Entourage crashes when trying to access preferences

S

Stuart.Crooks

Hi all

I'm finding that when i try to access the preferences for entourage
the program crashes

see below for debugg - can anyone help me pls

thanks in advance

Stuart


Process: Microsoft Entourage [1052]
Path: /Applications/Microsoft Office 2004/Microsoft
Entourage
Identifier: com.microsoft.Entourage
Version: 060620 (11.2.5)
Code Type: PPC (Translated)
Parent Process: launchd [80]

Date/Time: 2007-12-10 15:08:16.673 +0000
OS Version: Mac OS X 10.5.1 (9B18)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000030
Crashed Thread: 0

Thread 0 Crashed:
0 translate 0xb80bc8c8 0xb8000000 + 772296
1 translate 0xb80b6b77 0xb8000000 + 748407
2 translate 0xb80d4530 0xb8000000 + 869680
3 translate 0xb813d2cf spin_lock_wrapper + 4259

Thread 1:
0 ??? 0x800bb8e6 0 + 2148251878
1 ??? 0x800c30dc 0 + 2148282588
2 translate 0xb818b69a
CallPPCFunctionAtAddressInt + 202826
3 ??? 0x800ec075 0 + 2148450421
4 ??? 0x800ebf32 0 + 2148450098

Thread 2:
0 translate 0xb8152b0b spin_lock_wrapper +
92383
1 translate 0xb817b5d8
CallPPCFunctionAtAddressInt + 137096
2 translate 0xb80bd6fb 0xb8000000 + 775931
3 translate 0xb80b6b77 0xb8000000 + 748407
4 translate 0xb80d4530 0xb8000000 + 869680
5 translate 0xb813d2cf spin_lock_wrapper + 4259

Thread 3:
0 translate 0xb8152bc4 spin_lock_wrapper +
92568
1 translate 0xb817b2ee
CallPPCFunctionAtAddressInt + 136350
2 translate 0xb80df67b 0xb8000000 + 915067

Thread 4:
0 translate 0xb8152803 spin_lock_wrapper +
91607
1 translate 0xb816e76d
CallPPCFunctionAtAddressInt + 84253
2 translate 0xb80bd6fb 0xb8000000 + 775931
3 translate 0xb80b6b77 0xb8000000 + 748407
4 translate 0xb80d4530 0xb8000000 + 869680
5 translate 0xb813c9e9 spin_lock_wrapper + 1981

Thread 5:
0 translate 0xb815298f spin_lock_wrapper +
92003
1 translate 0xb8183603
CallPPCFunctionAtAddressInt + 169907
2 translate 0xb8186194
CallPPCFunctionAtAddressInt + 181060
3 translate 0xb80df67b 0xb8000000 + 915067

Thread 6:
0 translate 0xb815298f spin_lock_wrapper +
92003
1 translate 0xb8183603
CallPPCFunctionAtAddressInt + 169907
2 translate 0xb8186194
CallPPCFunctionAtAddressInt + 181060
3 translate 0xb80df67b 0xb8000000 + 915067

Thread 7:
0 translate 0xb815298f spin_lock_wrapper +
92003
1 translate 0xb8183603
CallPPCFunctionAtAddressInt + 169907
2 translate 0xb8186194
CallPPCFunctionAtAddressInt + 181060
3 translate 0xb80df67b 0xb8000000 + 915067

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000030 ebx: 0xb80bc8a0 ecx: 0x00000000 edx: 0x00000003
edi: 0x00000030 esi: 0x80303820 ebp: 0xb7fffa08 esp: 0xb7fff9d0
ss: 0x0000001f efl: 0x00010206 eip: 0xb80bc8c8 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000030

Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/
translate

Translated Code Information:
Rosetta Version: 20.44
Args: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/
LaunchCFMApp /Applications/Microsoft Office 2004/Microsoft Entourage
Exception: EXC_BAD_ACCESS (0x0001)

Thread 0: (0xb022083c, 0xb815298f)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0
0x94b27668: /System/Library/Frameworks/CoreFoundation.framework/
Versions/A/CoreFoundation : _CFRunLoopRunSpecific + 1832
0x929d0e40: /System/Library/Frameworks/CoreAudio.framework/Versions/A/
CoreAudio : HALRunLoop::OwnThread(void*) + 216
0x929d0c84: /System/Library/Frameworks/CoreAudio.framework/Versions/A/
CoreAudio : CAPThread::Entry(CAPThread*) + 108
0x94c9739c: /usr/lib/libSystem.B.dylib : __pthread_body + 40

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x94c0c900 ctr: 0x94c059d0
r00: 0xffffffe1 r01: 0xf0203550 r02: 0xa08c6f48 r03: 0xf0203930
r04: 0x03000006 r05: 0x00000000 r06: 0x00000450 r07: 0x00009d03
r08: 0x00000000 r09: 0x00000000 r10: 0x00000008 r11: 0xa08e55f4
r12: 0x94c059d0 r13: 0x00000000 r14: 0xa08b4478 r15: 0x7fffffff
r16: 0xffffffff r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0xf0203930 r23: 0x00000000
r24: 0xf0203930 r25: 0x00000450 r26: 0x00009d03 r27: 0x00000000
r28: 0x00000000 r29: 0x03000006 r30: 0x03000006 r31: 0x94b26f48

Thread 1: (0xb009ad64, 0xb8152b0b)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0
0x006e3934: /Applications/Microsoft Office 2004/Office/ShMem.bundle/
Contents/MacOS/ShMem : _FWaitForConnection + 48
0x84a7e974: No symbol
0x849df388: No symbol
0x849df56c: No symbol
0x93e977cc: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_PrivateMPEntryPoint + 80
0x93e977cc: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_PrivateMPEntryPoint + 80
0x94c9739c: /usr/lib/libSystem.B.dylib : __pthread_body + 40

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x94caefcc ctr: 0x94caefb8
r00: 0x00000194 r01: 0xf00809d0 r02: 0x00000000 r03: 0x0000000d
r04: 0xf0080a68 r05: 0xf0080a60 r06: 0xf0080d40 r07: 0x00000004
r08: 0x00000000 r09: 0x001d6d80 r10: 0x00000000 r11: 0x00751110
r12: 0x94caefb8 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0x008a7a00 r30: 0xf0080b28 r31: 0xf0080b28

Thread 2: (0xb03a683c, 0xb815298f)
0x8483f9bc: No symbol
0x93ec6de8: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_YieldToThread + 532
0x8483e68c: No symbol
0x84e8222c: No symbol
0x84e85edc: No symbol
0x847dbc60: No symbol
0x84e1b170: No symbol
0x84e1b1c0: No symbol
0x84fdf7a8: No symbol
0x8483f8b4: No symbol
0x93ecc014: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_CooperativeThread + 348
0x94c9739c: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x94c0c900 ctr: 0x94c059d0
r00: 0xffffffe1 r01: 0xf0386850 r02: 0x00000013 r03: 0xf03868fc
r04: 0x00000003 r05: 0x00000018 r06: 0x00000020 r07: 0x0000a703
r08: 0x00000000 r09: 0x00000000 r10: 0x00000000 r11: 0xa08e55f4
r12: 0x94c059d0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000018
r24: 0xf03868fc r25: 0x00000020 r26: 0x0000a703 r27: 0x00000000
r28: 0x00000000 r29: 0x00000003 r30: 0x00000003 r31: 0x93ec6bdc

Thread 3: (0xb019ed64, 0xb8152803)
0x93eabb5c: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_MPWaitOnSemaphore + 40
0x849dfad8: No symbol
0x93e977cc: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_PrivateMPEntryPoint + 80
0x93e977cc: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_PrivateMPEntryPoint + 80
0x94c9739c: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x93eabba0 ctr: 0x94c05a40
r00: 0xffffffda r01: 0xf0182d60 r02: 0x001d6b10 r03: 0x00006103
r04: 0x0000003c r05: 0x00000000 r06: 0x00000000 r07: 0xf0182c60
r08: 0x00000010 r09: 0x000f4240 r10: 0x00811550 r11: 0xa08e59e0
r12: 0x94c05a40 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0x0000ea60 r30: 0x00000000 r31: 0x93eabb40

Thread 4: (0xb032483c, 0xb815298f)
0x8483f9bc: No symbol
0x93ec6de8: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_YieldToThread + 532
0x8483e68c: No symbol
0x84e8222c: No symbol
0x84e85edc: No symbol
0x847dbc60: No symbol
0x84e1b170: No symbol
0x84e1b1c0: No symbol
0x84fdf7a8: No symbol
0x8483f8b4: No symbol
0x93ecc014: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_CooperativeThread + 348
0x94c9739c: /usr/lib/libSystem.B.dylib : __pthread_body + 40
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x94c0c900 ctr: 0x94c059d0
r00: 0xffffffe1 r01: 0xf0305850 r02: 0x00000013 r03: 0xf03058fc
r04: 0x00000003 r05: 0x00000018 r06: 0x00000020 r07: 0x0000a403
r08: 0x00000000 r09: 0x00000000 r10: 0x00000000 r11: 0xa08e55f4
r12: 0x94c059d0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000018
r24: 0xf03058fc r25: 0x00000020 r26: 0x0000a403 r27: 0x00000000
r28: 0x00000000 r29: 0x00000003 r30: 0x00000003 r31: 0x93ec6bdc

Thread 5: (0xb011cdf8, 0xb8152bc4)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0
0x84a7eaec: No symbol
0x849df79c: No symbol
0x849df934: No symbol
0x93e977cc: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_PrivateMPEntryPoint + 80
0x93e977cc: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_PrivateMPEntryPoint + 80
0x94c9739c: /usr/lib/libSystem.B.dylib : __pthread_body + 40

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x006e3af0 ctr: 0x94c967a0
r00: 0x00000193 r01: 0xf0101c20 r02: 0x00000000 r03: 0x0000000e
r04: 0xf0101d18 r05: 0x00000098 r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0x002e6490 r10: 0x000eb07c r11: 0x00751124
r12: 0x94c967a0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x00000000
r28: 0x00000000 r29: 0xf0101d18 r30: 0xf0101d04 r31: 0xf0101d04

Thread 6: Crashed (0xb7fff9d0, 0xb80bc8c8)
0x009b9a00: No symbol
0x84f2d0a0: No symbol
0x84f2be18: No symbol
0x84b696bc: No symbol
0x84b6bde0: No symbol
0x847f5ba4: No symbol
0x847f5bf8: No symbol
0x844b6580: No symbol
0x84ca3900: No symbol
0x847f5ba4: No symbol
0x847f5bf8: No symbol
0x84821324: No symbol
0x84391074: No symbol
0x84cad768: No symbol
0x847f5ba4: No symbol
0x847f5bf8: No symbol
0x847f5ba4: No symbol
0x847f5bf8: No symbol
0x844ec3c4: No symbol
0x843ae450: No symbol
0x84dc7e30: No symbol
0x84dc79e0: No symbol
0x84e94e50: No symbol
0x847f5ba4: No symbol
0x847f5bf8: No symbol
0x847f5ba4: No symbol
0x847f5bf8: No symbol
0x844dece8: No symbol
0x844da814: No symbol
0x84ca96dc: No symbol
0x847f5ba4: No symbol
0x84b6945c: No symbol
0x847fade0: No symbol
0x847fab1c: No symbol
0x84b785f4: No symbol
0x847f4514: No symbol
0x84b6b15c: No symbol
0x847f42c0: No symbol
0x84b6827c: No symbol
0x84fef184: No symbol

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x84f2d0a0 ctr: 0x847dbe70
r00: 0x84f2d0a0 r01: 0xbfffbfb0 r02: 0x003f0000 r03: 0x00000000
r04: 0x0000041c r05: 0x00000000 r06: 0xbfffbf08 r07: 0x0000000f
r08: 0x00000000 r09: 0x0000000f r10: 0x0000000f r11: 0x0000000f
r12: 0x00620bcc r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x004c8478
r20: 0x004eccd8 r21: 0x001b95d0 r22: 0xbfffed70 r23: 0x005725c8
r24: 0x0000000f r25: 0x009b9a00 r26: 0x17f05e00 r27: 0x17f02190
r28: 0x004b8b50 r29: 0x0061cf54 r30: 0x009b9a00 r31: 0x00000000
 
C

Corentin Cras-Méneur

Version: 060620 (11.2.5)
Click to expand...

It might be time to update Office.....
The current version is 11.3.9 (bringing Entourage to 11.3.6 I believe).

Corentin
 
D

Diane Ross

I'm finding that when i try to access the preferences for entourage
the program crashes
Click to expand...

This is a rare problem. One user found that re-install of Office fixed the
problem. Use "Remove Office" then install from the CD and update fully or
Entourage will not open.

Mactopia Downloads
<http://www.microsoft.com/mac/downloads.aspx>

You need to get these updaters:

11.3.5 combo
11.3.6 requires 11.3.5 to be installed
11.3.7 requires 11.3.6 to be installed
11.3.8 requires 11.3.7 to be installed
11.3.9 requires 11.3.8 to be installeds

Check this page for more help troubleshooting:

<http://www.entourage.mvps.org/troubleshoot/crashes.html>
 

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