Entourage cannot connect to public folders on the Exchange server

[Simon Powell]

All,
Got Entourage 2004 clients trying to connect to an Exchange 2003 server's
Public Folder store. Mail works fine and has worked since day one - easy
peasy. Have now introduced two Public Folders into the mix and the Outlook
clients (and indeed PCs logged in with mac users AD accounts) can see the
PFs but the Entourage accounts cannot. Have tried editing the Entourage
account to use http://servername/public in the Public Folders line have
tried SERVER/public, just SERVER, just IP address yet nothing will allow me
to connect. Mail works fine so it aint an issue with passwords being out of
date (have tested this anyway by forcing logon by unticking the save
password box). It can see the Public Folders store but when you expand the
list it waits, then says you do not have permission to see these folders and
stops. Anyone got any clues / pointers?
Cheers
Si

 

[William Smith]

All,
Got Entourage 2004 clients trying to connect to an Exchange 2003
server's Public Folder store. Mail works fine and has worked since day
one - easy peasy. Have now introduced two Public Folders into the mix
and the Outlook clients (and indeed PCs logged in with mac users AD
accounts) can see the PFs but the Entourage accounts cannot. Have tried
editing the Entourage account to use http://servername/public in the
Public Folders line have tried SERVER/public, just SERVER, just IP
address yet nothing will allow me to connect. Mail works fine so it aint
an issue with passwords being out of date (have tested this anyway by
forcing logon by unticking the save password box). It can see the Public
Folders store but when you expand the list it waits, then says you do
not have permission to see these folders and stops. Anyone got any clues
/ pointers?
Cheers
Si

Hi Simon!

Interesting problem. Log in one of your accounts to Outlook Web Access
(OWA) and use the same address you have in Entourage (such as
https://server.domain.com/public/). Does this work? If not then your
public folders are probably not in the default location and you'll need
to determine the correct path.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>