I recently had this problem as well. I was unable to find a factory settings restore.
When I tried to print the dialog box appeared very briefly (about a second) before I received the error message which proceeded to close Entourage.
I was, after a few attempts, able to click on the "edit form" button (toward the bottom right hand corner of the print dialog box). This was the button I had used originally to change the margin/form settings.
Once I was able to click this, the program did not crash and I could restore the settings to appropriate ones the program understood.
I have been able to print without any trouble after this. I had originally changed the settings without thinking of the parameters of the page and, therefore, the settings I chose did not make sense (i.e. width at zero, when the page width obviously cannot be zero) It might be helpful to keep that in mind in the future.
I hope this helped!
rblizzard wrote:
entourage crash at print screen
26-Nov-09
Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
entourage crashes at the print screen in calendar. I can print just fine in the mail portion -- only happens in calendar. it started last night after i set up custom paper size and fooled with the margins. Is there a factory settings restore that would remove this custom paper size. I presume that is the problem because it started after that was established.
Previous Posts In This Thread:
entourage crash at print screen
Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
entourage crashes at the print screen in calendar. I can print just fine in the mail portion -- only happens in calendar. it started last night after i set up custom paper size and fooled with the margins. Is there a factory settings restore that would remove this custom paper size. I presume that is the problem because it started after that was established.
this format, some or all of this message may not be legible.
this format, some or all of this message may not be legible.
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charset="ISO-8859-1"
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On 11/26/09 5:44 AM, in article (e-mail address removed)2ac0,
Can you select ?Standard? in the print window?
--
Diane
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<HTML>
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<TITLE>Re: entourage crash at print screen</TITLE>
</HEAD>
<BODY>
<FONT FACE=3D"Verdana, Helvetica, Arial"><SPAN STYLE=3D'font-size:11pt'>On 11/2=
6/09 5:44 AM, in article <a href=3D"(e-mail address removed)2ac0">59bad=
(e-mail address removed)2ac0</a>, "<a href=3D"(e-mail address removed)=
om">
[email protected]</a>" <<a href=3D"rblizzard1@officeform=
<BR>
</SPAN></FONT><BLOCKQUOTE><FONT FACE=3D"Verdana, Helvetica, Arial"><SPAN STYL=
E=3D'font-size:11pt'>I can print just fine in the mail portion -- only happens=
in calendar. it started last night after i set up custom paper size a=
nd fooled with the margins. Is there a factory settings restore that w=
ould remove this custom paper size. I presume that is the problem beca=
use it started after that was established.<BR>
</SPAN></FONT></BLOCKQUOTE><FONT FACE=3D"Verdana, Helvetica, Arial"><SPAN STY=
LE=3D'font-size:11pt'><BR>
Can you select “Standard” in the print window?<BR>
<BR>
-- <BR>
Diane </SPAN></FONT>
</BODY>
</HTML>
--B_3342097053_5722286--
Yes. It is selected and still crashes.
Yes. It is selected and still crashes.
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this format, some or all of this message may not be legible.
--B_3342103896_6096902
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On 11/26/09 5:04 PM, in article (e-mail address removed)2ac0,
Since it?s only the Calendar, create a new Identity and see if printing
crashes there. This will identify if the problem is in your Identity or in
the Finder.
If it fails there, create a new User.
Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test printing there.
Let me know what you find.
--
Diane
--B_3342103896_6096902
Content-type: text/html;
charset="ISO-8859-1"
Content-transfer-encoding: quoted-printable
<HTML>
<HEAD>
<TITLE>Re: entourage crash at print screen</TITLE>
</HEAD>
<BODY>
<FONT FACE=3D"Verdana, Helvetica, Arial"><SPAN STYLE=3D'font-size:11pt'>On 11/2=
6/09 5:04 PM, in article <a href=3D"(e-mail address removed)2ac0">59bada=
(e-mail address removed)2ac0</a>, "<a href=3D"(e-mail address removed)=
">
[email protected]</a>" <<a href=3D"rblizzard1@officeformac=
<BR>
</SPAN></FONT><BLOCKQUOTE><FONT FACE=3D"Verdana, Helvetica, Arial"><SPAN STYL=
E=3D'font-size:11pt'>Yes. It is selected and still crashes.<BR>
</SPAN></FONT></BLOCKQUOTE><FONT FACE=3D"Verdana, Helvetica, Arial"><SPAN STY=
LE=3D'font-size:11pt'><BR>
Since it’s only the Calendar, create a new Identity and see if printi=
ng crashes there. This will identify if the problem is in your Identity or i=
n the Finder.<BR>
<BR>
If it fails there, create a new User.<BR>
<BR>
Go to System Preferences --> Create a New User in Accounts. Switch to th=
e New User by logging out/in or use Fast User Switching. Test printing there=
..<BR>
<BR>
Let me know what you find.<BR>
<BR>
<BR>
-- <BR>
Diane </SPAN></FONT>
</BODY>
</HTML>
--B_3342103896_6096902--
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