ENTOURAGE CRASHING

[andy_b]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: intel
Email Client: pop

Entourage crashes when I try to open Preferences
(I need to open this to check out another problem: google desktop won't find e-mails dated after middle of 07 )
I see someone else has had the crashing/Prefs issue issue and was advisd to rebuild the database or do something with the User file.
I don't how to do this or what it means. Could someone explain please?
Many thanks
andy b

 

[Mickey Stevens]

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²

 

[andy_b]

In Entourage 2004, you must launch the Microsoft Database Utility.

1. Launch Entourage, holding down the �Option� key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the �Rebuild Database� button, and click �Continue.�

On 3/19/08 11:23 AM, in article (e-mail address removed)9absDaxw,
:

> Version: 2004
> Operating System: Mac OS X 10.4 (Tiger)
> Processor: intel
> Email Client: pop
>
> Entourage crashes when I try to open Preferences
> (I need to open this to check out another problem: google desktop won't find
> e-mails dated after middle of 07 )
> I see someone else has had the crashing/Prefs issue issue and was advisd to
> rebuild the database or do something with the User file.
> I don't how to do this or what it means. Could someone explain please?
> Many thanks
> andy b

--
Mickey Stevens (Microsoft MVP for Office:mac)
Office & Mac Resources:

Thanks Mickey for your prompt response, very kind.

I did the rebuild and restarted but sadly it made no difference. I'm baffled, the inability to 'desktop search' my e-mails is proving quite a problem.
However I will persist with any ideas that you or others on the site may have. I'm around today then abroad until 29th March. I'll check my mails until late tonight then pick them up on my return.
Many thanks for all your help.
best
andy b