Entourage Crashing MacBook

[BradC]

Version: 2004
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
Email Client: pop

I just installed Snow Leopard, and since then I've had the whole Mac crash, followed by an automatic re-start, while working in Entourage. It seems to happen when I'm trying to edit text I've already written (but before I send the mail); for example, if I click within a word a few lines up to add a letter. I'll click, and suddenly the Mac will crash and re-boot. I don't get a crash report to send to Apple once it re-starts, either: there is no indication once it re-loads that there had been a crash. Anyone else having the same problem?

 

[BradC]

Oh, yes--this has happened three times in two days.

 

[William Smith [MVP]]

I just installed Snow Leopard, and since then I've had the whole Mac
crash, followed by an automatic re-start, while working in Entourage.
It seems to happen when I'm trying to edit text I've already written
(but before I send the mail); for example, if I click within a word a
few lines up to add a letter. I'll click, and suddenly the Mac will
crash and re-boot. I don't get a crash report to send to Apple once
it re-starts, either: there is no indication once it re-loads that
there had been a crash. Anyone else having the same problem?

You either have system or hardware problems.

Insert the installer disk that came with your MacBook and restart. While
it is starting, hold the "D" key to boot into the hardware diagnostics.
If this doesn't find anything then run a disk repair utility such as
Alsoft DiskWarrior.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Diane Ross]

I just installed Snow Leopard, and since then I've had the whole Mac crash,

See the troubleshooting tips here:

Troubleshooting Office for Mac with Snow Leopard

<http://blog.entourage.mvps.org/2009/09/hot_topics_using_office_for_mac_with
_snow_leopard.html>

In case the above link does not work:

<http://tinyurl.com/ndmt4x>

I suggest you start with the boot in Safe mode to see what happens.