Entourage 2008 will not start at all

[craigc]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Entourage will not start, I get the error "Entourage quit unexepectantly"

All other office programs seem to work fine. Anyone have any advise how to correct this problem?

Detailed notes it gives:
Process: Microsoft Entourage [3369]
Path: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
Identifier: com.microsoft.Entourage
Version: 12.1.6 (12.1.6)
Build Info: Unknown-90218~0
Code Type: X86 (Native)
Parent Process: launchd [74]

Date/Time: 2009-12-08 20:58:19.606 -0500
OS Version: Mac OS X 10.6.2 (10C540)
Report Version: 6

Interval Since Last Report: 78866 sec
Crashes Since Last Report: 5
Per-App Interval Since Last Report: 19 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: C595C90A-D909-4A07-8A1D-6D350C720AE3

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Dyld Error Message:
  Symbol not found: __Z17CGColorCreateRGBAffff
  Referenced from: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/Microsoft Entourage
  Expected in: /Applications/Microsoft Office 2008/Microsoft Entourage.app/Contents/MacOS/../Frameworks/EntourageCore.framework/Versions/12/EntourageCore

 

[Diane Ross]

Version: 12.1.6 (12.1.6)

It might help if you updated Entourage. Download the 12.2.3 update.

Steps for a successful update

I get the error "Entourage quit unexepectantly"

Unexpected Quits

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash30>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[craigc]

Thanks Diane...however I tried this and have on multiple attempts and it tells me that there are no updates available. Do you have any other suggestions that may help?

 

[Diane Ross]

Thanks Diane...however I tried this and have on multiple attempts and it tells
me that there are no updates available. Do you have any other suggestions that
may help?

I suggest that you re-install Office. If you have modified Office in any way
this could cause an updater to fail.

Steps to re-install Office

<http://www.entourage.mvps.org/install/reinstall_steps.html>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[craigc]

Diane, looks like that did the trick! Thanks for the help!!

 

[Diane Ross]

Diane, looks like that did the trick! Thanks for the help!!

Thanks for the feedback and glad it¹s working now.