Entourage communication issue

[tj2251]

My entourage quit communicating last week. Worked fine wednesday, thursday
not. I can open entourage, but it won't send or retrieve mail. times out and
gives a message that it's a server issue. My wife's works fine. tried
installing the latest upgrade from microsoft, still no change. Both our macs
have the same email configuration. tried the fixes given in the help section
- snding myself an email, restarting entourage, etc, nothing. I'm not a
computer genius, and need help. By the way, if i go into windstream via the
internet, every thing's normal Thanks,Tj

 

[Diane Ross]

My entourage quit communicating last week. Worked fine wednesday, thursday
not. I can open entourage, but it won't send or retrieve mail. times out and
gives a message that it's a server issue. My wife's works fine. tried
installing the latest upgrade from microsoft, still no change. Both our macs
have the same email configuration. tried the fixes given in the help section
- snding myself an email, restarting entourage, etc, nothing. I'm not a
computer genius, and need help. By the way, if i go into windstream via the
internet, every thing's normal Thanks,Tj

How to use TCPflow to test Send & Receive:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>

Testing in a new User will quickly tell you if the problem is system wide or
if it¹s your User¹s folder that contains the problem.

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Entourage in the
new User. Set up a new Identity and enter your account info. Under the
Options tab in the Account window, set to leave on server for this test.

Does the account work in the new User in a new Identity?