Entourage can't connect to Exchange

[Pogo]

we have an exchange 2007 server and due to a company amalgamation I now find
myself having to support several Macs even though I know nothing about them.
I have set them up to use the exchange server via Entourage which works OK.
Suddenly one user's Entourage won't connect to the mail server. The other
Macs are OK. I can ping the mail server from her Mac so there is no obvious
connectivity issue. That is as far as my Mac knowledge go's. Is There a
utility equivalent to rpcping for Macs and can anyone tell me what steps to
take to resolve this. You can fit my Mac knowledge on a postage stamp.

 

[William Smith]

we have an exchange 2007 server and due to a company amalgamation I now find
myself having to support several Macs even though I know nothing about them.
I have set them up to use the exchange server via Entourage which works OK.
Suddenly one user's Entourage won't connect to the mail server. The other
Macs are OK. I can ping the mail server from her Mac so there is no obvious
connectivity issue. That is as far as my Mac knowledge go's. Is There a
utility equivalent to rpcping for Macs and can anyone tell me what steps to
take to resolve this. You can fit my Mac knowledge on a postage stamp.

Just a few days ago I posted a list of Entourage/Exchange KB articles on
Microsoft's website. You may find it useful.

"More than 40 links to Microsoft KB articles related to Exchange posted
on Entourage Help Page"
<http://blog.entourage.mvps.org/2008...o_microsoft_kb_articles_related_to_excha.html>


If you don't find a solution there then please post back here with the
version of Entourage you're using.

Be sure to first test under a new identity in Entourage (Entourage menu
--> Switch Identity...) as well as test under a new Mac OS X user
account. If you still can't get it to connect then test in Entourage on
a different user's Mac.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Pogo]

Thanks for the link. Entourage actually started working again by itself. But
I will be ready your stuff anyway.