Entourage Crashes during start-up

[Guest]

Sounds like the trouble I was having. You probably either have a font
conflict [bad font] or as I found out today... A missing system font not
activated by my font management util. Suitcase.


~~~~~~~~~~~~
Jefferis Peterson, Pres.
Web Design and Marketing
http://www.PetersonSales.com

Hi,

I'm hoping someone can help. Yesterday I installed the latest security
update for G4 Powerbook. I *was* running OS X 10.2.8.

After the restart, my system was trashed. Repairing permissions did
nothing. I called Apple help and they instructed me to re-install the OS.

I've done that, repaired permissions and now I cannot launch Entourage.
It's the only app that seems to have a problem. I have done the
following:

1. Repaired permissions - again
2. Removed the preferences files
3. Reinstalled Entourage
4. Tried to rebuild the database by holding option while launching
Entourage but this didn't work.

Every time I launch Entourage I get the same problem *the application
Entourage has unexpectedly quit...*

The last crash log follows:

Sent using the Microsoft Entourage 2004 for Mac Test Drive.

 

[Ross Bamford]

Hi,

I'm hoping someone can help. Yesterday I installed the latest security
update for G4 Powerbook. I *was* running OS X 10.2.8.

After the restart, my system was trashed. Repairing permissions did
nothing. I called Apple help and they instructed me to re-install the OS.

I've done that, repaired permissions and now I cannot launch Entourage.
It's the only app that seems to have a problem. I have done the
following:

1. Repaired permissions - again
2. Removed the preferences files
3. Reinstalled Entourage
4. Tried to rebuild the database by holding option while launching
Entourage but this didn't work.

Every time I launch Entourage I get the same problem *the application
Entourage has unexpectedly quit...*

The last crash log follows:

**********

Date/Time: 2004-09-17 15:05:03 -0700
OS Version: 10.2.1 (Build 6E62)
Host: localhost

Command: Microsoft Entourage
PID: 804

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
#0 0x004e7c44 in 0x4e7c44
#1 0x0026c358 in 0x26c358
#2 0x90265450 in InitializeOneConnection
#3 0x9026c0c8 in InitializeConnections
#4 0x902556b8 in PrepareClosure
#5 0x90264b64 in PCFragPrepareClosureByName
#6 0x9027920c in CCFM_LaunchApplication
#7 0x0000362c in main
#8 0x0000329c in _start
#9 0x0000311c in start

PPC Thread State:
srr0: 0x004e7c44 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x004e5504 ctr: 0x9000a5e0 mq: 0x00000000
r0: 0x0026c358 r1: 0xbffff490 r2: 0x00d09000 r3: 0x00259bf0
r4: 0x0052c484 r5: 0x00d01000 r6: 0x00dd8b79 r7: 0x0051719c
r8: 0x0052c484 r9: 0x00d09000 r10: 0x00000051 r11: 0xa02216b0
r12: 0x00000000 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xa0224a44
r20: 0x00000000 r21: 0xa0220158 r22: 0xbffff660 r23: 0x00d0a130
r24: 0xbffff691 r25: 0x00082780 r26: 0x00000002 r27: 0xa022002d
r28: 0x00077370 r29: 0x00000000 r30: 0xbffff660 r31: 0x00dd4fac

I am hopeful that someone can help.

My thanks in advance,

Ross.

 

[Guest]

You're welcome. Let us know if it works.
Jeff

Thanks for the tip - now I just have to figure out what I can do about
it.

Regards,
Ross.

~~~~~~~~~~~~
Jefferis Peterson, Pres.
Web Design and Marketing
http://www.PetersonSales.com


Sent using the Microsoft Entourage 2004 for Mac Test Drive.

 

[Ross Bamford]

Sounds like the trouble I was having. You probably either have a font
conflict [bad font] or as I found out today... A missing system font not
activated by my font management util. Suitcase.


~~~~~~~~~~~~
Jefferis Peterson, Pres.
Web Design and Marketing
http://www.PetersonSales.com

Hi,

I'm hoping someone can help. Yesterday I installed the latest security
update for G4 Powerbook. I *was* running OS X 10.2.8.

After the restart, my system was trashed. Repairing permissions did
nothing. I called Apple help and they instructed me to re-install the OS.

I've done that, repaired permissions and now I cannot launch Entourage.
It's the only app that seems to have a problem. I have done the
following:

1. Repaired permissions - again
2. Removed the preferences files
3. Reinstalled Entourage
4. Tried to rebuild the database by holding option while launching
Entourage but this didn't work.

Every time I launch Entourage I get the same problem *the application
Entourage has unexpectedly quit...*

The last crash log follows:

Sent using the Microsoft Entourage 2004 for Mac Test Drive.

Jefferis,

Thanks for the tip - now I just have to figure out what I can do about
it.

Regards,
Ross.

 

[Ross Bamford]

You're welcome. Let us know if it works.
Jeff




~~~~~~~~~~~~
Jefferis Peterson, Pres.
Web Design and Marketing
http://www.PetersonSales.com


Sent using the Microsoft Entourage 2004 for Mac Test Drive.

Jeff,

In the end there were more problems than I could poke a stick at.
Everything just kept getting worse.

Nevermind, re-installed OS X and the apps and everything is back to
normal.

Gotta love data backups

Ross.