Entourage Crashes on Launch

V

Victor Smith

Anyone else experiencing this?

As of today Entourage crashes immediately when launched.

My Environment:
Powerbook G4
OS: OSX 10.4.2
Memory: 1GB
Synching to a Blackberry using PocketMac Blackberry
Connecting to a MS Exchange 2000 server and multiple POP3s.

Actions to date:
Launch Entourage and it reported an error with my Database.
Ran the repair in DB utility.
Launched Entourage and it crashed.
Applied the latest MS Patch and launched again - Same problem
Re-installed Entourage 2004 and applied MS patch 11.4.2 - Same problem

Problem happens whether the Blackberry (BB) is connected or not; though
I attempted to sync to the DB and it wiped out all info on my BB.

Any Help would be appreciated.

Attached is the crash log:
_________________________________________
Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-10-21 16:48:05 -0400
Application Name: Microsoft Entourage
Application Version: 11.2.1.051004
Module Name: Microsoft Entourage
Module Version: 11.2.1.051004
Module Offset: 0x0020b4a0
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x022b7c10 in (Microsoft Entourage + 0x0020b4a0)
# 2 0x022b7c0c in (Microsoft Entourage + 0x0020b49c)
# 3 0x004bb348 in (PowerPlantZ + 0x00016558)
# 4 0x004a84ac in (PowerPlantZ + 0x000036bc)
# 5 0x01106700 in (Microsoft Framework UI + 0x00097e60)
# 6 0x0110601c in (Microsoft Framework UI + 0x0009777c)
# 7 0x021cb1b8 in (Microsoft Entourage + 0x0011ea48)
# 8 0x0116fbb0 in (Microsoft Framework UI + 0x00101310)
# 9 0x022b8260 in (Microsoft Entourage + 0x0020baf0)
# 10 0x01170d24 in (Microsoft Framework UI + 0x00102484)
# 11 0x022b78a0 in (Microsoft Entourage + 0x0020b130)
# 12 0x020dcd28 in (Microsoft Entourage + 0x000305b8)
# 13 0x020dcc10 in (Microsoft Entourage + 0x000304a0)
# 14 0x0138a868 in (Microsoft Framework DB + 0x00062f78)
# 15 0x020dc750 in (Microsoft Entourage + 0x0002ffe0)
# 16 0x020dc6ac in (Microsoft Entourage + 0x0002ff3c)
# 17 0x020c8240 in (Microsoft Entourage + 0x0001bad0)
# 18 0x020ca07c in (Microsoft Entourage + 0x0001d90c)
# 19 0x004bf00c in (PowerPlantZ + 0x0001a21c)
# 20 0x020c5918 in (Microsoft Entourage + 0x000191a8)
# 21 0x02549100 in (Microsoft Entourage + 0x0049c990)

PPC Thread State:
srr0: 0x022b7c10 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x20000001 lr: 0x022b7c0c ctr: 0x00560110 mq:0x00000000
r0: 0x022b7c0c r1: 0xbfffe870 r2: 0x0141a000 r3:0x00000000
r4: 0x00000000 r5: 0x014e10e8 r6: 0x014df070 r7:0x00000000
r8: 0x00000004 r9: 0x01800000 r10: 0x00000003 r11:0x00000008
r12: 0x0181d11c r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0xbffffcdc r21: 0xffffffff r22: 0xbffffaa0 r23:0x007f4598
r24: 0x00000000 r25: 0x003ebdfc r26: 0xbfffea1c r27:0x0190dc00
r28: 0x018fa400 r29: 0x0190dc00 r30: 0x018fa400 r31:0x003eb7d0


Thread 1:

# 1 0x90042ae8 in _mach_wait_until + 0x00000008 (libSystem.B.dylib +
0x00042ae8)
# 2 0x900428a0 in _nanosleep + 0x00000180 (libSystem.B.dylib +
0x000428a0)
# 3 0x900426d4 in _sleep + 0x00000094 (libSystem.B.dylib +
0x000426d4)
# 4 0x016a5660 in ( + 0x00000000)
# 5 0x016a4b2c in ( + 0x00000000)
# 6 0x016a4c58 in ( + 0x00000000)
# 7 0x016a5738 in ( + 0x00000000)
# 8 0x9002c3b0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3b0)

PPC Thread State:
srr0: 0x90042ae8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x900428a0 ctr: 0x90042ae0 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080a60 r2: 0x01193ec3 r3:0x00000012
r4: 0xaff44b59 r5: 0x00000012 r6: 0x00000000 r7:0x00000000
r8: 0x90042a08 r9: 0x00000000 r10: 0x90032c48 r11:0xa0006e50
r12: 0x90042ae0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000022 r26: 0x00000088 r27:0xf0080b40
r28: 0x00000012 r29: 0xaff44b59 r30: 0xf0080b38 r31:0x90042730


Thread 2:

# 1 0x9005cce0 in _accept + 0x0000000C (libSystem.B.dylib +
0x0005cce0)
# 2 0x01642474 in ( + 0x00000000)
# 3 0x007493d0 in (MCPCoreZ + 0x00015310)
# 4 0x006a9e44 in (MCPZ.stb + 0x001391d4)
# 5 0x006aa028 in (MCPZ.stb + 0x001393b8)
# 6 0x90ba94d8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000ac4d8)
# 7 0x90b3968c in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003c68c)
# 8 0x9002c3b0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3b0)

PPC Thread State:
srr0: 0x9005cce0 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x01642474 ctr: 0x9005ccd4 mq:0x00000000
r0: 0x0000001e r1: 0xf01019c0 r2: 0x00000000 r3:0x00000010
r4: 0xf0101a08 r5: 0xf0101a00 r6: 0xf0101ce0 r7:0x00000004
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x016af110
r12: 0x9005ccd4 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0x0033d1c0 r30: 0xf0101ac8 r31:0xf0101ac8


Thread 3:

# 1 0x90023b80 in _recvfrom + 0x0000000C (libSystem.B.dylib +
0x00023b80)
# 2 0x01642630 in ( + 0x00000000)
# 3 0x00749548 in (MCPCoreZ + 0x00015488)
# 4 0x006aa258 in (MCPZ.stb + 0x001395e8)
# 5 0x006aa3f0 in (MCPZ.stb + 0x00139780)
# 6 0x90ba94d8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000ac4d8)
# 7 0x90b3968c in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003c68c)
# 8 0x9002c3b0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3b0)

PPC Thread State:
srr0: 0x90023b80 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x01642630 ctr: 0x90023b74 mq:0x00000000
r0: 0x0000001d r1: 0xf0182bc0 r2: 0x00000000 r3:0x00000011
r4: 0xf0182cb8 r5: 0x00000098 r6: 0x00000000 r7:0x00000000
r8: 0x00000000 r9: 0x0039b24b r10: 0x0000130f r11:0xa00066d4
r12: 0x90023b74 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0xf0182cb8 r30: 0xf0182ca4 r31:0xf0182ca4


Thread 4:

# 1 0x90056418 in _semaphore_timedwait_signal_trap + 0x00000008
(libSystem.B.dylib + 0x00056418)
# 2 0x900723b0 in _pthread_cond_timedwait_relative_np + 0x00000250
(libSystem.B.dylib + 0x000723b0)
# 3 0x90b777e0 in _MPWaitOnSemaphore + 0x000000B4 (CarbonCore +
0x0007a7e0)
# 4 0x006aa594 in (MCPZ.stb + 0x00139924)
# 5 0x90ba94d8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000ac4d8)
# 6 0x90b3968c in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003c68c)
# 7 0x9002c3b0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3b0)

PPC Thread State:
srr0: 0x90056418 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x900723b0 ctr: 0x90056410 mq:0x00000000
r0: 0xffffffd9 r1: 0xf0203c80 r2: 0xa0001fdc r3:0x00004d13
r4: 0x00004f03 r5: 0x0000003c r6: 0x00000000 r7:0x00004c03
r8: 0x00000000 r9: 0x00398910 r10: 0x00401312 r11:0xa0006e38
r12: 0x90056410 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0xa0afdb40
r28: 0xf0203d30 r29: 0x00394178 r30: 0xa0001fdc r31:0x9007216c


Loaded modules:

0: ShMem (11.2.0.050715 Reg=English Loc=0x0000):
/Applications/Microsoft Office
2004/Office/ShMem.bundle/Contents/MacOS/ShMem
1: LaunchCFMApp:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
2: PowerPlantZ (11.2.1.051004 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCP RuntimeZ.DLL (11.2.1.051004 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: MCPZ.stb (11.2.1.051004 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
5: MCPCoreZ (11.2.1.051004 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
6: Microsoft Framework UI (11.2.0.050729 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
7: Microsoft Framework DB (11.2.0.050729 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
8: Microsoft Entourage (11.2.1.051004 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Entourage
9: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
10: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
11: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
12: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
13: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
14: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
15: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
16: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
17: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
18: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
19: libauto.dylib: /usr/lib/libauto.dylib
20: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
21: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
22: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
23: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
24: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
25: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
26: libz.1.dylib: /usr/lib/libz.1.dylib
27: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
28: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
29: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
30: libbsm.dylib: /usr/lib/libbsm.dylib
31: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
32: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
33: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
34: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
35: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
36: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
37: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
38: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
39: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
40: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
41: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
42: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
43: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
44: libcups.2.dylib: /usr/lib/libcups.2.dylib
45: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
46: libJP2.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
47: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
48: libRaw.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
49: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
50: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
51: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
52: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
53: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
54: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
55: libmx.A.dylib: /usr/lib/libmx.A.dylib
56: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
57: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
58: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
59: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
60: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
61: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
62: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
63: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
64: Carbon:
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
65: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
66: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
67: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
68: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
69: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
70: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
71: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
72: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
73: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
74: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
75: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
76: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
77: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
78: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
79: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
80: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
81: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
82: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
83: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
84: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
85: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
86: StuffItSupport.dylib:
/Library/Frameworks/StuffIt.framework/Versions/A/StuffItSupport.dylib
87: StuffItCore.dylib:
/Library/Frameworks/StuffIt.framework/Versions/A/StuffItCore.dylib
88: StuffIt: /Library/Frameworks/StuffIt.framework/StuffIt

Operating System Information
Operating System: Mac OS X 10.4.2 (Build 8C46)
CPU: G4 (7450), Number: 1, Speed: 1666 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1042
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440

Microsoft Application Information:
Error Reporting UUID: 31E63645-D69C-11D9-877F-00112478859C
Time from launch: 0 hours, 0 minutes, 2 seconds
Total errors on this client: 29
 
R

Rebecca Harriss [MSFT]

Was this after upgrading to 11.2.1? What version of Entourage were you using
prior to the upgrade that you last launched successfully in?

Do you have an Exchange account setup?

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, Entourage Test

This posting is provided ³AS IS² with no warranties, and confers no rights.
 
B

Bigpics

Re: Entourage Crashes on LaunchYou might want to look at the following:

http://www.macfixitforums.com/php/s...=719727&page=0&view=expanded&sb=5&o=31&fpart=

and

http://64.233.161.104/search?q=cach...al+Report:+Random+freezing+in+Entourage&hl=en

Jim K.
Was this after upgrading to 11.2.1? What version of Entourage were you using prior to the upgrade that you last launched successfully in?

Do you have an Exchange account setup?

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, Entourage Test

This posting is provided "AS IS" with no warranties, and confers no rights.



Anyone else experiencing this?

As of today Entourage crashes immediately when launched.

My Environment:
Powerbook G4
OS: OSX 10.4.2
Memory: 1GB
Synching to a Blackberry using PocketMac Blackberry
Connecting to a MS Exchange 2000 server and multiple POP3s.

Actions to date:
Launch Entourage and it reported an error with my Database.
Ran the repair in DB utility.
Launched Entourage and it crashed.
Applied the latest MS Patch and launched again - Same problem
Re-installed Entourage 2004 and applied MS patch 11.4.2 - Same problem

Problem happens whether the Blackberry (BB) is connected or not; though
I attempted to sync to the DB and it wiped out all info on my BB.

Any Help would be appreciated.

Attached is the crash log:
_________________________________________
Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2005-10-21 16:48:05 -0400
Application Name: Microsoft Entourage
Application Version: 11.2.1.051004
Module Name: Microsoft Entourage
Module Version: 11.2.1.051004
Module Offset: 0x0020b4a0
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x022b7c10 in (Microsoft Entourage + 0x0020b4a0)
# 2 0x022b7c0c in (Microsoft Entourage + 0x0020b49c)
# 3 0x004bb348 in (PowerPlantZ + 0x00016558)
# 4 0x004a84ac in (PowerPlantZ + 0x000036bc)
# 5 0x01106700 in (Microsoft Framework UI + 0x00097e60)
# 6 0x0110601c in (Microsoft Framework UI + 0x0009777c)
# 7 0x021cb1b8 in (Microsoft Entourage + 0x0011ea48)
# 8 0x0116fbb0 in (Microsoft Framework UI + 0x00101310)
# 9 0x022b8260 in (Microsoft Entourage + 0x0020baf0)
# 10 0x01170d24 in (Microsoft Framework UI + 0x00102484)
# 11 0x022b78a0 in (Microsoft Entourage + 0x0020b130)
# 12 0x020dcd28 in (Microsoft Entourage + 0x000305b8)
# 13 0x020dcc10 in (Microsoft Entourage + 0x000304a0)
# 14 0x0138a868 in (Microsoft Framework DB + 0x00062f78)
# 15 0x020dc750 in (Microsoft Entourage + 0x0002ffe0)
# 16 0x020dc6ac in (Microsoft Entourage + 0x0002ff3c)
# 17 0x020c8240 in (Microsoft Entourage + 0x0001bad0)
# 18 0x020ca07c in (Microsoft Entourage + 0x0001d90c)
# 19 0x004bf00c in (PowerPlantZ + 0x0001a21c)
# 20 0x020c5918 in (Microsoft Entourage + 0x000191a8)
# 21 0x02549100 in (Microsoft Entourage + 0x0049c990)

PPC Thread State:
srr0: 0x022b7c10 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x20000001 lr: 0x022b7c0c ctr: 0x00560110 mq:0x00000000
r0: 0x022b7c0c r1: 0xbfffe870 r2: 0x0141a000 r3:0x00000000
r4: 0x00000000 r5: 0x014e10e8 r6: 0x014df070 r7:0x00000000
r8: 0x00000004 r9: 0x01800000 r10: 0x00000003 r11:0x00000008
r12: 0x0181d11c r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0xbffffcdc r21: 0xffffffff r22: 0xbffffaa0 r23:0x007f4598
r24: 0x00000000 r25: 0x003ebdfc r26: 0xbfffea1c r27:0x0190dc00
r28: 0x018fa400 r29: 0x0190dc00 r30: 0x018fa400 r31:0x003eb7d0


Thread 1:

# 1 0x90042ae8 in _mach_wait_until + 0x00000008 (libSystem.B.dylib +
0x00042ae8)
# 2 0x900428a0 in _nanosleep + 0x00000180 (libSystem.B.dylib +
0x000428a0)
# 3 0x900426d4 in _sleep + 0x00000094 (libSystem.B.dylib +
0x000426d4)
# 4 0x016a5660 in ( + 0x00000000)
# 5 0x016a4b2c in ( + 0x00000000)
# 6 0x016a4c58 in ( + 0x00000000)
# 7 0x016a5738 in ( + 0x00000000)
# 8 0x9002c3b0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3b0)

PPC Thread State:
srr0: 0x90042ae8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x900428a0 ctr: 0x90042ae0 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080a60 r2: 0x01193ec3 r3:0x00000012
r4: 0xaff44b59 r5: 0x00000012 r6: 0x00000000 r7:0x00000000
r8: 0x90042a08 r9: 0x00000000 r10: 0x90032c48 r11:0xa0006e50
r12: 0x90042ae0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000022 r26: 0x00000088 r27:0xf0080b40
r28: 0x00000012 r29: 0xaff44b59 r30: 0xf0080b38 r31:0x90042730


Thread 2:

# 1 0x9005cce0 in _accept + 0x0000000C (libSystem.B.dylib +
0x0005cce0)
# 2 0x01642474 in ( + 0x00000000)
# 3 0x007493d0 in (MCPCoreZ + 0x00015310)
# 4 0x006a9e44 in (MCPZ.stb + 0x001391d4)
# 5 0x006aa028 in (MCPZ.stb + 0x001393b8)
# 6 0x90ba94d8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000ac4d8)
# 7 0x90b3968c in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003c68c)
# 8 0x9002c3b0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3b0)

PPC Thread State:
srr0: 0x9005cce0 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x01642474 ctr: 0x9005ccd4 mq:0x00000000
r0: 0x0000001e r1: 0xf01019c0 r2: 0x00000000 r3:0x00000010
r4: 0xf0101a08 r5: 0xf0101a00 r6: 0xf0101ce0 r7:0x00000004
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x016af110
r12: 0x9005ccd4 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0x0033d1c0 r30: 0xf0101ac8 r31:0xf0101ac8


Thread 3:

# 1 0x90023b80 in _recvfrom + 0x0000000C (libSystem.B.dylib +
0x00023b80)
# 2 0x01642630 in ( + 0x00000000)
# 3 0x00749548 in (MCPCoreZ + 0x00015488)
# 4 0x006aa258 in (MCPZ.stb + 0x001395e8)
# 5 0x006aa3f0 in (MCPZ.stb + 0x00139780)
# 6 0x90ba94d8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000ac4d8)
# 7 0x90b3968c in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003c68c)
# 8 0x9002c3b0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3b0)

PPC Thread State:
srr0: 0x90023b80 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x01642630 ctr: 0x90023b74 mq:0x00000000
r0: 0x0000001d r1: 0xf0182bc0 r2: 0x00000000 r3:0x00000011
r4: 0xf0182cb8 r5: 0x00000098 r6: 0x00000000 r7:0x00000000
r8: 0x00000000 r9: 0x0039b24b r10: 0x0000130f r11:0xa00066d4
r12: 0x90023b74 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x00000000
r28: 0x00000000 r29: 0xf0182cb8 r30: 0xf0182ca4 r31:0xf0182ca4


Thread 4:

# 1 0x90056418 in _semaphore_timedwait_signal_trap + 0x00000008
(libSystem.B.dylib + 0x00056418)
# 2 0x900723b0 in _pthread_cond_timedwait_relative_np + 0x00000250
(libSystem.B.dylib + 0x000723b0)
# 3 0x90b777e0 in _MPWaitOnSemaphore + 0x000000B4 (CarbonCore +
0x0007a7e0)
# 4 0x006aa594 in (MCPZ.stb + 0x00139924)
# 5 0x90ba94d8 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000ac4d8)
# 6 0x90b3968c in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003c68c)
# 7 0x9002c3b0 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002c3b0)

PPC Thread State:
srr0: 0x90056418 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x900723b0 ctr: 0x90056410 mq:0x00000000
r0: 0xffffffd9 r1: 0xf0203c80 r2: 0xa0001fdc r3:0x00004d13
r4: 0x00004f03 r5: 0x0000003c r6: 0x00000000 r7:0x00004c03
r8: 0x00000000 r9: 0x00398910 r10: 0x00401312 r11:0xa0006e38
r12: 0x90056410 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0xa0afdb40
r28: 0xf0203d30 r29: 0x00394178 r30: 0xa0001fdc r31:0x9007216c


Loaded modules:

0: ShMem (11.2.0.050715 Reg=English Loc=0x0000):
/Applications/Microsoft Office
2004/Office/ShMem.bundle/Contents/MacOS/ShMem
1: LaunchCFMApp:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
2: PowerPlantZ (11.2.1.051004 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCP RuntimeZ.DLL (11.2.1.051004 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: MCPZ.stb (11.2.1.051004 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
5: MCPCoreZ (11.2.1.051004 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
6: Microsoft Framework UI (11.2.0.050729 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
7: Microsoft Framework DB (11.2.0.050729 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
8: Microsoft Entourage (11.2.1.051004 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Entourage
9: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
10: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
11: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
12: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
13: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
14: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
15: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
16: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
17: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
18: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
19: libauto.dylib: /usr/lib/libauto.dylib
20: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
21: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
22: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
23: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
24: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
25: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
26: libz.1.dylib: /usr/lib/libz.1.dylib
27: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
28: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
29: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
30: libbsm.dylib: /usr/lib/libbsm.dylib
31: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
32: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
33: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
34: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
35: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
36: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
37: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
38: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
39: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
40: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
41: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
42: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
43: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
44: libcups.2.dylib: /usr/lib/libcups.2.dylib
45: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
46: libJP2.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
47: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
48: libRaw.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
49: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
50: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
51: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
52: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
53: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
54: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
55: libmx.A.dylib: /usr/lib/libmx.A.dylib
56: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
57: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
58: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
59: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
60: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
61: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
62: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
63: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
64: Carbon:
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
65: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
66: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
67: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
68: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
69: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
70: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
71: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
72: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
73: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
74: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
75: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
76: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
77: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
78: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
79: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
80: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
81: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
82: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
83: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
84: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
85: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
86: StuffItSupport.dylib:
/Library/Frameworks/StuffIt.framework/Versions/A/StuffItSupport.dylib
87: StuffItCore.dylib:
/Library/Frameworks/StuffIt.framework/Versions/A/StuffItCore.dylib
88: StuffIt: /Library/Frameworks/StuffIt.framework/StuffIt

Operating System Information
Operating System: Mac OS X 10.4.2 (Build 8C46)
CPU: G4 (7450), Number: 1, Speed: 1666 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1042
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440

Microsoft Application Information:
Error Reporting UUID: 31E63645-D69C-11D9-877F-00112478859C
Time from launch: 0 hours, 0 minutes, 2 seconds
Total errors on this client: 29
 
V

Victor Smith

To answer the question from Rebecca, this all happened immediately
after applying the MS Update 11.2.1. I think I was at 11.1.1 prior to
the upgrade.

Anyway... I was able to resolve the problem by restoring from a
previous database backup (DB Utility).
Thankfully, the system reported a problem with the DB and I ran the
repair before the update. I am not sure if I am just buying time.

Could there be a size limitation of the DB similiar in the Win version
of Outlook 2K/XP? We often saw
problems with Outlook when the PSTs went over a gigabyte in size and
were nearly unrecoverable at 1.9GB.
My DB for Entourage is now at 1.2GB.

Any thoughts??
 

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