J
J.J. O'Shea
I currently have Office 2004 for Mac installed. My main machine is an iMac
G5, 2.1 GHz, 2.5 GB RAM installed, OS X 10.4.10. I have at least two problems
with Entourage, and have been told elsewhere that perhaps I might want to
post here for solutions.
Problem #1: When Office 2004 was new, I installed it, and ran tests on
various components. One such component was, of course, Entourage. At the time
my primary email client was Eudora, but due to problems with Qualcomm's
business model I was actively looking for a replacement. Apple's Mail did
most of what I wanted, but not all of it, and in particular had significant
problems with one of my accounts. (Problems which persist to this day.) I had
had problems with older versions of Entourage, but decided to give Entourage
2004 a chance anyway.
I imported my old mail from Eudora to Entourage, and over a period of several
weeks tested Entourage by downloading and posting mail. I experienced
multiple crashes, which usually rendered the Eudora database unusable. I did
not lose any mail because I was running tests of Apple Mail and Eudora in
parallel with Entourage. Neither Mail nor Eudora crashed during the test
period.
After several crashes, I sent a bug report into support.microsoft.com. I got
no reply. I stopped the test, and used Mail for all but the account that it
gave problems with, and Eudora for that account. I have since stopped using
Eudora actively, and use Thunderbird for that account instead. I'm not happy
with this arraignment. I'd much rather use just one client, and besides there
are some things which Mail does which, simply, drives me up the wall.
Someone posted that Entourage is (and I quote) "Entourage is the most
full-featured, robust mail client for Mac - period", something which did not
seem to match my experiences with it. I made sure that my copy of Entourage
was up to date (version 11.3.3.) and that I had made all updates, and tried
again. This lead to Problem #2.
On attempting to import mail from my old Eudora database, Entourage got part
way through the import and crashed. On attempting to import mail from my new
Mail database, same thing. I tried creating a brand new OS X user account,
installing Office in the <user>/Applications folder of that account (Office
is installed in the <user>/Applications folder of my main account, not in
/Applications, so there was no conflict) so that I could have a clean setup.
I again got crashes on attempting to import old mail. I got crashes in
slightly different places on each attempt; 411.3 MB in, 415.8 MB in, and
419.7 MB in, so I suspect that the problem is not in any particular post.
Entourage also crashes when attempting to import my Mail database, at about
the same locations. Furthermore, Apple Mail and Thunderbird both import the
Eudora database without problems. I don't think it's the data.
Does anyone have any idea what could be causing either or both of these
problems?
G5, 2.1 GHz, 2.5 GB RAM installed, OS X 10.4.10. I have at least two problems
with Entourage, and have been told elsewhere that perhaps I might want to
post here for solutions.
Problem #1: When Office 2004 was new, I installed it, and ran tests on
various components. One such component was, of course, Entourage. At the time
my primary email client was Eudora, but due to problems with Qualcomm's
business model I was actively looking for a replacement. Apple's Mail did
most of what I wanted, but not all of it, and in particular had significant
problems with one of my accounts. (Problems which persist to this day.) I had
had problems with older versions of Entourage, but decided to give Entourage
2004 a chance anyway.
I imported my old mail from Eudora to Entourage, and over a period of several
weeks tested Entourage by downloading and posting mail. I experienced
multiple crashes, which usually rendered the Eudora database unusable. I did
not lose any mail because I was running tests of Apple Mail and Eudora in
parallel with Entourage. Neither Mail nor Eudora crashed during the test
period.
After several crashes, I sent a bug report into support.microsoft.com. I got
no reply. I stopped the test, and used Mail for all but the account that it
gave problems with, and Eudora for that account. I have since stopped using
Eudora actively, and use Thunderbird for that account instead. I'm not happy
with this arraignment. I'd much rather use just one client, and besides there
are some things which Mail does which, simply, drives me up the wall.
Someone posted that Entourage is (and I quote) "Entourage is the most
full-featured, robust mail client for Mac - period", something which did not
seem to match my experiences with it. I made sure that my copy of Entourage
was up to date (version 11.3.3.) and that I had made all updates, and tried
again. This lead to Problem #2.
On attempting to import mail from my old Eudora database, Entourage got part
way through the import and crashed. On attempting to import mail from my new
Mail database, same thing. I tried creating a brand new OS X user account,
installing Office in the <user>/Applications folder of that account (Office
is installed in the <user>/Applications folder of my main account, not in
/Applications, so there was no conflict) so that I could have a clean setup.
I again got crashes on attempting to import old mail. I got crashes in
slightly different places on each attempt; 411.3 MB in, 415.8 MB in, and
419.7 MB in, so I suspect that the problem is not in any particular post.
Entourage also crashes when attempting to import my Mail database, at about
the same locations. Furthermore, Apple Mail and Thunderbird both import the
Eudora database without problems. I don't think it's the data.
Does anyone have any idea what could be causing either or both of these
problems?