Entourage 2008 / Exchange 2007 Delegates don't work

[willbdavis]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

I have looked at all the previous entries on this subject and cannot find a solution that works for me. Hopefully someone can help me.

We have approximately 1200 users. We have installed a new Exchange 2007 environment. Most of our client computers are Macs running Entourage 2008. We have a few Windows clients running Outlook 2007 and Outlook 2003.

Everything works perfectly with the Outlook clients.

Entourage works perfectly EXCEPT for assigning delegates and permissions from the account settings --> delegates tab.

When I click "add" to add a new delegate and select a user to become a delegate I get the following Entourage error:

"Entourage cannot delegate one or more items. An error occurred while contacting the Exchange server."

Please note, I CAN successfully assign delegates to individual Entourage folders via the folder properties page. However, I need to be able to assign delegates to entire mailboxes, not just specific folders.

Using Outlook as a work-around is not an acceptable option in this Mac-centric organization.

Can anyone tell me what Entourage needs, either in terms of back-end Exchange environment or Entourage configuration, to make this delegates functionality work?

The Exchange environment consists of:
1. Active Directory domain controller on a separate non-Exchange server.
2. Exchange 2007 mailbox server
3. Exchange 2007 Client Access and Hub Transport Server

Thanks in advance. - Will

 

[William Smith [MVP]]

Entourage works perfectly EXCEPT for assigning delegates and
permissions from the account settings --> delegates tab.

When I click "add" to add a new delegate and select a user to become
a delegate I get the following Entourage error:

"Entourage cannot delegate one or more items. An error occurred while
contacting the Exchange server."

Hi Will!

You should be able to add a delegate for the entire account.

If this is happening to multiple Macs then something is wrong on the
Exchange Server. Entourage 2008 with Exchange Server 2007 will use Web
Services for its delegations services. This would be the first place to
look for something wrongly configured.

I suggest also posting your question in the
microsoft.public.exchange.admin newsgroup to see if someone there can
assist.

Hope this helps!

--

bill

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