Entourage 2008 Database/Account Corrupted

[Jay Edlin]

Here is my scenario.

Have a client using Entourage 2008 and they were previously setup to hit
Microsoft Exchange server using POP. When I came on board I changed the user
over to Exchange and disabled the POP account. However the "Exchange"
account does not view all of the email and it appears that there is still a
folder from the POP3 account that is pulling all of the mail from Exchange.
It is obvious to me that the account/database is corrupted.

Here's what I want to do.
Completly remove Entourage and all assciated files. Reinstall, setup
Exchange account and then reimport all of the data.

Here's the problem.
Client's database is 12.5 GB and the backup fails and says the database is
corrupt. The data utility cannot fix the problem. I was able to create
..mbox files for all of the subfolder of the inbox, however there is 1 folder
with just over 16,000 messages and the backup/archive fails at 13,265.

There are 3 other Entourage users in the network and they are all workign
properly so this is not an Exchange issue.

 

[Diane Ross]

However the "Exchange"
account does not view all of the email and it appears that there is still a
folder from the POP3 account that is pulling all of the mail from Exchange.
It is obvious to me that the account/database is corrupted.

A corrupt database does NOT pull mail from other accounts. Under Tools in
the Menu bar open Accounts. Is the POP account still listed and checked to
send & receive all schedule?

Here's what I want to do.
Completly remove Entourage and all assciated files. Reinstall, setup
Exchange account and then reimport all of the data.

Here's the problem.
Client's database is 12.5 GB and the backup fails and says the database is
corrupt. The data utility cannot fix the problem. I was able to create
.mbox files for all of the subfolder of the inbox, however there is 1 folder

with just over 16,000 messages and the backup/archive fails at 13,265.

I'm assuming these are messages in folders "On My Computer". Using the
divide and test method, I would create a folder and move half the emails
into this folder. Now try to create an MBOX of the messages that are left.
If that works, delete those messages add half of the removed messages back.
If that fails, move half of the messages out and try again. Eventually you
will get the majority of messages out and be able to isolate the corrupt
message(s.) The individual message(s) might drag to the desktop.

One other thought....Many of these message are probably very old. I would
consider creating an archive Identity where these messages are stored in
folders "On My Computer". The user can switch Identities to search for old
mail, but have a leaner database with only current mail.

 

[Jay Edlin]

Thanks for the repsponse, but I did not see any options for archiving
specific dates? I am not overly familiar with the tools in Entourage, all I
know on first glance they don't seem well thought out or useful.

As for the idenitity, I really need to reinstall Entourage from scratch as I
removed the POP3 account and its settings yet the Exchnage account is still
working like the POP3 and removing email from Exchange. So I don't think its
a corrupt message, I think the identies or the actual installation of
Entourage is corrupted.

 

[Diane Ross]

Thanks for the repsponse, but I did not see any options for archiving
specific dates? I am not overly familiar with the tools in Entourage, all I
know on first glance they don't seem well thought out or useful.

Custom Views are used to identify mail by date for archiving. See this page:

Archive Your Data <http://www.entourage.mvps.org/database/archive.html>

As for the idenitity, I really need to reinstall Entourage from scratch as I
removed the POP3 account and its settings yet the Exchnage account is still
working like the POP3 and removing email from Exchange. So I don't think its
a corrupt message, I think the identies or the actual installation of
Entourage is corrupted.

You need to check your Mailing List Manager rules and your custom rules.
Entourage does not just move messages. Again, reinstalling will not fix your
problem. A corrupt database will not move messages either. Rules move
messages.

There are 3 different kind of rules in Entourage:

Mailing List Manager (MLM)
Junk Mail Filter
Rules (custom rules you create)

They run in the order listed above. The custom rules also run in the order
they are listed. (top runs first)

1) POP Rules act on a message ONLY when it first arrives in the Inbox (On My
Computer), NOT when it arrives in any other folder. Once it's moved to
another folder it won't be seen by rules.

2) IMAP Rules are meant to act on a message ONLY when it first arrives in
the IMAP INBOX, not when moved to another IMAP folder.

3) Exchange Rules act on a message ONLY when it first arrives in the
Exchange Inbox.

Each type of account has it's own rules. Click on the correct tab to check
your rules. (Mail (POP), Mail (IMAP) Mal (Windows Live Hotmail) Mail
(Exchange), News, Outgoing)

 

[Jay Edlin]

The POP3 account was deleted when I moved the user to use Exchange, however
email is still being delivered to the inbox in folder on my computer as
opposed to the Exchange inbox thus removing them from Exchange. The Exchange
account is the only account listed in the main identity and there are no
other identites.

I will check the Mailing list manager in the morning to see if anything is
listed there that can be causing this problem.

All I know is that this problem has been extremely frustrating and this
seems to be the only helpful place I could find. I even looked to burn a
Microsoft support incident only to be told the Entourage is not covered.

 

[Diane Ross]

The POP3 account was deleted when I moved the user to use Exchange, however
email is still being delivered to the inbox in folder on my computer as
opposed to the Exchange inbox thus removing them from Exchange. The Exchange
account is the only account listed in the main identity and there are no
other identites.

I will check the Mailing list manager in the morning to see if anything is
listed there that can be causing this problem.

It has to be a rule that is moving the messages.