in .objc_class_name_IMKInkInputSession + 0x973391C8
(HIToolbox + 0x0007ab20)
# 51 0x9767dad7 in .objc_class_name_IMKInkInputSession + 0x9733917F
(HIToolbox + 0x0007aad7)
# 52 0x9767d9d3 in .objc_class_name_IMKInkInputSession + 0x9733907B
(HIToolbox + 0x0007a9d3)
# 53 0x9764d212 in .objc_class_name_IMKInkInputSession + 0x973088BA
(HIToolbox + 0x0004a212)
# 54 0x977ff144 in .objc_class_name_IMKInkInputSession + 0x974BA7EC
(HIToolbox + 0x001fc144)
# 55 0x977b8454 in .objc_class_name_IMKInkInputSession + 0x97473AFC
(HIToolbox + 0x001b5454)
# 56 0x9760b423 in .objc_class_name_IMKInkInputSession + 0x972C6ACB
(HIToolbox + 0x00008423)
# 57 0x9760ae29 in .objc_class_name_IMKInkInputSession + 0x972C64D1
(HIToolbox + 0x00007e29)
# 58 0x9760a0f0 in .objc_class_name_IMKInkInputSession + 0x972C5798
(HIToolbox + 0x000070f0)
# 59 0x9762c981 in .objc_class_name_IMKInkInputSession + 0x972E8029
(HIToolbox + 0x00029981)
# 60 0x9763e4f7 in .objc_class_name_IMKInkInputSession + 0x972F9B9F
(HIToolbox + 0x0003b4f7)
# 61 0x9760b27a in .objc_class_name_IMKInkInputSession + 0x972C6922
(HIToolbox + 0x0000827a)
# 62 0x9760a0f0 in .objc_class_name_IMKInkInputSession + 0x972C5798
(HIToolbox + 0x000070f0)
# 63 0x9762c981 in .objc_class_name_IMKInkInputSession + 0x972E8029
(HIToolbox + 0x00029981)
# 64 0x012b800b in LApplication::postProcessEventsRAEL(OpaqueEventRef*,
OpaqueEventTargetRef*, unsigned char) + 0x000000E5 (PowerPlant + 0x0007000b)
# 65 0x012b8212 in LApplication::EventHandler(OpaqueEventHandlerCallRef*,
OpaqueEventRef*, void*) + 0x0000018E (PowerPlant + 0x00070212)
# 66 0x9760ae29 in .objc_class_name_IMKInkInputSession + 0x972C64D1
(HIToolbox + 0x00007e29)
# 67 0x9760a0f0 in .objc_class_name_IMKInkInputSession + 0x972C5798
(HIToolbox + 0x000070f0)
# 68 0x97609f4f in .objc_class_name_IMKInkInputSession + 0x972C55F7
(HIToolbox + 0x00006f4f)
# 69 0x9763eb2c in .objc_class_name_IMKInkInputSession + 0x972FA1D4
(HIToolbox + 0x0003bb2c)
# 70 0x9760b27a in .objc_class_name_IMKInkInputSession + 0x972C6922
(HIToolbox + 0x0000827a)
# 71 0x9760a0f0 in .objc_class_name_IMKInkInputSession + 0x972C5798
(HIToolbox + 0x000070f0)
# 72 0x9762c981 in .objc_class_name_IMKInkInputSession + 0x972E8029
(HIToolbox + 0x00029981)
# 73 0x977b581b in .objc_class_name_IMKInkInputSession + 0x97470EC3
(HIToolbox + 0x001b281b)
# 74 0x977b5953 in .objc_class_name_IMKInkInputSession + 0x97470FFB
(HIToolbox + 0x001b2953)
# 75 0x012b76c1 in LApplication::processEvents() + 0x000000FF (PowerPlant +
0x0006f6c1)
# 76 0x012b774f in LApplication::Run() + 0x0000006D (PowerPlant +
0x0006f74f)
# 77 0x00019bd7 in __mh_execute_header + 0x00018BD7 (Microsoft Entourage +
0x00018bd7)
# 78 0x0000276e in __mh_execute_header + 0x0000176E (Microsoft Entourage +
0x0000176e)
# 79 0x00002695 in __mh_execute_header + 0x00001695 (Microsoft Entourage +
0x00001695)

X86 Thread State:
eax: 0x00000001 ebx: 0x00000001 ecx: 0x00000000 edx:0x00000000
edi: 0xbfffc048 esi: 0x00000001 ebp: 0xbfffbd48 esp:0xbfffbca0
ss: 0x0000001f eip: 0x000533fa cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010286


Thread 1:

# 1 0x9140f0ea in __dispatch_hw_config + 0x91252162 (libSystem.B.dylib +
0x000270ea)
# 2 0x9140ecc3 in __dispatch_hw_config + 0x91251D3B (libSystem.B.dylib +
0x00026cc3)
# 3 0x9140ea68 in __dispatch_hw_config + 0x91251AE0 (libSystem.B.dylib +
0x00026a68)
# 4 0x9140e4f1 in __dispatch_hw_config + 0x91251569 (libSystem.B.dylib +
0x000264f1)
# 5 0x9140e336 in __dispatch_hw_config + 0x912513AE (libSystem.B.dylib +
0x00026336)

X86 Thread State:
eax: 0x0000016b ebx: 0x9140f73e ecx: 0xb0080d5c edx:0x9140f0ea
edi: 0xa00d41ac esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
ss: 0x0000001f eip: 0x9140f0ea cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 2:

# 1 0x913e89ee in __dispatch_hw_config + 0x9122BA66 (libSystem.B.dylib +
0x000009ee)
# 2 0x9148912c in __dispatch_hw_config + 0x912CC1A4 (libSystem.B.dylib +
0x000a112c)
# 3 0x021bbd7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x021bb3e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x021bb46c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x021bbf25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x91415fbd in __dispatch_hw_config + 0x91259035 (libSystem.B.dylib +
0x0002dfbd)
# 8 0x91415e42 in __dispatch_hw_config + 0x91258EBA (libSystem.B.dylib +
0x0002de42)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x914708a0 ecx: 0xb0184a6c edx:0x913e89ee
edi: 0x00000112 esi: 0x9048f859 ebp: 0xb0184ad8 esp:0xb0184a6c
ss: 0x0000001f eip: 0x913e89ee cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206


Thread 3:

# 1 0x914b055a in __dispatch_hw_config + 0x912F35D2 (libSystem.B.dylib +
0x000c855a)
# 2 0x010e3a8a in _FWaitForConnection + 0x0000002A
(MicrosoftComponentPlugin + 0x00174a8a)
# 3 0x00fef9c8 in _McpFInitNetworkPIDChecking + 0x0000111C
(MicrosoftComponentPlugin + 0x000809c8)
# 4 0x966177ae in __gTECMasterGlobals + 0x962EB84A (CarbonCore +
0x000267ae)
# 5 0x91415fbd in __dispatch_hw_config + 0x91259035 (libSystem.B.dylib +
0x0002dfbd)
# 6 0x91415e42 in __dispatch_hw_config + 0x91258EBA (libSystem.B.dylib +
0x0002de42)

X86 Thread State:
eax: 0x000c0194 ebx: 0x00fef977 ecx: 0xb020fd4c edx:0x914b055a
edi: 0x04000000 esi: 0xb020ff34 ebp: 0xb020fd68 esp:0xb020fd4c
ss: 0x0000001f eip: 0x914b055a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


Thread 4:

# 1 0x914236ca in __dispatch_hw_config + 0x91266742 (libSystem.B.dylib +
0x0003b6ca)
# 2 0x010e3b15 in _FReceiveMessage + 0x00000077 (MicrosoftComponentPlugin
+ 0x00174b15)
# 3 0x00fef676 in _McpFInitNetworkPIDChecking + 0x00000DCA
(MicrosoftComponentPlugin + 0x00080676)
# 4 0x966177ae in __gTECMasterGlobals + 0x962EB84A (CarbonCore +
0x000267ae)
# 5 0x91415fbd in __dispatch_hw_config + 0x91259035 (libSystem.B.dylib +
0x0002dfbd)
# 6 0x91415e42 in __dispatch_hw_config + 0x91258EBA (libSystem.B.dylib +
0x0002de42)

X86 Thread State:
eax: 0x00000193 ebx: 0x00fef5e7 ecx: 0xb0313cbc edx:0x914236ca
edi: 0xb0313ed4 esi: 0xb0313f44 ebp: 0xb0313ce8 esp:0xb0313cbc
ss: 0x0000001f eip: 0x914236ca cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


Thread 5:

# 1 0x913e892e in __dispatch_hw_config + 0x9122B9A6 (libSystem.B.dylib +
0x0000092e)
# 2 0x00fefd8b in _McpFInitNetworkPIDChecking + 0x000014DF
(MicrosoftComponentPlugin + 0x00080d8b)
# 3 0x966177ae in __gTECMasterGlobals + 0x962EB84A (CarbonCore +
0x000267ae)
# 4 0x91415fbd in __dispatch_hw_config + 0x91259035 (libSystem.B.dylib +
0x0002dfbd)
# 5 0x91415e42 in __dispatch_hw_config + 0x91258EBA (libSystem.B.dylib +
0x0002de42)

X86 Thread State:
eax: 0xffffffda ebx: 0x96649f32 ecx: 0xb0395e6c edx:0x913e892e
edi: 0xb0395f46 esi: 0x00000000 ebp: 0xb0395e98 esp:0xb0395e6c
ss: 0x0000001f eip: 0x913e892e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 6:

# 1 0x9140e182 in __dispatch_hw_config + 0x912511FA (libSystem.B.dylib +
0x00026182)
# 2 0x9140e336 in __dispatch_hw_config + 0x912513AE (libSystem.B.dylib +
0x00026336)

X86 Thread State:
eax: 0x00100170 ebx: 0x9140e379 ecx: 0xb0102f6c edx:0x9140e182
edi: 0x030016c0 esi: 0xb0103000 ebp: 0xb0102fc8 esp:0xb0102f6c
ss: 0x0000001f eip: 0x9140e182 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


Thread 7:

# 1 0x9140e182 in __dispatch_hw_config + 0x912511FA (libSystem.B.dylib +
0x00026182)
# 2 0x9140e336 in __dispatch_hw_config + 0x912513AE (libSystem.B.dylib +
0x00026336)

X86 Thread State:
eax: 0x00100170 ebx: 0x9140e379 ecx: 0xb0291f6c edx:0x9140e182
edi: 0x03001730 esi: 0xb0292000 ebp: 0xb0291fc8 esp:0xb0291f6c
ss: 0x0000001f eip: 0x9140e182 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


Thread 8:

# 1 0x91416806 in __dispatch_hw_config + 0x9125987E (libSystem.B.dylib +
0x0002e806)
# 2 0x9144237f in __dispatch_hw_config + 0x912853F7 (libSystem.B.dylib +
0x0005a37f)
# 3 0x96d061ed in .objc_class_name_NSNavBannerButtonCell + 0x963BC229
(AppKit + 0x001b21ed)
# 4 0x94edd8d8 in .objc_class_name_NSKeyValueChangeDictionary + 0x94C53F50
(Foundation + 0x000168d8)
# 5 0x94edd888 in .objc_class_name_NSKeyValueChangeDictionary + 0x94C53F00
(Foundation + 0x00016888)
# 6 0x91415fbd in __dispatch_hw_config + 0x91259035 (libSystem.B.dylib +
0x0002dfbd)
# 7 0x91415e42 in __dispatch_hw_config + 0x91258EBA (libSystem.B.dylib +
0x0002de42)

X86 Thread State:
eax: 0x0000014e ebx: 0x91442392 ecx: 0xb04bec2c edx:0x91416806
edi: 0xa0812058 esi: 0xb04bec88 ebp: 0xb04bec68 esp:0xb04bec2c
ss: 0x0000001f eip: 0x91416806 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 9:

# 1 0x9140e182 in __dispatch_hw_config + 0x912511FA (libSystem.B.dylib +
0x00026182)
# 2 0x9140e336 in __dispatch_hw_config + 0x912513AE (libSystem.B.dylib +
0x00026336)

X86 Thread State:
eax: 0x00100170 ebx: 0x9140e379 ecx: 0xb0540f6c edx:0x9140e182
edi: 0x030016dc esi: 0xb0541000 ebp: 0xb0540fc8 esp:0xb0540f6c
ss: 0x0000001f eip: 0x9140e182 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


Loaded modules:

0: Microsoft Entourage (12.2.4.100205 Reg=en Loc=0x0409):
/Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/Microsoft Entourage
1: Netlib: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netl
ib
2: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framewor
k/Versions/12/MicrosoftComponentPlugin
3: PowerPlant: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/
PowerPlant
4: EntourageCore: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/EntourageCore.framework/Versions/
12/EntourageCore
5: EntourageLegacy: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/EntourageLegacy.framework/Version
s/12/EntourageLegacy
6: merp: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
7: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions
/12/PowerPlantCore
8: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
9: libTraditionalChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
10: libSimplifiedChineseConverter.dylib:
/System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
11: BJCommand2:
/Library/Printers/Canon/BJPrinter/Frameworks/BJCommand2.framework/Versions/A
/BJCommand2
12: BJPDELocalizedString2:
/Library/Printers/Canon/BJPrinter/Frameworks/BJPDELocalizedString2.framework
/Versions/A/BJPDELocalizedString2
13: EntouragePrintPDE (12.2.4.100205 Reg=en Loc=0x0409):
/Applications/Microsoft Office 2008/Microsoft
Entourage.app/Contents/PlugIns/EntouragePrintPDE.plugin/Contents/MacOS/Entou
ragePrintPDE
14: CIJPrinterUtility:
/Library/Printers/Canon/BJPrinter/Frameworks/CIJPrinterUtility.framework/Ver
sions/A/CIJPrinterUtility
15: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
16: PrintingPrivate:
/System/Library/PrivateFrameworks/PrintingPrivate.framework/PrintingPrivate
17: PrintCocoaUI (305.1 Reg=English Loc=0x0000):
/System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/Current
/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI
18: CanonIJPDE (10.26.0 Reg=English Loc=0x0000):
/Library/Printers/Canon/BJPrinter/PDEs/CanonIJPDE.bundle/Contents/MacOS/Cano
nIJPDE
19: BJStatus2:
/Library/Printers/Canon/BJPrinter/Frameworks/BJStatus2.framework/Versions/A/
BJStatus2
20: ATSHI.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/Resources/ATSHI.dylib
21: libFontRegistryUI.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.fram
ework/Resources/libFontRegistryUI.dylib
22: libmx.A.dylib: /usr/lib/libmx.A.dylib
23: PrintingCocoaPDEs (305.1 Reg=English Loc=0x0000):
/System/Library/PrivateFrameworks/PrintingPrivate.framework/Versions/A/Plugi
ns/PrintingCocoaPDEs.bundle/Contents/MacOS/PrintingCocoaPDEs
24: EnglishSpeller (12.2.4.100205 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller
25: MicrosoftOleo: /Applications/Microsoft Office
2008/Office/MicrosoftOleo.framework/MicrosoftOleo
26: JapaneseProofing (12.2.3.091001 Reg= English Loc=0x0000):
/Applications/Microsoft Office 2008/Office/Shared Applications/Proofing
Tools/JapaneseProofing.proofingtool/Contents/MacOS/JapaneseProofing
27: TSLicense: /Library/Frameworks/TSLicense.framework/Versions/A/TSLicense
28: AppleIntermediateCodec (145 Reg=English Loc=0x0000):
/Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInte
rmediateCodec
29: AppleMPEG2Codec (220 Reg=English Loc=0x0000):
/Library/QuickTime/AppleMPEG2Codec.component/Contents/MacOS/AppleMPEG2Codec
30: Flip4Mac WMV Import (2.3.0.14 Reg=English Loc=0x0000):
/Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV
Import
31: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
32: Flip4Mac WMV Advanced (2.3.0.14 Reg=English Loc=0x0000):
/Library/QuickTime/Flip4Mac WMV Advanced.component/Contents/MacOS/Flip4Mac
WMV Advanced
33: AppleProResDecoder (223 Reg=English Loc=0x0000):
/System/Library/QuickTime/AppleProResDecoder.component/Contents/MacOS/AppleP
roResDecoder
34: AppleVAH264HW (1.0 Reg=English Loc=0x0000):
/System/Library/QuickTime/AppleVAH264HW.component/Contents/MacOS/AppleVAH264
HW
35: QuickTimeFireWireDV (1591.3 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/Quick
TimeFireWireDV
36: ApplePixletVideo (1.2d19 Reg=English Loc=0x0000):
/System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePix
letVideo
37: Unicode Encodings (2.3 Reg=English Loc=0x0000):
/System/Library/TextEncodings/Unicode
Encodings.bundle/Contents/MacOS/Unicode Encodings
38: libauto.dylib: /usr/lib/libauto.dylib
39: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libBLAS.dylib
40: CoreVideo:
/System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
41: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSoun
d.framework/Versions/A/CarbonSound
42: Kerberos:
/System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
43: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechReco
gnition.framework/Versions/A/SpeechRecognition
44: libbsm.0.dylib: /usr/lib/libbsm.0.dylib
45: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
46: OpenDirectory:
/System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
47: libCGXCoreImage.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
48: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/ATS
49: ColorSyncDeprecated.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSyn
c.framework/Versions/A/Resources/ColorSyncDeprecated.dylib
50: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/CoreGraphics
51: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
52: libcups.2.dylib: /usr/lib/libcups.2.dylib
53: libGLImage.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.
dylib
54: libCoreVMClient.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMCl
ient.dylib
55: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/HIServices.framework/Versions/A/HIServices
56: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/LangAnalysis.framework/Versions/A/LangAnalysis
57: CoreUI:
/System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
58: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Navigation
Services.framework/Versions/A/NavigationServices
59: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
60: libTrueTypeScaler.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
61: JavaScriptCore:
/System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCor
e
62: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreText.framework/Versions/A/CoreText
63: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScript
ing.framework/Versions/A/OpenScripting
64: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
65: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ColorSync.framework/Versions/A/ColorSync
66: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Sear
chKit.framework/Versions/A/SearchKit
67: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.frame
work/Versions/A/Help
68: IOSurface:
/System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
69: WebKit: /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
70: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
71: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
72: libssl.0.9.8.dylib: /usr/lib/libssl.0.9.8.dylib
73: WebCore:
/System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.fr
amework/Versions/A/WebCore
74: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCaptu
re.framework/Versions/A/ImageCapture
75: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
76: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundatio
n
77: CFOpenDirectory:
/System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFO
penDirectory.framework/Versions/A/CFOpenDirectory
78: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib
79: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/PrintCore.framework/Versions/A/PrintCore
80: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
81: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvDSP.dylib
82: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
83: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Meta
data.framework/Versions/A/Metadata
84: SecurityInterface:
/System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityIn
terface
85: HelpData:
/System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
86: QuickTimeComponents (1591.3 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/Quick
TimeComponents
87: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
88: CoreData:
/System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
89: DSObjCWrappers:
/System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjC
Wrappers
90: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
91: SecurityFoundation:
/System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityF
oundation
92: Shortcut:
/System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
93: libCGXType.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
94: QuartzCore:
/System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
95: libkxld.dylib: /usr/lib/system/libkxld.dylib
96: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
97: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPane
ls.framework/Versions/A/CommonPanels
98: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemCo
nfiguration
99: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framew
ork/Versions/A/Ink
100: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
101: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
102: libGL.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
103: FamilyControls:
/System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/Family
Controls
104: Backup:
/System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
105: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
106: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
107: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage
..framework/Versions/A/vImage
108: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
109: QuickTimeImporters (1591.3 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickT
imeImporters
110: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
111: QuickTimeH264 (1591.3 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH2
64
112: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
113: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRender
ing.framework/Versions/A/HTMLRendering
114: LaunchServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Laun
chServices.framework/Versions/A/LaunchServices
115: VideoToolbox:
/System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToo
lbox
116: DirectoryService:
/System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectorySe
rvice
117: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSSe
rvices.framework/Versions/A/OSServices
118: TrustEvaluationAgent:
/System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/
TrustEvaluationAgent
119: CoreMedia:
/System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
120: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
121: libz.1.dylib: /usr/lib/libz.1.dylib
122: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.fram
ework/Versions/A/Print
123: RawCamera (523 Reg=English Loc=0x0000):
/System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
124: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
125: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
126: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicat
ionServices
127: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libPng.dylib
128: MediaToolbox:
/System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToo
lbox
129: OpenCL: /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
130: libtidy.A.dylib: /usr/lib/libtidy.A.dylib
131: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carb
onCore.framework/Versions/A/CarbonCore
132: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/vecLib
133: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libvMisc.dylib
134: CoreMediaAuthoring:
/System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/Co
reMediaAuthoring
135: AE:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.f
ramework/Versions/A/AE
136: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
137: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/ImageIO
138: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.
framework/Versions/A/HIToolbox
139: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/D
esktopServicesPriv
140: AddressBook:
/System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
141: AppleVA:
/System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
142: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib
..framework/Versions/A/libLAPACK.dylib
143: libGLU.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dyli
b
144: libFontRegistry.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
145: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
146: MultitouchSupport:
/System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Mul
titouchSupport
147: libType1Scaler.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/Resources/libType1Scaler.dylib
148: libsqlite3.dylib: /usr/lib/libsqlite3.dylib
149: NetFS: /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
150: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI
..framework/Versions/A/SecurityHI
151: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
152: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
153: libGLProgrammability.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgra
mmability.dylib
154: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
155: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitrat
ion
156: PasswordServer:
/System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/Passwo
rdServer
157: libGFXShared.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShare
d.dylib
158: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNe
twork.framework/Versions/A/CFNetwork
159: QuickTimeMPEG4 (1591.3 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeM
PEG4
160: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/QD.framework/Versions/A/QD
161: DictionaryServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Dict
ionaryServices.framework/Versions/A/DictionaryServices
162: liblangid.dylib: /usr/lib/liblangid.dylib
163: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
164: libFontParser.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Framewor
ks/ATS.framework/Versions/A/Resources/libFontParser.dylib
165: CoreAUC:
/System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
166: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
167: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
168: LDAP: /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
169: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
170: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
171: libCyrillicConverter.dylib:
/System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
172: libGreekConverter.dylib:
/System/Library/CoreServices/Encodings/libGreekConverter.dylib
173: libJapaneseConverter.dylib:
/System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
174: libKoreanConverter.dylib:
/System/Library/CoreServices/Encodings/libKoreanConverter.dylib
175: libLatin2Converter.dylib:
/System/Library/CoreServices/Encodings/libLatin2Converter.dylib
176: libLatin5Converter.dylib:
/System/Library/CoreServices/Encodings/libLatin5Converter.dylib
177: libLatinSuppConverter.dylib:
/System/Library/CoreServices/Encodings/libLatinSuppConverter.dylib
178: libConverter.dylib:
/System/Library/Printers/Libraries/libConverter.dylib

Operating System Information
Operating System: Mac OS X 10.6.2 (Build 10C540)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1062
Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280

Microsoft Application Information:
Error Reporting UUID: 4C8FFC70-4E77-4A64-A3B5-A76C22431B17
Time from launch: 0 hours, 8 minutes, 6 seconds
Total errors on this client: 6
 
W

William Smith [MVP]

Every time I attempt to print my DAILY calendar it crashes. The weekly
calendar prints okay. I've run Repair Permissions and restarted Entourage
again and again. Below is the Error Report I receive whenever I try to
print daily calendar:

Did this only start happening after you updated to 12.2.4 or was it
happening before you updated too?

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>
 
D

Diane Ross

Every time I attempt to print my DAILY calendar it crashes.

Steps to help determine where the problem is located.

1) you can eliminate your Identity by creating a new Identity in
Entourage and see if you experience the same problem.

2) if a new Identity still exhibits the same issues, then create a new
User in System Preferences and test Entourage there.

3) If the problems still exist in the new User, it's a problem with your
Office install or your base OS files.

Let us know what your test show.
 
J

Jessica Copen

Do you mean I need to switch identity?


Steps to help determine where the problem is located.

1) you can eliminate your Identity by creating a new Identity in
Entourage and see if you experience the same problem.

2) if a new Identity still exhibits the same issues, then create a new
User in System Preferences and test Entourage there.

3) If the problems still exist in the new User, it's a problem with your
Office install or your base OS files.

Let us know what your test show.
 
J

Jessica Copen

I switched identities and I was able to print the daily calendar. Now I'm
back in the version that's giving me a problem with this one issue. What's
my next step? Should I switch identities altogether and download what's in
this version of Entourage to my other identity and then delete this one?
 
D

Diane Ross

I switched identities and I was able to print the daily calendar. Now I'm
back in the version that's giving me a problem with this one issue. What's
my next step? Should I switch identities altogether and download what's in
this version of Entourage to my other identity and then delete this one?

You can try rebuilding your database.

Make a duplicate in the Finder first as additional backup. A rebuild
does make a duplicate, but sometimes in the process the original and
backup get merged resulting in total disaster. It's rare but it happens.

How to rebuild:

<http://www.entourage.mvps.org/database/rebuild.html>

If this fails to fix the issue, you will need to manually export your
data for import into a new Identity.

How to manually move your data. (when import fails and/or you need to
move to a new Identity same version or revert to an older version)

<http://www.entourage.mvps.org/install/manual_install.html>
 

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