Entourage Calender Items & Exchange 2000

[BD1313]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Please help we seem to be experiencing all sorts of weird issues with our clients on Office 2008 w/ Leopard and Exchange 2000. A lot of our executive team seem to be having issues with calender items disappearing from their calender, unable to view details of their meetings in entourage they simply show up as 'calender items' and unable to view its content. Some of these users also have a delegate who is on a Windows machine and not sure if this is causing any issues(it really shouldnt) Although she sees the problems that this Executive is having. Does anyone have any suggestions and has Microsoft certified Office 2008 compatible with Exchange 2000?

Thank You,
Brad

 

[William Smith [MVP]]

Please help we seem to be experiencing all sorts of weird issues with
our clients on Office 2008 w/ Leopard and Exchange 2000. A lot of our
executive team seem to be having issues with calender items
disappearing from their calender, unable to view details of their
meetings in entourage they simply show up as 'calender items' and
unable to view its content. Some of these users also have a delegate
who is on a Windows machine and not sure if this is causing any
issues(it really shouldnt) Although she sees the problems that this
Executive is having. Does anyone have any suggestions and has
Microsoft certified Office 2008 compatible with Exchange 2000?

Hi Brad!

Entourage connects to Exchange via WebDAV. See this Microsoft
knowledgebase article about the limitations of delegation support in
Exchange Server 2000 and 2003 when using WebDAV.

<http://support.microsoft.com/kb/920134>

Specifically, does the following information from this KB article
address what you're seeing?

"Because of limitations that exist when you create items that are
compatible with Outlook, we do not support complex calendaring when you
use the WebDAV protocol. Complex calendaring applications include the
following items:

Recurring appointments
Meeting functionality

*Note* Meeting functionality includes sending, modifying, and canceling
meetings."

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[BD1313]

Well we seem to be having issues with many duplicate appointments, cancelled appointments appearing in user's calenders. In this particular case the user is using Entourage 2008 and the delegate is on Office 2007. My question is has this issue always existed with Entourage accessing Exchange 2000 and 2003, whether it is Entourage 2004 or 2008? Also, we are in the process of testing Exchange 2007 does this mean this issue is resolved in Exchange 2007?

 

[William Smith [MVP]]

Well we seem to be having issues with many duplicate appointments,
cancelled appointments appearing in user's calenders. In this
particular case the user is using Entourage 2008 and the delegate is
on Office 2007. My question is has this issue always existed with
Entourage accessing Exchange 2000 and 2003, whether it is Entourage
2004 or 2008? Also, we are in the process of testing Exchange 2007
does this mean this issue is resolved in Exchange 2007?

The easiest answer I can provide is:

1.) This problem exists with Entourage 2004 and any version of Exchange.

2.) This problem should be resolved, I believe, when using Entourage
2008 *and* Exchange 2007.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[neilgd]

BD1313,

Do you upgrade to Exchange 2007 / did this solve your problem?

I'm having the same problem here. I think it's only on appointments that the delegate sets up though - they reappear after being cancelled / moved, etc.

- Neil