Entourage Connection Loss Error...

[Steve Thompson]

Hello all,

After setting up an IMAP account I keep getting an error message that say's:

----------------------------------------------------
Error
Connection to the server failed or was dropped.

Explanation
Account name: "Steve's IMAP Account"

Error: -3253
----------------------------------------------------


In my account options I have the following selected:

Server Options
[X] Send commands to server simultaneously
[X] Always download complete message bodies
[ ] In Inbox only
[X] Partially receive messages over 100 kb

Root Folder: [text box is empty]

[X] Live Sync (Stay connected with server)
[X] Only connect to Inbox
[X] Connect immedialty on launch
[ ] Disconnect from server after 9 minutes
[X] Check for unread messages in subscribed folders


Any help at all would be greatly appreciated.

Thanks,

Steve

 

[Steve Thompson]

Hello all,

After setting up an IMAP account I keep getting an error message that say's:

----------------------------------------------------
Error
Connection to the server failed or was dropped.

Explanation
Account name: "Steve's IMAP Account"

Error: -3253
----------------------------------------------------


In my account options I have the following selected:

Server Options
[X] Send commands to server simultaneously
[X] Always download complete message bodies
[ ] In Inbox only
[X] Partially receive messages over 100 kb

Root Folder: [text box is empty]

[X] Live Sync (Stay connected with server)
[X] Only connect to Inbox
[X] Connect immedialty on launch
[ ] Disconnect from server after 9 minutes
[X] Check for unread messages in subscribed folders


Any help at all would be greatly appreciated.

Thanks,

Steve

By the way, I'm using Microsoft office 2004 for Macintosh with the all of
the latest updates.

 

[William Smith]

Hello all,

After setting up an IMAP account I keep getting an error message that say's:

----------------------------------------------------
Error
Connection to the server failed or was dropped.

Explanation
Account name: "Steve's IMAP Account"

Error: -3253
----------------------------------------------------


In my account options I have the following selected:

Server Options
[X] Send commands to server simultaneously
[X] Always download complete message bodies
[ ] In Inbox only
[X] Partially receive messages over 100 kb

Root Folder: [text box is empty]

[X] Live Sync (Stay connected with server)
[X] Only connect to Inbox
[X] Connect immedialty on launch
[ ] Disconnect from server after 9 minutes
[X] Check for unread messages in subscribed folders

Hi Steve!

Try de-selecting the "Send commands to server simultaneously" option.
Not all IMAP server support this. You might also try de-selecting "Live
Sync".

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Steve Thompson]

Hello all,

After setting up an IMAP account I keep getting an error message that say's:

----------------------------------------------------
Error
Connection to the server failed or was dropped.

Explanation
Account name: "Steve's IMAP Account"

Error: -3253
----------------------------------------------------


In my account options I have the following selected:

Server Options
[X] Send commands to server simultaneously
[X] Always download complete message bodies
[ ] In Inbox only
[X] Partially receive messages over 100 kb

Root Folder: [text box is empty]

[X] Live Sync (Stay connected with server)
[X] Only connect to Inbox
[X] Connect immedialty on launch
[ ] Disconnect from server after 9 minutes
[X] Check for unread messages in subscribed folders

Hi Steve!

Try de-selecting the "Send commands to server simultaneously" option.
Not all IMAP server support this. You might also try de-selecting "Live
Sync".

Hope this helps!

Hi William,

That didn't work. It almost seems like I tried everything. My messages send
and receive OK but the message pops up every so often and it's quite
annoying.

My IMAP web mail is Squirrel Mail if that makes any difference and my ISP is
MacHighway.com

Any other suggestions would be greatly appreciated. If need be, I can show
all of my settings if you want to see them.

Thanks again,

Steve

 

[William Smith]

Hi William,

That didn't work. It almost seems like I tried everything. My messages send
and receive OK but the message pops up every so often and it's quite
annoying.

My IMAP web mail is Squirrel Mail if that makes any difference and my ISP is
MacHighway.com

Any other suggestions would be greatly appreciated. If need be, I can show
all of my settings if you want to see them.

Hi Steve!

If you're willing to create me a temporary test account then I can
connect with my Entourage to try and reproduce your problem. You can
contact me privately--be sure to mind my munged address.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Steve]

Hi Steve!

If you're willing to create me a temporary test account then I can
connect with my Entourage to try and reproduce your problem. You can
contact me privately--be sure to mind my munged address.

Hi William,

After many emails back and forth between my ISP's support group, they
finally suggested that I delete the account and recreate it, which I
did. Now everything works perfectly. I guess something just got
clobbered or not set correctly the first time I set it up.

I do appreciate you for taking the time to help with this unfortunate
matter. Your assistance is above and beyond excellence.

Sincerely,

Steve Thompson