Entourage 2008 Stopped Receiving Email (Exchange)

[cademartori]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: Exchange

Hi All,
I have been using Entourage on Leopard for about 4 months now and have been extremely impressed. However sometime today, Entourage simply stopped retrieving my work Exchange email. I am still able to send emails both internal (company) and external, but have not received an email in about 8 hours.

When I hit the 'Send/Receive' button everything seems to function normally and there are no errors. However there is no new email either.

I can use Safari/Firefox and retrieve my email via OWA from my MacBook and all the mail is current, but for some reason, Entourage is not receiving any new email (which is strange since it's also OWA).

I have tried cleaning out all new email (since Entourage stopped retrieving), thinking that there could be a currupt email.

I have tried retrieving on multiple networks so I can eliminate a Network issue (plus I have been able to get email on Safari/Firefox via OWA).

Thanks!
Michael

 

[William Smith]

Hi All, I have been using Entourage on Leopard for about 4 months now
and have been extremely impressed. However sometime today, Entourage
simply stopped retrieving my work Exchange email. I am still able to
send emails both internal (company) and external, but have not
received an email in about 8 hours.

You may need to empty your Inbox's cache and let it resynchronize.
Right-click or Control-click the Inbox, select Folder Properties and
click the Empty button to empty the cache. You can also select the
account itself and empty the cache for all of your folders.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>