Entourage and Exchange 2007 Free/Busy information not displaying

[David Bailie]

My company recently upgraded from Exchange 2003 to Exchange 2007.

For the Windows users, the upgrade was transparent. For the Mac users (of
which I am one of the Admins) it was not so transparent I¹m sorry to say.

Most of the Mac users are running OSX.4 (Tiger) and cannot see any Free/Busy
information. For the few of us running OSX.5 (Leopard), we can see Free/Busy
data.

Our Entourage clients are set up exactly the same.

The Tiger users can¹t see Public folders either.

Here¹s how we¹re set up.
Account Preferences/Edit Account/Account Settings
Account Name is set
Name is set
E-Mail address is set
Account ID is set
Domain is set
Password is set
Save Password is checked
The path to the Exchange server is servername.companyname.com
DAV service requires a secure connection is NOT set
Override default DAV port is checked

Account Preferences/Edit Account/Advanced
Public folders server is servername/public/
DAV service requires a secure connection is NOT set
Override default DAV port is checked
LDAP server is set
Server requires me to log on is NOT set
LDAP server requires a secure connection is NOT set
Override default LDAP port is NOT set

And that's it. A point of interest is that even though we check Override
default DAV port when we come back into the settings, it's not checked any
more.

Any ideas? This is very frustrating as it seems to work for one but not the
other. Even one of our Tiger users was OK yesterday, but today it didn't
work again.

Is this fixed in Entourage 2008?

The Exchange admin has done all the stuff he needed to do. We're honestly
wondering if this is a Leopard problem?

Thanks.

David Bailie.

 

[William Smith]

Hi David!

My comments are inline with yours.

My company recently upgraded from Exchange 2003 to Exchange 2007.

For the Windows users, the upgrade was transparent. For the Mac users
(of which I am one of the Admins) it was not so transparent I’m sorry to
say.

Most of the Mac users are running OSX.4 (Tiger) and cannot see any
Free/Busy information. For the few of us running OSX.5 (Leopard), we can
see Free/Busy data.

Tiger users are affected but not Leopard? Strange. Nothing is OS-based
that I know of. I suspect some settings between the two are different.

Our Entourage clients are set up exactly the same.

The Tiger users can’t see Public folders either.

Here you say "either". Who else can't see public folders? That may help
determine the difference.

Here’s how we’re set up.
Account Preferences/Edit Account/Account Settings
Account Name is set
Name is set
E-Mail address is set
Account ID is set
Domain is set
Password is set
Save Password is checked
The path to the Exchange server is servername.companyname.com
DAV service requires a secure connection is NOT set
Override default DAV port is checked

The override setting does not need to be checked. If you're not using a
secure connection then you're connecting over port 80 (HTTP). Otherwise,
if you were using a secure connection then you'd be connecting over port
443 (HTTPS). The override is to specify a port other than 443.

Account Preferences/Edit Account/Advanced
Public folders server is servername/public/

Try the fully qualified domain name of your server instead of just
servername. First, try servername.companyname.com. If that alone doesn't
work then try adding the "/public".

DAV service requires a secure connection is NOT set
Override default DAV port is checked

Again, the override does not need to be checked.

LDAP server is set
Server requires me to log on is NOT set
LDAP server requires a secure connection is NOT set
Override default LDAP port is NOT set

And that's it. A point of interest is that even though we check Override
default DAV port when we come back into the settings, it's not checked
any more.

Answered above.

Any ideas? This is very frustrating as it seems to work for one but not
the other. Even one of our Tiger users was OK yesterday, but today it
didn't work again.

Are you using a front the address of a front-end (OWA) server or a
back-end Exchange server? While on the same network you should be using
the back-end address.

Test connecting using Safari (even if you're connecting with a back-end
server). You should be able to enter
"http://back-endServerAddress.companyname.com". Once you're logged in
select Public Folders on the left. If your address now shows
"https://servername.companyname.com/exchange" then your public folder
server is using the default "/public" folder. If you see something else,
copy/paste that into your Public folder server field in Entourage.

Is this fixed in Entourage 2008?

We don't know what's broken yet. I'm fairly certain an upgrade won't help.

Double-check your public folder server address by logging in to one of
your accounts using Outlook for Windows. While Outlook is running, hold
the Control key while you also right-click the Outlook icon in the
System Tray near the clock and select "status".

The Exchange admin has done all the stuff he needed to do. We're
honestly wondering if this is a Leopard problem?

I'm confused. Is this a Tiger-only, Leopard-only or Mac-in-general problem?

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>