Entourage crashing repeatedly

[Ron House]

In the last week or so, all of the sudden Entourage will crash up to 5 times
a day. I choose the send report option and restart, but it is becoming a
pain in the wazzoo. Anyone else seeing this lately?

 

[Diane Ross]

In the last week or so, all of the sudden Entourage will crash up to 5 times
a day. I choose the send report option and restart, but it is becoming a
pain in the wazzoo. Anyone else seeing this lately?

We are always getting reports of people having problems. Luckily it's not
everyone. When you do experience problems like this you need to identify the
source of the problem:

Steps to help determine where the problem is located.

1) you can eliminate your Identity by creating a new Identity in Entourage
and see if you experience the same problem.

2) if a new Identity still exhibits the same issues, then create a new User
in System Preferences and test Entourage there.

3) If the problems still exist in the new User, it's a problem with your
Office install or your base OS files. If running the Apple combo does not
fix, then you might need to do an "Archive & Install".

<http://www.entourage.mvps.org/troubleshoot/combo.html>

Find solutions for crashes, conflicts and general problems with Entourage
<http://www.entourage.mvps.org/troubleshoot/crashes.html>

Troubleshooting Basics
<http://www.entourage.mvps.org/troubleshoot/basics.html>

Let us know what your testing shows.

 

[adam]

I get the same issue as the user above.
Issue happens in other Identity and other user accounts.
Never happened before the latest MS Office update.. and that was the
ONLY recent change to the machine.
If I have a time machine backup just before the update I'll go back to
that, otherwise I don't have the time to reinstall office completely
and then run the inane amount of updates that are necessary to get it
up to date.

please fix your broken product.

 

[Diane Ross]

If I have a time machine backup just before the update I'll go back to
that, otherwise I don't have the time to reinstall office completely
and then run the inane amount of updates that are necessary to get it
up to date.

You can revert back to the copy of Office for Mac in the Application folder.

please fix your broken product.

We are your peers. Tell Microsoft by sending feedback:

When working in Office, you can use the ³Send Feedback² option under the
Help menu in all of the Office applications or visit

<http://www.microsoft.com/mac/suggestions.mspx>

 

[Ron House]

Thanks, with the links you provided I saw what seemed to be a possibility
based on the error I would get on crash. I used Disk Utulity and ran repair
permissions and that seems to have done it. No crashes since.

Thanks, again.

 

[Diane Ross]

Thanks, with the links you provided I saw what seemed to be a possibility
based on the error I would get on crash. I used Disk Utulity and ran repair
permissions and that seems to have done it. No crashes since.

Glad you were able to find a solution. Now, let me ask you...Do you have a
backup strategy? If not, find a solution that works for you.

<http://www.entourage.mvps.org/articles/backup_articles.html>