entourage cannot connect to server...connected to internet andsettings haven't changed

[Eva]

This is something that started happening on occasion and now happens
everytime. I have a laptop that travels between home and office. The
settings for email never change. They have always worked properly.
Home and office is set up identical as far as the network. The only
difference is home is wireless and office is cabled.

At home it works great. Logs on and runs perfectly. But if I take the
computer to the office, plug in and have an internet connection. I
open entourage and it immediately tells me it cannot connect to the
server. Error code -3250.

I have tried everything to work around it, but the only thing that
fixes it is restarting the computer and it works great.

I have tried trashing the system config files, it worked for a day and
then started doing the same thing.

Any suggestions? I am banging my head against the keyboard!

 

[Corentin Cras-Méneur]

This is something that started happening on occasion and now happens
everytime. I have a laptop that travels between home and office. The
settings for email never change. They have always worked properly.
Home and office is set up identical as far as the network. The only
difference is home is wireless and office is cabled.

That's not everythign unfortunately.
Your network settings change between the two locations.
I've seen this type of error when the DNS wasn't able to redirect to the
proper server, or the search domain was different, or even the WINS
settings in the network preferences.
Triple check these,


Corentin

 

[Eva]

That's not everythign unfortunately.
Your network settings change between the two locations.
I've seen this type of error when the DNS wasn't able to redirect to the
proper server, or the search domain was different, or even the WINS
settings in the network preferences.
Triple check these,

Corentin

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Even if it all worked at one time, and no settings had been changed? I
am sorry...but didnt quite understand what you were saying...What is
it that I should check? Or where?

 

[Corentin Cras-Méneur]

Even if it all worked at one time, and no settings had been changed?

Well nothing has changed on the Mac, but things can have changed on your
local network

I
am sorry...but didnt quite understand what you were saying...What is
it that I should check? Or where?

Check the network settings:
DNS server, domain name, WINS server. Everything in the Network section
of the System preferences.


Corentin

 

[Eva]

Well nothing has changed on the Mac, but things can have changed on your
local network


Check the network settings:
DNS server, domain name, WINS server. Everything in the Network section
of the System preferences.

Corentin

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    MVPs are not MS employees    -    Les MVP ne travaillent pas pour MS
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Yes, all of that has been checked and is correct. Any other ideas?

 

[Corentin Cras-Méneur]

Yes, all of that has been checked and is correct. Any other ideas?

Did you try from another user account on the same Mac then??
Really, my best bet by far was the network settings :-\


Corentin

 

[Diane Ross]

Yes, all of that has been checked and is correct. Any other ideas?

Create a new Identity in Entourage, enter the account info and be sure to
check "leave on server" under the Options tab for this test. If it works,
now switch back to your regular Identity and see if it's working now.

Another trick is to use tcpflow. Sometimes just connecting via the terminal
will 'unstick' the account.

How to use TCPflow to test Send & Receive:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>

 

[Eva]

Create a new Identity in Entourage, enter the account info and be sure to
check "leave on server" under the Options tab for this test. If it works,
now switch back to your regular Identity and see if it's working now.

Another trick is to use tcpflow. Sometimes just connecting via the terminal
will 'unstick' the account.

How to use TCPflow to test Send & Receive:

Okay...I installed TCPflow, followed the instructions. Terminal says
listening on en0

I tried sending and receiving email, which worked fine. But nothing
showed up for traffic on terminal. Does this tell you anything or am I
doing something wrong?

 

[Diane Ross]

I tried sending and receiving email, which worked fine. But nothing
showed up for traffic on terminal. Does this tell you anything or am I
doing something wrong?

There were two different commands.

sudo /usr/local/bin/tcpflow -i en0 -c

If you have an Exchange account, use this command...

sudo /usr/local/bin/tcpflow -i en0 -c host servername

Connect via your browser to any page. Do you see anything now?

Check out these options for multiple locations:

Changing SMTP servers for multiple accounts

<http://www.entourage.mvps.org/script/fav_scripts.html#change_smtp>

 

[Eva]

There were two different commands.

sudo /usr/local/bin/tcpflow -i en0 -c

If you have an Exchange account, use this command...

sudo /usr/local/bin/tcpflow -i en0 -c host servername

Connect via your browser to any page. Do you see anything now?

Check out these options for multiple locations:

Changing SMTP servers for multiple accounts

<http://www.entourage.mvps.org/script/fav_scripts.html#change_smtp>

Nope, it is not an exchange account. I also pulled up a browser and
surfed, and still got nothing. this is what I got...

Last login: Mon Aug 24 14:36:22 on ttyp1
Welcome to Darwin!
[localhost:~] mjaffe% sudo /usr/local/bin/tcpflow -i en0 -c
Password:
/usr/local/bin/tcpflow[845]: listening on en0


And nothing else would show up, surfing, sending, receiving, etc.

 

[Eva]

There were two different commands.

sudo /usr/local/bin/tcpflow -i en0 -c

If you have an Exchange account, use this command...

sudo /usr/local/bin/tcpflow -i en0 -c host servername

Connect via your browser to any page. Do you see anything now?

Check out these options for multiple locations:

Changing SMTP servers for multiple accounts

<http://www.entourage.mvps.org/script/fav_scripts.html#change_smtp>

Nope, it is not an exchange account. I also pulled up a browser and
surfed, and still got nothing. this is what I got...

Last login: Mon Aug 24 14:36:22 on ttyp1
Welcome to Darwin!
[localhost:~] mjaffe% sudo /usr/local/bin/tcpflow -i en0 -c
Password:
/usr/local/bin/tcpflow[845]: listening on en0


And nothing else would show up, surfing, sending, receiving, etc.

 

[Eva]

There were two different commands.

sudo /usr/local/bin/tcpflow -i en0 -c

If you have an Exchange account, use this command...

sudo /usr/local/bin/tcpflow -i en0 -c host servername

Connect via your browser to any page. Do you see anything now?

Check out these options for multiple locations:

Changing SMTP servers for multiple accounts

<http://www.entourage.mvps.org/script/fav_scripts.html#change_smtp>

Nope, it is not an exchange account. I also pulled up a browser and
surfed, and still got nothing. this is what I got...

Last login: Mon Aug 24 14:36:22 on ttyp1
Welcome to Darwin!
[localhost:~] mjaffe% sudo /usr/local/bin/tcpflow -i en0 -c
Password:
/usr/local/bin/tcpflow[845]: listening on en0


And nothing else would show up, surfing, sending, receiving, etc.

 

[Diane Ross]

Nope, it is not an exchange account. I also pulled up a browser and
surfed, and still got nothing. this is what I got...

Let's test in a new User's account.

Go to System Preferences > Create a New User in Accounts. Switch to the New
User by logging out/in or use Fast User Switching.

Open Entourage and enter your Account info. Under the Options tab, select to
leave on server. Now test. Does tcpflow work in the new User?