Entourage and Word

[sperryb]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

I had downloaded Entourage with Exchange Support from my Exchange Hosting Company. Later I bought Office for Home and Student and it overwrote my Entourage with the basic version of Entourage without Exchange support. I then sent the basic version of Entourage to my Trash and re-downloaded the version of Entourage with Exchange. After that though, my Word stopped working; however, Excel, Powerpoint and Entourage work. Any help would be appreciated.

Here is what it shows when I click on Problem Details under Report...

Process: Microsoft Word [17601]
Path: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 12.1.5 (12.1.5)
Build Info: Unknown-81119~0
Code Type: X86 (Native)
Parent Process: launchd [63]

Date/Time: 2009-01-19 19:04:53.884 -0800
OS Version: Mac OS X 10.5.6 (9G55)
Report Version: 6

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Symbol not found: _McpStartupFontMenu
Referenced from: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
Expected in: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin

 

[Corentin Cras-Méneur]

I had downloaded Entourage with Exchange Support from my Exchange
Hosting Company. Later I bought Office for Home and Student and it
overwrote my Entourage with the basic version of Entourage without
Exchange support. I then sent the basic version of Entourage to my Trash
and re-downloaded the version of Entourage with Exchange. After that
though, my Word stopped working; however, Excel, Powerpoint and
Entourage work. Any help would be appreciated.

Well you end-up with some sort of hybrid installation that is clearly
not supported...
You need to use the uninstaller and properly uninstall Office, then
re-install it and apply all the updates.

Corentin