Entourage cannot receive email - keeps asking for password

[Paul Matthews]

Entourage sends email but won't receive. The error message says Server has
returned message Invalid. Password / security settings may be incorrect ­
would you like to re-enter? If I do re-enter password, it still comes up
with the same message. Have tried deleting email account and recreating.
Have also tried Keychain First Aid ­ nothing makes any difference.

Am relying on webmail which is very unsatisfactory as I have to switch
between the two all the time.

Thanks for all help offered.

Paul

 

[William Smith [MVP]]

Entourage sends email but won't receive. The error message says
Server has returned message Invalid. Password / security settings may
be incorrect – would you like to re-enter? If I do re-enter password,
it still comes up with the same message. Have tried deleting email
account and recreating. Have also tried Keychain First Aid – nothing
makes any difference.

Am relying on webmail which is very unsatisfactory as I have to
switch between the two all the time.

Since you're using webmail then you obviously know you're using the
correct password when entering it into Entourage.

Go into Tools --> Accounts and double-click your mail account. Do you
have the correct name? Some accounts use just "Username" whereas others
may require "(e-mail address removed)". Even if you think you have the
correct name, go ahead and type it again. You may have a hidden space or
have substituted one character for another.

Do you need to click the button for advanced settings and enable/disable
SSL?

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
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[Kristy]

Hi Bill, I am also having the same problem - not receiving emails (I can send them from Entourage but not receive), have been in and checked username etc...and it is still not receiving emails. I have read that you can empty &quot;chache&quot; but am a bit reluctant to do this...have you had any experience with this???