Entourage 2008 suddenly crashing all the time

[reluctant]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: Exchange

As of today Entourage 2008 keeps on crashing. Up until now for the last 2-3 months it's worked perfectly with Mac OS 10.5.2 .

Entourage launches OK. I'm able to read through a few mails then the spinning beach ball pops up and that's it, I have to force quit and try again and again and again.....

I've tried the usual: varify and rebuild database. Bin the preference file from the library and re-installing office, none of which work.

I can't think of anything that's different other than the recent Apple software updates.

Help to fix this issue would be appreciated.

 

[Diane Ross]

Entourage launches OK. I'm able to read through a few mails then the spinning
beach ball pops up and that's it, I have to force quit and try again and again
and again.....

I've tried the usual: varify and rebuild database. Bin the preference file
from the library and re-installing office, none of which work.

I can't think of anything that's different other than the recent Apple
software updates.

If you just have the Exchange account, create a new Identity and let
Entourage sync fresh with your account.

Did you apply the combo updater or run Software Updater? Combo updaters will
fix problems that the incremental updaters do no.

Combo updaters will install on the same version as they¹re applying‹no need
to roll back or do a clean install.

Leopard:

Mac OS X 10.5.2 Combo Update (This update delivers several improvements for
both PowerPC- and Intel-based Macs )
<http://www.apple.com/support/downloads/macosx1052comboupdate.html>

Tiger:

Mac OS X 10.4.11 Combo Update (PPC)
<http://www.apple.com/support/downloads/macosx10411comboupdateppc.html>

Mac OS X 10.4.11 Combo Update (Intel)

<http://www.apple.com/support/downloads/macosx10411updateintel.html>

Bookmark this link to check for solutions when you are crashing:

<http://www.entourage.mvps.org/troubleshoot/crashes.html>

 

[Carol Leung]

Have you tried out Diane's suggestions? Do you still see Entourage crashing?
Please contact me at a-carolATmicrosoft.com. I will work with you on this.

Thanks
Carol Leung

a-carolATmicrosoftDOTcom
Microsoft Entourage Test
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