Entourage auto send and receive is not working

[phed_up]

Version: 2004 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Email Client: pop Hi all,
I am using Entourage 2004 on a MacBookPro running Mac OS 10.5.8.
The automatic scheduled 'send and receive' has been working up until about a week ago. I can still see doing the 'send and receive' every 15 minutes at the bottom left corner, but no emails come through. However, if I manually click the 'send and receive' button at the top, I will get my mail.
Any ideas? Thanks for any info.

 

[Diane Ross]

I am using Entourage 2004 on a MacBookPro running Mac OS 10.5.8.
The automatic scheduled 'send and receive' has been working up until
about a week ago. I can still see doing the 'send and receive' every 15
minutes at the bottom left corner, but no emails come through. However,
if I manually click the 'send and receive' button at the top, I will get
my mail.
Any ideas? Thanks for any info.

Check to be sure there isn't a stuck message in the outbox.

1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.

Check your Keychain for corruption.

Check under advanced settings. Most ISPs require advanced settings now
for SMTP. Check the website for exact info on SSL and ports.

You can eliminate your Identity by creating a new Identity under
Entourage > Switch Identity. Enter your account info and test.