Entourage 2008 - garbled emails in Sent Items folder when sent fromPDA

[int411]

When I send an email from my handheld pda (a BlackJack running Windows
Mobile 5) the message is processed through our exchange server and
when I view my Sent Items folder from within Outlook 2007 or Outlook
Web Access (OWA) the message appears along with all messages I have
sent directly from the desktop - there is no distinction between
messages sent via PDA and those sent from the desktop. But, when I
view my Sent Items folder from within Entourage 2008, the messages
sent via PDA (A) do not have a subject, (B) are time stamped at the
time I started Entourage 2008 rather than the time received by
Exchange server, and (C) are completely garbled with all of the
internet header information and all HTML code etc.

I have seen a number of others discuss this problem with respect to
Motorola Qs and Blackberry's in various forums and no one seems to
have an answer. Is this simply another Entourage incompatibility? Is
there an Exchange server issue I can ask our IT manager to look into
(we use Exchange Server 2003)? I am trying to eliminate Parallels
from my life but Entourage is making it quite difficult ;-)

Any tips would be appreciated. Thanks

Here are links to other people discussing the same problem.

http://www.blackberryforums.com/mac-users-corner/96185-entourage-garbles-messages-sent-bb.html

http://www.everythingq.com/forum/ma...nge-q-sent-messages-sync-as-garbled-9217.html

http://www.qusers.com/forum/viewtopic.php?=&p=72244

 

[William Smith]

When I send an email from my handheld pda (a BlackJack running Windows
Mobile 5) the message is processed through our exchange server and
when I view my Sent Items folder from within Outlook 2007 or Outlook
Web Access (OWA) the message appears along with all messages I have
sent directly from the desktop - there is no distinction between
messages sent via PDA and those sent from the desktop. But, when I
view my Sent Items folder from within Entourage 2008, the messages
sent via PDA (A) do not have a subject, (B) are time stamped at the
time I started Entourage 2008 rather than the time received by
Exchange server, and (C) are completely garbled with all of the
internet header information and all HTML code etc.

I have seen a number of others discuss this problem with respect to
Motorola Qs and Blackberry's in various forums and no one seems to
have an answer. Is this simply another Entourage incompatibility? Is
there an Exchange server issue I can ask our IT manager to look into
(we use Exchange Server 2003)? I am trying to eliminate Parallels
from my life but Entourage is making it quite difficult ;-)

This is a known issue with Entourage 2004 and 2008 and has not been
resolved. Have a look at this KB article on Microsoft's website
<http://support.microsoft.com/kb/926521>.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[int411]

Thank you. Do you know if this issue is present in newer versions of
exchange server?

 

[William Smith]

Thank you. Do you know if this issue is present in newer versions of
exchange server?

My understanding is that this is a problem with Entourage and not
Exchange. But I don't have this scenario where I work to be able to test
if upgrading Exchange would correct the problem or not.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>