Entourage crashes after sync

[dhruvie]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
Email Client: pop

After running a syn entourage crashed. The erro message i got is listed below. From what I can see that thread 0 crashed. Please adivse how to fix?
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-09-12 20:29:45 -0700
Application Name: Microsoft Sync Services
Application Bundle ID: com.microsoft.entourage.syncservices12
Application Signature: MSS1
Application Version: 12.2.0.090605
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x6e756f63 in ( + 0x00000000)
# 2 0x9279ef49 in _objc_assign_strongCast + 0x926EDF2B (libobjc.A.dylib + 0x00009f49)
# 3 0x970cb97f in .objc_class_name___CFx606449CPF + 0x96F3BD53 (CoreFoundation + 0x0004b97f)
# 4 0x970f2e93 in .objc_class_name___CFx606449CPF + 0x96F63267 (CoreFoundation + 0x00072e93)
# 5 0x000070b8 in __mh_execute_header + 0x000060B8 (Microsoft Sync Services + 0x000060b8)
# 6 0x0001b93c in __mh_execute_header + 0x0001A93C (Microsoft Sync Services + 0x0001a93c)
# 7 0x0001b7cc in __mh_execute_header + 0x0001A7CC (Microsoft Sync Services + 0x0001a7cc)
# 8 0x0000c0fc in __mh_execute_header + 0x0000B0FC (Microsoft Sync Services + 0x0000b0fc)
# 9 0x0000274a in __mh_execute_header + 0x0000174A (Microsoft Sync Services + 0x0000174a)
# 10 0x00002671 in __mh_execute_header + 0x00001671 (Microsoft Sync Services + 0x00001671)

X86 Thread State:
eax: 0x00003a74 ebx: 0x90803564 ecx: 0x90824bc4 edx:0x68746957
edi: 0x16c81070 esi: 0x00000000 ebp: 0xbffff7b8 esp:0xbffff76c
ss: 0x0000001f eip: 0x6e756f63 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246

Thread 1:

# 1 0x9810a03a in __dispatch_hw_config + 0x97F4D0B2 (libSystem.B.dylib + 0x0002703a)
# 2 0x98109bf9 in __dispatch_hw_config + 0x97F4CC71 (libSystem.B.dylib + 0x00026bf9)
# 3 0x9810998a in __dispatch_hw_config + 0x97F4CA02 (libSystem.B.dylib + 0x0002698a)
# 4 0x98109401 in __dispatch_hw_config + 0x97F4C479 (libSystem.B.dylib + 0x00026401)
# 5 0x98109246 in __dispatch_hw_config + 0x97F4C2BE (libSystem.B.dylib + 0x00026246)

X86 Thread State:
eax: 0x0000016b ebx: 0x9810a6a2 ecx: 0xb0080d4c edx:0x9810a03a
edi: 0xa0a801ac esi: 0xb0080ec8 ebp: 0xb0080ee8 esp:0xb0080d4c
ss: 0x0000001f eip: 0x9810a03a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246

Thread 2:

# 1 0x980e38ee in __dispatch_hw_config + 0x97F26966 (libSystem.B.dylib + 0x000008ee)
# 2 0x98184338 in __dispatch_hw_config + 0x97FC73B0 (libSystem.B.dylib + 0x000a1338)
# 3 0x000d5d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x000d53e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x000d546c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x000d5f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x98110f39 in __dispatch_hw_config + 0x97F53FB1 (libSystem.B.dylib + 0x0002df39)
# 8 0x98110dbe in __dispatch_hw_config + 0x97F53E36 (libSystem.B.dylib + 0x0002ddbe)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x9816baa0 ecx: 0xb0184a6c edx:0x980e38ee
edi: 0x00009414 esi: 0x7d0eeb77 ebp: 0xb0184ad8 esp:0xb0184a6c
ss: 0x0000001f eip: 0x980e38ee cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206

 

[Kerry]

When you say running a sync I'm not sure what that means - Entourage
to iCal or to a handheld or??? and how did you do this and then what
happened.

Regardless, I'll just post it if it applies to so that you get
reliable syncs with Entourage. Its a workaround:

First, you may need to follow Apple's support article TS1627 following
either the Leopard or Snow Leopard instructions for resetting sync
services.

There are numerous issues with Sync Services and Entourage and for
that matter other third party programs that use sync services. Using
the Apple apps iCal and Addressbook are fairly reliable but may not
meet one's needs. There is a workaround that has been employed in
Entourage for over a year.

It involves:

- having only one module at any time turned on in Ent08 sync serv prefs
- generally, keep your most active module turned on which is probably
calendars
- when you need to sync with another module turn the current active
module off and then the one you want to sync with on then reverse when
done

For first initial syncs to establish sync:

1. Backup iCal, Addressbook and Entourage's main identity
2. Delete the Entourage calendar in iCal if it exists (if it is the
only calendard create a temp cal to delete ent)
3. Turn on sync serv prefs and click a module and choose combine - in
the case of calendar an Entourage cal will be created in iCal (if you
had to create a temp cal in iCal delete it)

Now just use your computer as normal switching modules only to sync
them. Note a delete on the handheld of say a contact and you need to
switch Ent to Contacts as the active first otherwise a delete will
only be combined and added back in.

Thiis workaround is fairly reliable. Snow Leopard introduced a couple
of new issues but it still seems reliable.

 

[Dick]

Kerry, I have a similar issue. MS Sync crashes, no matter what I do. I
have cleaned all caches, app support, reset iSync, you name it.
Wheneven I tick any of the sync boxes in Entourage and activate iCal,
i get the MS Sync services has encountered a problem message. Thanks
for your help as I can no longer sync between no matter what
devices...! Dick

 

[Kerry]

Kerry, I have a similar issue. MS Sync crashes, no matter what I do. I
have cleaned all caches, app support, reset iSync, you name it.
Wheneven I tick any of the sync boxes in Entourage and activate iCal,
i get the MS Sync services has encountered a problem message. Thanks
for your help as I can no longer sync between no matter what
devices...! Dick

OK, when you say MS I'm guessing you mean Microsoft and not Missing
Sync is that right?

If we're talking Microsoft this could be due to any number of things.
Are you running Leopard or Snow Leopard. There are new sync issues in
Snow Leopard that is really adding to what is already problematic. I'm
going to assume Leopard but even if it is Snow Leopard try this and
see what happens. First, back up you active Microsoft user identity
which is generally the Main Identity in Documents fold Microsoft user
data. Make sure Entourage is closed. I usually just right click the
Main Identity folder and choose compress. Now you'll have a zip file
of your current identity that you can restore should this cause
further problems by double clicking the zip file of course deleting
the main identity first (only done if you need to revert to the
backup). Second backup iCal. Once you've backed up iCal delete the
iCal calendar Entourage and wait a few seconds for sync services to
clean this up. Go back to Entourage prefs sync services, click
Calendar and tasks and at the prompt choose combine. You should see a
new iCal calendar created with all you data from Entourage. If this
comes through correctly just add a test event in Entourage and make
sure it appears in iCal (can take a few seconds). If you are still get
an error message MS Sync Services has encountered a problem you most
likely have a bad record in your DB.

If you have a bad record, instead of starting with the sledge hammer
approach, first run the check database utility by launching Entourage
from the dock holding the option key down. Run verify. If it says your
DB is running correctly that can be good and not necessarily so. If it
does say your DB is faulty you will need to run rebuild (rebuild is
very flaky and unreliable so I hope you have backups prior to this
current DB just in case rebuild doesn't work). OK, lets assume the
above didn't work, verify says the db is fine, you might still have a
bad record. if you sync'd recently and it was successful do you recall
entering anything since. If you do, delete it or all that you entered
as its pretty hard to tell what might be bad although if you try to
open the entry and it doesn't that's the corrupt record. Try sync
again if there is a corrupt record.

Before I go any further, let me know the answers to the questions I
posed, how the deletion of the iCal calendar and the restore went when
you told Entourage to sync using combine went and if that went fine
then all is well. If you had to try the stuff in para 2 tell me how
that went. There are some steps beyond this we can try but I don't
want to go there till I get the info.

Remember, sync services is very flaky and not only with Entourage but
with other products. Make sure you have backups especially if you're
using Entourage. Finally, you will always be able to sync from iCal
and Addressbook but ideally I'm sure you want to get your new info
from Entourage to those so the above is the first starting point.

 

[Dick]

Thanks Kerry for your elaborate reply. I am getting help from a MS
support lady now as well. I have gone throug your first steps with her
and that did nothing. Then she asked me to setup a new account and try
again - guess what, no problem. I am awaiting next steps from her but
your help is greatly appreciated. I had already gone through a DB
check (was ok) and rebuild, but that did not change anything.. iCal
and AB are empty and Entourage is safely backed up. BTW, I am on
10.6.1 - by upgrade. Another things that bothers me is when I try to
import my Entourage contacts (exported in a txt file) in Address Book,
it crashes! Any idea what's wrong there ? Upgrading to SL is not the
best thing I did recently Thanks again - Dick

 

[Diane Ross]

Another things that bothers me is when I try to
import my Entourage contacts (exported in a txt file) in Address Book,
it crashes!

This sounds like corrupt data. Most likely this is the cause of your sync
crashes.

Visually scan the text file of your contacts to see if you see anything that
stands out as different.

Next option, Open the Apple Address Book and create vcf cards of all your
contacts. This will allow you to bring them into a new test Entourage
Identity in small batches to find the corruption.

Once you get the contacts into Entourage, use File > Export as Entourage
archive (.rge) file only contacts. Do they export OK? If yes, mark them with
a category as "tested" then do the next batch.

I suspect one of the fields has incorrect data inserted. I've seen phone
numbers for example in the name field or the email address field. You can
imagine what this does when it's synced.

Let us know what you find.