Barbara Thompson said:
When I turned on my computer this morning, all my emails and contacts were
gone on Entourage. Could not send or receive. Wanted me to go through the set
up again. When I did, it told me I wasn't configured properly. Cannot imagine
what happened in the middle of the night. It had been working fine since I
purchased this Mac on 4/15.
It's always best to start your own thread rather than insert into another
subject.
Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder. When Entourage opens in a
new blank Identity, it's usually User error.
Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!
Select Switch Identity (under Entourage in the Menu bar) and see if your old
identity is still listed.
To find your old database, search for "Microsoft User Data" (without the
quotes).
If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.
Fix if you have more than one Microsoft User Data Folder...
Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.
You can delete the old folder after you are satisfied with the transfer.
Sometimes updating software (including the OS) can cause problems where
files go missing. See this link for help finding 'lost' files.
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http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>
