Entourage 2008 Web Services Ed. - crashes multiple times per day

[shape]

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Email Client: pop this was an old thread that was closed and i'm just following up to see if this will ever be fixed. it is crazy that i have to deal with several crashes/day for half a year now and still no fix for this bug?? the November update didnt fix it. the work around at this link does not work. it still crashes. http://blog.entourage.mvps.org/2009/08/possible_workaround_for_crashes_involving_webcore.html

 

[Diane Ross]

i'm just following up to see if this will ever be fixed.

This is a combination Apple/Microsoft bug. They are aware of the bug and
are working on a fix. You can try these workarounds:

* You can turn off download pictures in Entourage Preferences >
Security to Never. Click on the download link to view pictures.

* The crashes also seem to be tied to how fast you are moving through
messages.

* In addition messages that link to pictures online are more
susceptible to the crashes since they take longer to get the pictures
downloaded.

* Messages with accented characters also seem to play a part in the
crashes.

I understand that 10.6.3 is due out soon. We can keep our fingers
crossed that it will contain a fix. (pure speculation on my part)

 

[shape]

thanks for the info, but the workarounds you listed i have tried and dont work for me (they are listed in that link i posted). it still crashes if i use the download link instead.

and the times it does crash are almost always when i'm not scrolling fast thru messages but i go to one single message and as it begins to display it crashes. it also happens with messages that only have attached jpgs, no html links and no accented characters.

if it's an apple bug then why did it work fine in the Entourage version just before Web Services? i still am using the 10.5.8 OS now and also before i installed Web Services. Entourage never crashed until this Web Services Ed. so it has to be something in this particular version as i'm using the same OS version as before.

 

[Diane Ross]

if it's an apple bug then why did it work fine in the Entourage version
just before Web Services? i still am using the 10.5.8 OS now and also
before i installed Web Services. Entourage never crashed until this Web
Services Ed. so it has to be something in this particular version as i'm
using the same OS version as before.

It started for a lot of users after the Safari 4 beta was released. Way
before EWS.

Have you tested in a new User to see if the problem exists there? Drag
some test messages to Shared. Go to System Preferences --> Create a New
User in Accounts. Switch to the New User by logging out/in or use Fast
User Switching. Open Entourage in this new User without entering account
info. Drag from Shared your test messages and see if they crash in
Entourage.

Let me know what you find.

 

[shape]

hmm, well i never had a crash with entourage until i upgraded to EWS. then it crashed multiple times/day.

the thing is, it can go half a day or more without crashing so in a new user i cant sit and wait for 8 hrs for it to crash i think everytime i use it after launching, it works fine for several hrs.

 

[Diane Ross]

hmm, well i never had a crash with entourage until i upgraded to EWS.
then it crashed multiple times/day.

Open Font Book in Applications. Select all fonts and under File select
Validate Fonts. Clear out any duplicates then get Font Nuke and delete
your font caches and restart. Does this help?

 

[shape]

Hi Diane, i followed all your instructions and have been testing it out. i had probably 200 instances of duplicate osx fonts. these were not ones i installed so it must have been by default from other app installations over time or OS updates. i also cleaned out the cache using Font Nuke.

several days have passed now with no crash so it's looking really good that this solved the problem. wow. thanks so much!!

 

[shape]

well, it turns out that this did not fix the bug, but it may have fixed another bug related to the fonts. i may have had 2 going on. it no longer crashes multiple times/day but it still crashes every 2-3 days or so.

 

[Bill Bryson]

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Email
Client: pop this was an old thread that was closed and i'm just following up
to see if this will ever be fixed. it is crazy that i have to deal with
several crashes/day for half a year now and still no fix for this bug?? the
November update didnt fix it. the work around at this link does not work. it
still crashes.
http://blog.entourage.mvps.org/2009/08/possible_workaround_for_crashes_involvi
ng_webcore.html

Have you try creating a new identity to see if it crashes as frequently
using it?