Entourage block Adobe PDF Files from time to time

[John Harrison]

From time to time I will receive an email with an attachment that is Adobe
PDF and it will not
open in entourage the file name looks faded and when I try to open the file
I get to a message
that states:

There was an error opening this document. The file is damaged and could not
be repaired.

However if I use mac.com for webmail or the mac mail application the
attachment opens fine
this file can only not open in Entourage?

I know when I purchase things at the apple store I get the receipt as a PDF
attachment
and that never is able to open in Entourage and yesterday I got an email
from ticket master
with tickets to print out as a PDF and the above scenario occurred?

Please advise,

John

Why does this happen on my Mac? I have to use Mac mail to open the adobe
file
so it has to be problem or preference In Entourage?

Why does *what* happen? It's kind of hard to know exactly what you mean
by "blocks Adobe PDF files sometimes".

 

[Diane Ross]

From time to time I will receive an email with an attachment that is Adobe PDF
and it will not
open in entourage the file name looks faded and when I try to open the file I
get to a message
that states:

Do you have Partially download messages? It¹s possible the file is just
incomplete.

If you drag the file to your desktop, what application is set to open it. Do
a Get Info. You might want to select Preview and Change All unless you have
Adobe Acrobat installed.

 

[William Smith]

On 1/6/08 7:26 PM, in article C3A70632.3D85%[email protected],

From time to time I will receive an email with an attachment that
is Adobe PDF and it will not
open in entourage the file name looks faded and when I try to open
the file I get to a message
that states:


Do you have Partially download messages? It’s possible the file is just
incomplete.

That's my suspicion as well. Look for a link at the top of the message
to download the complete message.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>