Entourage crashes straight away...

[Endo]

MS Entourage crashes when I launch it. Console gives these crash
reports...
Can any one help to fix it?
Also if this sw doesn't start working how do I get my mails to some
other
program?

thanx!

Endo


Apr 18 22:03:30 a80-186-105-129 /Applications/Microsoft Office
X/Microsoft Entourage: *** Warning: ATSUMeasureText has been
deprecated. Use ATSUGetUnjustifiedBounds instead. ***

Apr 18 22:03:35 a80-186-105-129 crashdump: Crash report written to:
/Users/mf/Library/Logs/CrashReporter/Microsoft Entourage.crash.log

Apr 18 22:03:35 a80-186-105-129 WindowServer[186]: CGXDisableUpdate:
Updates disabled by connection 0xc517 for over 1.000000 seconds

 

[Dave Cortright]

MS Entourage crashes when I launch it.

http://www.entourage.mvps.org/help/send_receive/crashes_hangs.html

 

[Mickey Stevens]

MS Entourage crashes when I launch it. Console gives these crash
reports...

Apr 18 22:03:30 a80-186-105-129 /Applications/Microsoft Office
X/Microsoft Entourage: *** Warning: ATSUMeasureText has been
deprecated. Use ATSUGetUnjustifiedBounds instead. ***

Apr 18 22:03:35 a80-186-105-129 crashdump: Crash report written to:
/Users/mf/Library/Logs/CrashReporter/Microsoft Entourage.crash.log

Apr 18 22:03:35 a80-186-105-129 WindowServer[186]: CGXDisableUpdate:
Updates disabled by connection 0xc517 for over 1.000000 seconds

Allow me to add that this text isn't the actual Crash Report. The first
entry is simply a warning to the developers, as described here:
<http://www.entourage.mvps.org/faq/faqs.html#Anchor-186>

If you read the second entry, you'll notice that the log even tells you to
where the crash log has been saved.

Crash report written to:
/Users/mf/Library/Logs/CrashReporter/Microsoft Entourage.crash.log

That's the file we need to see if you hope that someone who understands
those things will be able to help you. Just be sure to include the relevant
crash, not all the crashes you've ever experienced in Entourage on your
machine!

Regarding your problem, Dave's advice will likely help if you have a receive
mail schedule configured to run on launch. Otherwise, take a look at the
information I posted in the thread "Can't even open Entourage before it
crashes... PLEASE HELP ME!" on Saturday if you end up needing further
assistance.

 

[Endo]

Hi,

First, thanks for the answers. I managed to get Entourage to launch,
but there is still
problems...
I can't see any of my old emails in the Inbox view, it's all grey! If
I click on somewhere, I can see preview for one of the mails and then
scroll through the messages. During this the program crashes every now
and them at seemingly random places. How can I get my emails to
safety?
there's too many to try and do indivudually and if I select all it's a
sure crash.

Endo

below is the crash report for single occasion.

**********

Date/Time: 2004-04-18 23:04:27 +0300
OS Version: 10.2.8 (Build 6R73)
Host:

Command: Microsoft Entourage
PID: 595

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x029a9754

Thread 0 Crashed:
#0 0x00c7e650 in 0xc7e650
#1 0x00c7d03c in 0xc7d03c
#2 0x00c7d5d8 in 0xc7d5d8
#3 0x00cb3a70 in 0xcb3a70
#4 0x00c605a8 in 0xc605a8
#5 0x00c605d4 in 0xc605d4
#6 0x002d3dc0 in 0x2d3dc0
#7 0x002d20dc in 0x2d20dc
#8 0x00ca9cf8 in 0xca9cf8
#9 0x00caa02c in 0xcaa02c
#10 0x00cb3fc0 in 0xcb3fc0
#11 0x00af194c in 0xaf194c
#12 0x00af9128 in 0xaf9128
#13 0x00af2b7c in 0xaf2b7c
#14 0x007263e4 in 0x7263e4
#15 0x00726410 in 0x726410
#16 0x00726410 in 0x726410
#17 0x00726410 in 0x726410
#18 0x00726410 in 0x726410
#19 0x00726410 in 0x726410
#20 0x00726410 in 0x726410
#21 0x00726410 in 0x726410
#22 0x00726410 in 0x726410
#23 0x00726410 in 0x726410
#24 0x00726410 in 0x726410
#25 0x0072a000 in 0x72a000
#26 0x00729510 in 0x729510
#27 0x006fff1c in 0x6fff1c
#28 0x0026a20c in 0x26a20c
#29 0x006ffc78 in 0x6ffc78
#30 0x002671cc in 0x2671cc

Thread 1:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x9022a720 in SwitchContexts
#3 0x90224fc8 in YieldToThread
#4 0x90243128 in SetThreadState
#5 0x9026d948 in SetThreadStateEndCritical
#6 0x0073ecd8 in 0x73ecd8
#7 0x0073d8d4 in 0x73d8d4
#8 0x0073d7f8 in 0x73d7f8
#9 0x0073db6c in 0x73db6c
#10 0x0073f0d4 in 0x73f0d4
#11 0x9023bba8 in CooperativeThread
#12 0x90020c28 in _pthread_body

Thread 2:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x9023317c in TSWaitOnSemaphoreCommon
#3 0x9024890c in _Z15AsyncFileThreadPv
#4 0x90020c28 in _pthread_body

Thread 3:
#0 0x9003130c in accept
#1 0x01b93cd4 in FWaitForConnection
#2 0x00853c14 in 0x853c14
#3 0x0087d8a0 in 0x87d8a0
#4 0x0087da28 in 0x87da28
#5 0x902b81e8 in _MP_CFMTaskProc
#6 0x9025e364 in PrivateMPEntryPoint
#7 0x90020c28 in _pthread_body

Thread 4:
#0 0x9002560c in recvfrom
#1 0x01b93e90 in FReceiveMessage
#2 0x00853d8c in 0x853d8c
#3 0x0087dc0c in 0x87dc0c
#4 0x0087dd6c in 0x87dd6c
#5 0x902b81e8 in _MP_CFMTaskProc
#6 0x9025e364 in PrivateMPEntryPoint
#7 0x90020c28 in _pthread_body

Thread 5:
#0 0x90042588 in semaphore_timedwait_signal_trap
#1 0x9003e7b4 in _pthread_cond_wait
#2 0x902a0d4c in MPWaitOnSemaphore
#3 0x0087ded8 in 0x87ded8
#4 0x902b81e8 in _MP_CFMTaskProc
#5 0x9025e364 in PrivateMPEntryPoint
#6 0x90020c28 in _pthread_body

Thread 6:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x901489f0 in __CFRunLoopRun
#3 0x90180f58 in CFRunLoopRunSpecific
#4 0x94652f80 in _ZN10HALRunLoop9OwnThreadEPv
#5 0x946591e0 in _ZN9CAPThread5EntryEPS_
#6 0x90020c28 in _pthread_body

PPC Thread State:
srr0: 0x00c7e650 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x00c7e5e8 ctr: 0x00c7e880 mq: 0x00000000
r0: 0x00000304 r1: 0xbfffe6b0 r2: 0x00e64000 r3: 0x0001ee64
r4: 0x00007b97 r5: 0x00005264 r6: 0x00002933 r7: 0x0298a8f0
r8: 0x00000000 r9: 0x00000000 r10: 0xbfffe3c9 r11: 0x01b9877c
r12: 0x00e5f990 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0xbffffe90 r21: 0xffffffff r22: 0xbffffc40 r23: 0x00000000
r24: 0x0265a958 r25: 0x00000001 r26: 0x00000000 r27: 0x00000304
r28: 0x0290a8f4 r29: 0xbfffe7b0 r30: 0xbfffe750 r31: 0x00003dcb

 

[Mickey Stevens]

Did you try rebuilding the database, like I suggested in the thread to which
I referred you? It sounds like it might help in your case. First, go to
Entourage -> Turn Off Office Notifications. Now, quit Entourage, and then
restart Entourage holding down the Option key. When the Rebuild dialog box
comes up, choose to do a Typical Rebuild. That might not work, since you're
seeing severe symptoms; you might need to repeat the above procedure,
instead electing to perform an Advanced Rebuild.

 

[Hillbilly Jim]

Sounds similar to how the junk mail filter can crash Entourage. Try
unplugging the network cable (to disable an internet connection), and
launch Entourage. After that, go to Tools > Junk Mail Filter and
disable it (if it's on). Quit Entourage, plug the network cable back
in, and fire up Entourage again. If it works, it's because you had
the junk mail filter on and Entourage was set to check mail upon
startup.

HBJ