Entourage Authentication Error 17897

[stagingtech]

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

I can no longer receive e-mails form my POP account. I can send out e-mails, but I just cannot receive them. It worked fine until 2 days ago, now it's not. I have changed nothing on the settings and have confirmed that they are correct. I am getting an Error -17897 code. Any suggestions?

I have tried the link suggested in other discussion questions similar to mine, and it hasn't solved the problem. I am with Bell Canada's Sympatico service, which uses MSN as it's e-mail backbone.

 

[Diane Ross]

I can no longer receive e-mails form my POP account. I can send out e-mails,
but I just cannot receive them. It worked fine until 2 days ago, now it's not.
I have changed nothing on the settings and have confirmed that they are
correct. I am getting an Error -17897 code. Any suggestions?

I have tried the link suggested in other discussion questions similar to mine,
and it hasn't solved the problem. I am with Bell Canada's Sympatico service,
which uses MSN as it's e-mail backbone.

Basics:

1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

See this page for help:

Sympatico Account
<http://www.entourage.mvps.org/accounts/sympatico_account.html>

Happy Holidays!